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BAM 421 UNIT 1 Exam
Subject
Other
Question Description
1. Reasons to study Operations Management include learning about _______________.
a. a costly part of the enterprise
b. what operations managers do
c. how goods and services are produced
d. how people organize themselves for productive enterprise e. All of the above.
2. An operations manager is not likely to be involved in ______________.
a. the quality of goods and services to satisfy customers’ wants and needs b. the design of goods and services to satisfy customers’ wants and needs c. the identification of customers’ wants and needs
d. maintenance schedules
e. work scheduling to meet the due dates promised to customers
3. Which of the following are part of the Ten Critical Decisions of Operations Management?
I. design of goods and services II. managing quality
III. layout strategy
IV. marketing
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