Timbuk2 case study operations management

I need the answers to the following questions:

1. Using Exhibit 1.2 as a model, describe the source-make-deliver-return relationships in the following systems:

An airline-

An automobile manufacturer-

A hospital-

An insurance company-

2. The Case of Timbuk2

“Timbuk2 is more than a bag. It’s more than a brand. Timbuk2 is a bond. To its owner, a Timbuk2 bag is a dependable, everyday companion. We see fierce, emotional attachments form between Timbuk2 customers and their bags all the time. A well-worn Timbuk2 bag has a certain patina—the stains and scars of everyday urban adventures. Many Timbuk2 bags are worn daily for a decade or more, accompanying the owner through all sorts of defining life events. True to our legend of ‘indestructibility,’ it’s not uncommon for a Timbuk2 bag to outlive jobs, personal relationships, even pets. This is the Tao of Timbuk2.” What makes Timbuk2 so unique? Visit the Web site at www.timbuk2.com and see for yourself. Each bag is custom designed by the customer on the Web site. After the customer selects the basic bag configuration and size, colors for each of the various panels are presented; various lines, logos, pockets, and straps are selected so that the bag is tailored to the exact specifications of the customer. A quick click of the mouse and the bag is delivered directly to the customer in only two days. How does Timbuk2 do this? This San Francisco–based company is known for producing high-quality custom and classic messenger bags. It has a team of approximately 25 hardworking cutters and sewers in its San Francisco plant. Over the years, it has fine-tuned its production line to make it as efficient as possible while producing the highest-quality messenger bags available. The local manufacturing is focused on the custom messenger bag. For these bags, orders are taken over the Internet. Customers are offered many configuration, size, color, pocket, and strap options. The bag is tailored to the exact specifications of the customer on the Timbuk2 assembly line in San Francisco and sent via overnight delivery directly to the customer. Recently, Timbuk2 has begun making some of its new products in China, which is a concern to some of its longstanding customers. The company argues that it has designed its new products to provide the best possible features, quality, and value at reasonable prices and stresses that these new products are designed in San Francisco. Timbuk2 argues that the new bags are much more complex to build and require substantially more labor and a variety of very expensive machines to produce. It argues that the San Francisco factory labor cost alone would make the retail price absurdly high. After researching a dozen factories in China,