Cummings and worley organization development and change pdf

Australia • Brazil • Canada • Mexico • Singapore • Spain • UnitedKingdom • UnitedStates

Organization Development & Change

9e

Thomas G. Cummings University of Southern California

Christopher G. Worley University of Southern California

Pepperdine University

Organization Development & Change, 9th Edition

Thomas G. Cummings & Christopher G. Worley

Vice President of Editorial, Business: Jack W. Calhoun

Vice President/Editor-in-Chief: Melissa Acuña

Executive Editor: Joe Sabatino

Developmental Editor: Denise Simon

Marketing Manager: Clint Kernen

Content Project Manager: D. Jean Buttrom

Manager of Technology, Editorial: John Barans

Media Editor: Rob Ellington

Website Project Manager: Brian Courter

Frontlist Buyer, Manufacturing: Doug Wilke

Production Service: Integra Software Services, Pvt., Ltd.

Sr. Art Director: Tippy McIntosh

Cover and Internal Designer: Mike Stratton, Stratton Design

Cover Image: Chad Baker, Getty Images

© 2009, 2005 South-Western, a part of Cengage Learning

ALL RIGHTS RESERVED. No part of this work covered by the copyright hereon may be reproduced or used in any form or by any means— graphic, electronic, or mechanical, including photocopying, recording, taping, Web distribution, information storage and retrieval systems, or in any other manner—except as may be permitted by the license terms herein.

For product information and technology assistance, contact us at Cengage Learning Customer & Sales Support, 1-800-354-9706

For permission to use material from this text or product, submit all requests online at www.cengage.com/permissions

Further permissions questions can be emailed to permissionrequest@cengage.com

ExamView® is a registered trademark of eInstruction Corp. Windows is a registered trademark of the Microsoft Corporation used herein under license. Macintosh and Power Macintosh are registered trademarks of Apple Computer, Inc. used herein under license.

© 2008 Cengage Learning. All Rights Reserved.

Library of Congress Control Number: 1234567890

Student Edition ISBN 13: 978-0-324-42138-5 Student Edition ISBN 10: 0-324-42138-9 Instructor’s Edition ISBN 13: 978-0-324-58054-9 Instructor’s Edition ISBN 10: 0-324-58058-1

South-Western Cengage Learning 5191 Natorp Boulevard Mason, OH 45040 USA

Cengage Learning products are represented in Canada by Nelson Education, Ltd.

For your course and learning solutions, visit academic.cengage.com Purchase any of our products at your local college store or at our preferred online store www.ichapters.com

Printed in Canada 1 2 3 4 5 6 7 12 11 10 09 08

Dedication

To Chailin and Debbie, the loves of our lives

iv

brief contents

Preface xv

CHAPTER 1 General Introduction to Organization Development 1

PART 1 Overview of Organization Development 22

CHAPTER 2 The Nature of Planned Change 23

CHAPTER 3 The Organization Development Practitioner 46

PART 2 The Process of Organization Development 74

CHAPTER 4 Entering and Contracting 75

CHAPTER 5 Diagnosing Organizations 87

CHAPTER 6 Diagnosing Groups and Jobs 107

CHAPTER 7 Collecting and Analyzing Diagnostic Information 121

CHAPTER 8 Feeding Back Diagnostic Information 139

CHAPTER 9 Designing Interventions 151

CHAPTER 10 Leading and Managing Change 163

CHAPTER 11 Evaluating and Institutionalizing Organization Development Interventions 189

PART 3 Human Process Interventions 252

CHAPTER 12 Interpersonal and Group Process Approaches 253

CHAPTER 13 Organization Process Approaches 276

PART 4 Technostructural Interventions 314

CHAPTER 14 Restructuring Organizations 315

CHAPTER 15 Employee Involvement 350

CHAPTER 16 Work Design 376

PART 5 Human Resource Management Interventions 419

CHAPTER 17 Performance Management 420

CHAPTER 18 Developing Talent 451

CHAPTER 19 Managing Workforce Diversity and Wellness 473

PART 6 Strategic Change Interventions 504

CHAPTER 20 Transformational Change 505

CHAPTER 21 Continuous Change 535

CHAPTER 22 Transorganizational Change 561

PART 7 Special Applications of Organization Development 613

CHAPTER 23 Organization Development in Global Settings 614