Lead and manage team effectiveness assessment

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Student Assessment Workbook

BSBWOR502

Lead and Manage Team Effectiveness

Version 3.0

November 2016

Assessment Information

Welcome to your Student Assessment Workbook for BSBWOR502 Lead and Manage Team Effectiveness.

This Student Assessment Workbook is where you will write all your responses for the knowledge questions and simulation tasks. Please refer to the Student Assessment Guide for more information.

This assessment has the following two events:

Assessment Event 2 – Simulation: Perfect Coffee Bar

You will complete a number of tasks that will provide us with evidence of your skills with establishing and implementing initiatives for team work with Devonshire Coffee Bar.

To complete the Simulation, you will need to refer to the following resources:

Policies and Procedures folder

This folder contains five policies and procedures for Perfect Coffee Bar. You will use this as a guide in Task 1.2 where you will develop a set of policies and procedures for accountability.

Team Communication Plan Template

This template is populated in Task 1.3 for identifying stakeholders and their communication needs.

Perfect Coffee Bar Performance Data

This data outlines the performance of the Perfect Coffee Booths and is used in Task 3.1 to identify and prepare for the performance management session.

Team Session Feedback Form

This feedback form is used in Task 3.2 where you will seek input on your ability to be a role model within the company.

Please note that your responses for both assessment events can (where appropriate) use dot point format. See below an example of a dot point response and a full sentence response.

Dot point format

Presentation Plan includes the following:

· outcomes

· needs of the audience

· context.

Full sentence format

When you are preparing for a presentation, there are a number of tasks that must be carried out. These are listing the outcomes that you want to achieve, followed by the identification of the needs of your audience. When you have completed these two tasks you then check on the room that you will be conducting the presentation in.

To Achieve Competence

To be deemed competent for this unit, you will need to meet the following requirements:

· complete all of the questions and tasks listed in the Student Assessment Workbook

· meet all the requirements listed in this Student Assessment Guide

· your responses to the questions and tasks must be relevant, accurate and specific

· submit your completed Student Assessment Workbook to your Assessor within the set timeframes

· your work must be in your own words

· where you use an external source of information, you must provide citation.

Pre-assessment Checklist

Your assessor will go through the assessment for this unit, BSBWOR502 Lead and Manage Team Effectiveness. It is important that you understand this assessment before taking on the questions and tasks. To confirm that you have been given this overview, we ask you to complete the following Pre-Assessment Checklist.

You are required to carefully read each checklist item provided below and tick either ‘Y’ to confirm your understanding or ‘N’ if you disagree. In case you disagree with an item, please provide your reason under the ‘Comments’ column.

Pre – assessment Checklist

Comments

Y

N

I, the student, understand the purpose of the assessment.

Y

N

I understand when and where the assessment will occur, who will assess and in what format the assessment will be submitted.

Y

N

I understand the methods of assessment.

Y

N

I understand what resources are required to complete this assessment.

Y

N

I understand the performance level required for each assessment event.

Y

N

I understand that it must be my own work. I have been explained and understand the serious consequences in case this work is found plagiarised.

Y

N

I understand the process if I am deemed not yet competent.

Y

N

I understand the feedback process and the appeals process.

Y

N

The assessor has discussed with me if I have any special needs and if so what arrangements have been made.

When you have done this, we ask you to sign this Pre-Assessment Checklist. This acknowledges that your Trainer/Assessor has discussed all of the information with you prior to undertaking this assessment.

Student Full Name

Student ID

Student Signature

Date

Assessment Event 2 – Perfect Coffee Bar Simulation
In this assessment, you will undertake a number of tasks associated with ensuring team work through the running of team meetings, initially to develop and facilitate team cohesion and then a second meeting to identify and resolve work performance for the Devonshire Perfect Coffee Bar.

Task 1: Establish team performance plan
In this task you will demonstrate your skills in developing a performance plan and putting in place policies, procedures and processes to support the achievement of the plan.

1.1 Develop performance plan
Insert your response into the table below:

Goal

Purpose

Outcomes

Outputs

KPI 1

KPI 2

KPI 3

1.2 Develop policy and procedures for taking responsibility of own work
Insert your response here:

1.3 Develop communications strategies for operations
Insert your responses into the Team Communication Plan template which is a separate document provided to you by your Assessor.

1.4 Develop processes to ensure that issues are resolved
Insert your response here:

Task 2: Facilitate team cohesion
In this task you will demonstrate your skills in ensuring team cohesion through the running of a weekly team meeting to develop processes for ensuring team collaboration.

2.1 Review initiatives
Submit your supporting materials as separate attachments.

2.2 Consult with team to establish team purpose, roles and responsibilities
Your assessor will observe you using Observation Check Sheet 1.

Task 3: Facilitate teamwork
In this task you will demonstrate your skills in providing feedback on performance to encourage, value and reward individual and team efforts and to support the team to meet expected performance outcomes.

3.1 Review data on performance
Submit your supporting materials as separate attachments.

3.2 Provide feedback to team on current performance
Your assessor will observe you using Observation Check Sheet 2

Task 4: liaise with stakeholders
In this task you will demonstrate your skills in liaising with stakeholders to keep them informed of the implementation of initiatives and results achieved and any follow up actions required.

4.1 Establish and maintain open communication processes
attach your email here:

4.2 Communicate information from Management to Team
attach your email here:

4.3 Communicate unresolved issues with management
attach your email here:

4.4 Take necessary corrective action
attach your email here: