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QUALITY AND PERFORMANCE EXCELLENCE

Management, Organization, and Strategy

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Copyright 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.

QUALITY AND PERFORMANCE EXCELLENCE Management, Organization, and Strategy

E IGHTH EDIT ION

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James R. Evans University of Cincinnati

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Quality and Performance Excellence: Management, Organization, and Strategy, Eighth Edition James R. Evans

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