Operations and process management nigel slack pdf

Nigel Slack Alistair Brandon-Jones Robert Johnston

Seventh Edition

OpeRAtiONS MANAgeMeNt

Seventh Edition

OpeRAtiONS MANAgeMeNt Nigel Slack Alistair Brandon-Jones Robert Johnston

www.pearson-books.com

Seventh EditionO

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Operations management is important, exciting, challenging … and everywhere you look!

• Important, because it enables organizations to provide services and products that we all need

• Exciting, because it is central to constant changes in customer preference, networks of supply and demand, and developments in technology

• Challenging, because solutions must be must be financially sound, resource-efficient, as well as environmentally and socially responsible

• And everywhere, because in our daily lives, whether at work or at home, we all experience and manage processes and operations.

Operations Management focuses on the sustainable and socially responsible imperatives of operations management, using over 120 cases and illustrations of real-life operations around the world, including Apple, Médecins Sans Frontières, Amazon, Ecover, Dyson, Disneyland Paris, Google, The North Face, and many more.

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Front cover image: © Lewis Mulatero/Getty Images

Join over 10 million students benefiting from pearson MyLabs.

This title can be supported by MyOMLab, an online homework and tutorial system designed to test and build your understanding. MyOMLab provides a personalized approach, with instant feedback and numerous additional resources to support your learning.

A student access code card may have been included with this textbook at a reduced cost. If you do not have an access code, you can buy access to MyOMLab and the eText – an online version of the book – online at www.myomlab.com.

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Welcome to OPERATIONS MANAGEMENT

Operations Management – it’s important, it’s exciting, it’s challenging, and everywhere you look!

Important, because it’s concerned with creating all of the products and services upon which we depend. Exciting, because it’s at the centre of so many of the changes affecting the world of business. Challenging, because the solutions that we fi nd need to work globally and responsibly within society and the environment. And everywhere, because every service and product that you use – the cereal you eat at breakfast, the chair you sit on, and the radio station you listen to while you eat – is the result of an operation or process.

Our aim in writing Operations Management is to give you a comprehensive understanding of the issues and techniques of operations management, and to help you get a great fi nal result in your course. Here’s how you might make the most of the text:

● Get ahead with the latest developments – from the up-to-the-minute Operations in practice features in every chapter to the focus on corporate social responsibility in the fi nal chapter – these put you at the cutting edge .

● Use the Worked examples and Problems and applications to improve your use of key quantitative and qualitative techniques, and work your way to better grades in your assignments and exams .

● Follow up on the recommended readings at the end of each chapter. They’re specially selected to enhance your learning and give you an edge in your course work.

And in particular, look out for the references to MyOMLab in the text, and log on to www.myomlab.com * where you can

● check and reinforce your understanding of key concepts using self-assessment questions, video clips and more;

● practise your problem-solving with feedback, guided solutions and an almost limitless supply of questions!

We want Operations Management to give you what you need: a comprehensive view of the subject, an ambition to put that into practice, and – of course – success in your studies. So, read on and good luck!