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Faculty of Business and Economics Department of Logistics, Tourism and Service Management German University of Technology

Category: Economics Paper Type: Report Writing Reference: APA Words: 5400

Internship Report

            The present report is based on the learning experience gained during the internship of an airport clearance custom service agent that was done at Abdulaziz AL-Rahbi Custom office. The job can be described as coordinating clearance and the activities related to the transportation system for the customers, transporters, and the customs clearance. The main process is updating of the customers and the timely manner for the whole process of stakeholder. The experience achieved by the job was in the logistics department, freight company logistics, Arabic language knowledge, and experience in the Oman custom system and the customs clearance (Customs. gov. om, 2018). I am Shadad Al-Darmaki and the present report is based on my learning experience during the internship program as customs clearance in the Oman airports. The internship is done at Abdulaziz Al-Rahbi Custom office. The learning experience at the company was excellent and I have learned new concepts related to the Bayan system and customer shipping process. The internship at the customs office enables the learner to have appropriate access towards the detailed information about the lodging in the air cargo field. As I working there to be a customs clearance department and have learned Bayan system as well as Arabic language excellence so, it was a great experience learned in the general working system and marketing system of the organization (Customs. gov. om, 2018).

1.1 Research Question of Faculty of Business and Economics Department of Logistics, Tourism and Service Management German University of Technology

What are some knowledge and experiences that I gained in the Abdulaziz AL-Rahbi Custom clearance in Oman airport and Salalah airport and Duqm airport internship at airport? What are some learning skills, achievements and aspects of learning that I gained during the span of BAYAN system? However, during my internship in the custom clearance office; there was focus on issue related to the “multiple visa system causes issues for tourists”; the issues are related with the people who wants to travel in multiple GCC countries (Abdulqader, 2014).

1.2 Importance of the learning in Salalah airport and Duqm airport internship at airport

Through focus on the aspects of learning that I earned during the internship, however, through the internship, I have gained further recognition about the economic prosperity and there is the great learning in the custom office about the business climate that how operations relevant to the custom office are performed. The issue I noticed during my internship in the custom clearance office was related to the “multiple visa system causes issues for tourists” because there issues related to the momentum of the investment are also known and there is the focus on the future aspects also (Ndonga, 2013). Literature review of the Salalah airport and Duqm airport internship at airport is given below:

Literature Review of Faculty of Business and Economics Department of Logistics, Tourism and Service Management German University of Technology

 Social organization

 Social security

Business climate

Economic analysis

Socio-economic

Business practices

A brief description of the organization of Faculty of Business and Economics Department of Logistics, Tourism and Service Management German University of Technology

Ownership of Faculty of Business and Economics Department of Logistics, Tourism and Service Management German University of Technology

Abdulaziz AL-Rahbi custom office is developed recently and the system of custom office is developing rapidly. The customs office is expected to be one the leading office in Oman and will become an icon of success today (Aabrosgroup.com, 2018). The company is making success in exchanging and assembling different working segments like including shipment for the customers (Aabrosgroup.com, 2018).

Company structure of Faculty of Business and Economics Department of Logistics, Tourism and Service Management German University of Technology

The Abdulaziz AL-Rahbi office is about the custom services and works under the rules and regulation of GCC states. In the customs office the director general of customs plays the leading role and other employees learn to manage the customs clearances for the clients (Aabrosgroup.com, 2018). The export system of the company is well designed and developed while on the other hand in case of import the company requires affiliation with Oman (Customs. gov. om, 2018). The customs office is successfully achieving the goals in trade exchange and contributes to the development of the country. The customer office developed necessary implementations and a unified user guide to make the procedure easy for the customers. The rules and laws in the customs office are as according to the rules of state for the trade exchange, customs clearance, import, and export (Customs. gov. om, 2018).

History of the organization of Faculty of Business and Economics Department of Logistics, Tourism and Service Management German University of Technology

Abdulaziz AL-Rahbi Custom office has gone through various process and development programs. The multi-year concession that consists of full public private partnership (PPP) program and the project in Oman. With respect to the future considerations about the investment, expansion, and developments, and the increase in the investment. While there are various real transport extends for GCC area that was the biggest framework for the task to shut in 2012.

Business function of Faculty of Business and Economics Department of Logistics, Tourism and Service Management German University of Technology

            The Abdulaziz AL-Rahbi Custom office is responsible for the security of import affairs and export, customer control system, and the collection of the applications through the prohibited smuggled products (Customs. gov. om, 2018). The regulation and norms of the company are efficiently developed for the modernizing of programs and the computerizing process. The procedure is provided to the customs entry system and encourages to the trade facilitation. The exit points are encouraged in the company and enable to provide services and facilitate the customers in Oman (Customs. gov. om, 2018).

            The organization is assumed to be work with experts to improve the state economy and enhances the import services at the customs directorate to increase the revenues. Abdulaziz AL-Rahbi Custom office is providing services to the customers for the customs clearance and development     of import and export in the country (Customs. gov. om, 2018). The Abdulaziz AL-Rahbi Custom office encourages the trade facilitation at the regional and local level. The company works on state of the art technology as BAYAN system to have records of customs clearance and exports. The implementation of modernization technology will increase customer satisfaction and the working capability of the organization through a complete framework (Customs. gov. om, 2018).

Employees at company of Faculty of Business and Economics Department of Logistics, Tourism and Service Management German University of Technology

The Abdulaziz AL-Rahbi Custom office convey to their customers about all the simple access, prepared accessibility and innovative points of interest about the items produced by the world's best organizations (Export. gov, 2017).

Summary of organization of Faculty of Business and Economics Department of Logistics, Tourism and Service Management German University of Technology

            It was also the motivation behind why the Abdulaziz AL-Rahbi Custom office is always favored by determined accomplice for the customers in services such as MOD, Oman Air and so forth, and in case of the private clients additionally, the predefined provider's company are often selected (Export. gov, 2017).

Table 3: Custom services

Custom Services

Service

Import

Name of services provided by Abdulaziz  AL-Rahbi 

Commercial import

Description of services 

Commercial import of commodities

Beneficiary of services

Companies

Individual system

Bayan system

Internship preparation of Faculty of Business and Economics Department of Logistics, Tourism and Service Management German University of Technology
Internship Goals of Faculty of Business and Economics Department of Logistics, Tourism and Service Management German University of Technology

There are two main objectives of having an internship includes study related goals and the personal related goals. The study related goals are the predefined objectives that are required to be achieved before starting the internship. The study related internship goals are listed below,

Study related internship goals of Faculty of Business and Economics Department of Logistics, Tourism and Service Management German University of Technology

Understanding of export cargo facility of Faculty of Business and Economics Department of Logistics, Tourism and Service Management German University of Technology

                The export cargo facility is required to completely understand and the process consists of a mechanical terminal and modernized handling of cargo. The export cargo facility consists of a packing list, expert promotion form, invoice, and shipping bill that is in the form of quadruplicate. The goal was achieved successfully and efficiently as according to the analysis of my supervisor. 

            Understanding of import cargo facility of Faculty of Business and Economics Department of Logistics, Tourism and Service Management German University of Technology

The import cargo facility covers the processing and the storage system for the cargo service. The system isolates the hazardous cargo and the dangerous handling system. The import cargo facility consists of delivery orders, bills of entry, and the airway bill. The goal was achieved successfully and efficiently as according to the analysis of my supervisor.

Personal Learning goals of Faculty of Business and Economics Department of Logistics, Tourism and Service Management German University of Technology

            The goal of personal learning objectives includes the understanding of BAYAN system and the customs clearing system that includes billing entry system, assessment system, payment duties and handling of cargo in the line with the appraised documents.

Internship Tasks of Faculty of Business and Economics Department of Logistics, Tourism and Service Management German University of Technology

Table 4: Internship tasks and learning outcomes

Department

Dates

Tasks

Supervisor name and designation

Custom clearance

01/01/2017 –

01/09/2017

In the customs clearance department, I have learned about the Bayan system and the complete process of inserting the information of customers as well as the information about shipping.

Saleem Amanullah, General Manager,

01/10/2017 –

01/05/2018

In the shipping management department, I have learned the method of shipping and inspection process for the goods that are going to be delivered. For instance, the fragile materials require extra care of handling and inspection.

Sheik Aiman Al-Hosni, Chief Executive Officer of Oman Airports Management Company

Internship program of Faculty of Business and Economics Department of Logistics, Tourism and Service Management German University of Technology

        Oman, being a developing country has worked a lot for the development in certain sectors and have more extent of advancements in various areas. Cargo system isn't a special case out of its advancements and the development. The present report is associated with the air cargo industry related to research and market knowledge firm (Customs. gov. om, 2018).

        The coming days of the Abdulaziz AL-Rahbi Custom office would find a new flood in expanded global load activity, which is relied upon to beat the rate predominant in the local and domestic market. There is a ton of degree for passage of new members noticeable all around payload industry due to fewer directions, bring down capital necessity, bring down the requirement for aptitude and ability, and other low section boundaries. Since, there is considerably more extension for this zone to augment its quality to make Oman the best in load developments (Customs. gov. om, 2018).

        During the whole time of my internship at Abdulaziz AL-Rahbi Custom office, I was assigned with various sorts of assignment and works; most of the work was related to the BAYAN system and custom clearance at custom office cargo and by doing all the tasks assigned by my manager I found appraisal in my performance of work and capabilities related to the working process. 

Learning outcome of BAYAN system of Faculty of Business and Economics Department of Logistics, Tourism and Service Management German University of Technology

        I have completed my three month internship Abdulaziz AL-Rahbi Custom office. My main task at the customs office was to handle and manage the customs clearance and the export monitoring system. My work at the Abdulaziz AL-Rahbi Custom office was to get the information from the customer about the export and his application. After receiving the required information from the customer I have to upload the whole information about the export number, name of the customer, timing, and type of services to the BAYAN system (Customs. gov. om, 2018). The BAYAN system provides complete information about the loading and unloading of the product and how it can be transported as well as exported to different regions in the world.

         In the case of import the airline services are required and BAYAN system provides complete information for the whole procedure (Customs. gov. om, 2018). The whole Bayan system was composed of 26 components and the basic components were custom declaration registration, estimating fee system, refunding system, customs tariff system, economic operator system, arrival registration system, and warehouse system (Customs. gov. om, 2018). Bayan system is an electric custom data system the works efficiently for all the customs procedures and the operations and enables the customer to avail the finalized services.

            The customer interaction with the electronic system increases and becomes more authentic for the cargo services and customs clearance (Customs. gov. om, 2018). I have learned the way to use the Bayan system and how to upload the information. The navigation system or finding some entries was a little bit different system for me therefore, I learned it with some difficulty. Then the manifest system was associated with the connection to the air, marine cargo system and the custom system (Customs. gov. om, 2018). The declaration of customs registration was considered an application that acknowledges the type of trade and the types of goods that can be imported or exported (Customs. gov. om, 2018).    

            The estimating tax system and fee system was used to calculate taxes and the fees due on the services, the customs value system was used for the monitoring purpose and to compare the existing values with the previously saved databases (Customs. gov. om, 2018). The customs tariff system identified terms for the goods and tariffs, system inspection, and departure permit system provides the permit of departure. Through the whole time system management was really a tough work for me although I have learned about it in last month (Customs. gov. om, 2018). The reason for the issue was code management system that provides a complete list of codes to be operated in the registration system (Customs. gov. om, 2018). The statistical reporting system was organized and provided me with the whole statistical analysis in a form of the report. 

            I finished all the mentioned activities of my internship inside a brief span of internship and my exactness was making satisfied my manager at the customs office. I was successful in accomplishing the trust of my manager with my learning skills and achievements. I was assigned with some other projects too such as handling of cargo with the extreme attention for the passengers who are getting ready to reveal the services provided by my Abdulaziz AL-Rahbi custom office.

            The training program was focused on personal achievement and learning outcomes that I learned during the span of the internship. In order to finish each preparation programs and goals, I need to again set up all the list of customers along with their cargo. I just got a multi-week in each program that is all. I needed to get ready for diverse exceed expectations sheet about the objectives and for the diverse reason for learning. I was effectively accomplished my given focus for all the months of internship.

                During the training period that I spent in the customs clearance department of Abdulaziz AL-Rahbi custom office, I have observed a number of things and gone through multiple processes that are carried out to facilitate the passengers. I observed the way to find the relevant data along with the Cargo handling process as ASRA (Automated Storage and retrieval system) that is purposely designed by the largest group of engineers.

                During the internship, the control over security was composed of the environment of export and import, health states, and security of the exportation operations. The Omani system developed in the Abdulaziz AL-Rahbi custom office encourages the exporters and importers to take the services of the company (Export. gov, 2017). The significance of the computerized system is customized for the financials and the procedures of the whole booking process. The customs clearance system is developed efficiently and encourages the customers for the international and national investment. The rapid facilitation and the electronic services are established in Abdulaziz AL-Rahbi custom office (Customs. gov. om, 2018).

                The system was significantly improved system and a forward initiative for the management of inventory and the storage of cargo in the airport. The management system was a reliable and prestigious project that improved the customer services of the Abdulaziz AL-Rahbi custom office. The Bayan system supports the services and monitors the whole process with maximum accuracy. The supporting system provides a guarantee and the custom refunding system. The computerized and electrically fascinating system facilitates the services provides and customers and fastening process increases with the releasing of information. The development of the system reduces the falsification that is possible in the paper work. The general custom for the working in Abdulaziz AL-Rahbi custom office is to identify the risk and the issues that reduce the efficiency. But in present customer office, the Bayan system was developed appropriately that no further consideration was required.

            The major projects that are going to be implemented in the Abdulaziz AL-Rahbi Custom office can provide the company with the entirely new process and development of operation for working as a private company. The second phase of development in the company can lead to more success and I have seen a number of improvements done by the management to improve the customs services for the passengers.

                The main objective of my internship was to learn about the working process and implementation of BAYAN system in Abdulaziz AL-Rahbi custom office. The goal was accomplished efficiently with increased understanding of new mythologies and technology that is going to be implemented in the Abdulaziz AL-Rahbi Custom office.

            The BAYAN system works efficiently for the registration process of import and exports with the complete information of data entry time and the complete performance. I was working in the customs clearance department that deals with major retailers and traders of the region and I have learned the way how they manage the trade in all the countries. 

            The objective of working there was based on the valuable working experience and the knowledge that enables me to understand the customs clearance process at the airport. The knowledge gained in the internship can be elaborated in different ways that I used to learn and work. In all cases learned in the internship program, information section in BAYAN System is the duty of all the shipper/exporter.

        The BAYAN system working principle represents the customs declaration and the in the whole event of presenting along with the announcement by the dealer or representative of different companies, the merchant takes ought to be licensed. The licenses are issued by the Directorate General of Customs and then these licenses are presented in BAYAN System as a clearing organization.

            The traditions freedom office at the port where the merchandise is pulled back from after the traditions techniques have been ended. There are two distinct and well-defined traditions of administrations in Abdulaziz AL-Rahbi custom office. Before presenting the traditions statement and the officer in control will make it sure and affirm that the demand for the conditions and development are satisfied. A different type of the traditions of Abdulaziz AL-Rahbi Custom office includes affirmation for all the piece of the shipment including exports and imports under a traditions administration that is required to be submitted.

            The Bayan system is a manifest between the fright agents, customers, and the director general at the customs office. The system established for the customers worked efficiently to support the customers (Customs. gov. om, 2018). The Bayan system is important to be developed in the customs office for the customer satisfaction. The dispense of paper in Abdulaziz AL-Rahbi custom office is due to Bayan system, there is no need to list the exports and imports for the relevant bonding and confirmation (Customs. gov. om, 2018). The possibility for the pre-arrival and release of services is considered in the Bayan system. Thy unifying procedure is used in the Bayan system for the transparency of services and to treat all the customers equally with the same procedure (Customs. gov. om, 2018). The proper system provided by the Abdulaziz AL-Rahbi custom office reduces the risk of services and enables the customs office to manage it. The repetition of data is avoided and the access to accurate information and statistical data is provided by the system (Customs. gov. om, 2018). The Bayan system saves time, money and the efforts of the workers. The raise of economic status is done by Abdulaziz AL-Rahbi custom office.

Learning Experience of Faculty of Business and Economics Department of Logistics, Tourism and Service Management German University of Technology

        The internship program organized by Abdulaziz AL-Rahbi Custom office provides an opportunity to have an extraordinary learning knowledge particularly in the cargo system and customs clearance system in the transportation industry. Besides other achievements in the company, I was able to understand the statistical ways used by the company to find the other options for the improvements in the system. 

Presently, after having the internship, I have a vivid understanding of the requirements of worldwide imports in the United States as well as in Oman. The various other learning aspects gained during the internship are listed below,

1.      Who is engaged with the bringing in the process?

2.      Processes of cargo system and customs clearance of luggage.

3.      What terms are used by the merchants for exchange along with import and export business?

4.      How the bringing of import it is done.

5.      How the costs factor during the time spent inventory network are involved in the system development.

        Since I have a decent and comprehension about different facts such as how the procedure functions for the Imports and exports are done by BAYAN system developed in Abdulaziz AL-Rahbi custom office.

            This internship position in Abdulaziz AL-Rahbi Custom office is my first involvement in the transportation business industry. Working in the company encourages me to comprehend all the other general way that is helpful for imports to be done. The imports have a more drawn out travel, I consider this as a venturing stone for the whole procedure to be done quicker in the aviation system. The internship provided me with comprehensive experience to pursue my job in aviation department.

            During my internship, I encountered with compliments related to the affirmation in Supply Chain Management of the company along with the logistics. By the end of the analysis, the internship position will greatly affect my profession as Abdulaziz AL-Rahbi Custom office is emerging as a global organization and if I somehow happened to take after my vocation objectives of working universally, having a temporary job at Abdulaziz AL-Rahbi Custom office can be an incredible achievement.

Table 5: Level of the learning experience

Learning experience

Knowledge gained during the internship

Working principle of BAYAN system for the import and export system and how it can be used by the customers and the members of management in the Abdulaziz AL-Rahbi Custom office of Oman. 

Skill required 

During my internship, I have learned that appropriate skills in the statistical analysis are necessary for the employee. In the internship program, I have achieved some specific skills and the most important achievement is the understanding of time management and communication skills that lead to improved leadership in the department.

Most rewarding task

The most rewarding task at both the personal and professional level was understanding of BAYAN system in the Abdulaziz AL-Rahbi custom office.

Most challenges task

The most challenging task during my internship was to overcome the self-confidence and to improve my communication skills.

 Problem identification of Faculty of Business and Economics Department of Logistics, Tourism and Service Management German University of Technology

            The customs department of Abdulaziz AL-Rahbi Custom office is fully equipped with the advanced system for the customs clearance. The BAYAN system is developed to reduce the actual difficulties faced by the manufactures and the importers. The system process is implemented for the development of the cargo system. The real problem faced by the customs department is the long ques of the trucks that are standing outside of the office and are waiting for the turn to be hired by the customers.

            In the whole system, there is no timely inspection of services for the goods that are provided to the customers. The scanning facilities are provided for the tanks that are filled while on the other hand there is not scanning facilities for the empty tanks. I found that no scanning system is provided for the 24 hours. I discussed with my manager about the unavailability of the scanning process for the tanks.

Another issue faced during use of BAYAN system is related to chemicals that are often highly dangerous. The chemicals require precise handling because sometimes the chemicals are explosive materials and require special consideration for the handling. During my internship, I faced difficulties in the handling of chemicals because there was no proper system to place the chemicals in the store (Customs. gov. om, 2018).

            The handling system for the dangerous products is required to be improved and a separate location should be defined for the placement of chemical and explosive materials in the Abdulaziz AL-Rahbi custom office. The precautionary measures and safety actions are required to place the chemicals on the shelf.

                The manufactures of chemical materials especially Formaldehyde faces issue for the import and export of the material. The difficulties in exporting the material are due to the customs clearance at the borders of the country. The customs department of Oman has introduced a new set of procedure for the import and export of chemical material (Customs. gov. om, 2018).

                The clearance of chemical materials for import and export can be done by the authorized system that is BAYAN system. The system is an application for the customs clearing that can be done by the online application. The electronic customs data system for the customs enables the customers to finalize the product import as according to the regulations and rules for the custom clearance services.

            The timely delivery of the cargo is a pronounced feature of Abdulaziz AL-Rahbi custom office. The timely delivery of the chemicals for the customers is important because late delivery can result in consequences. The delay in the delivery induces impact on the transportation system of the Abdulaziz AL-Rahbi custom office. The suppliers are required to deploy the schedules and vehicles for the delivery purposes (Customs. gov. om, 2018).

                The BAYAN system is important for the electronic payments, economic system analysis of Oman, saves the time of customer and service provider along with saves money and efforts, risk management, unification of equality, transparency, and equality, possibility of the pre-arrival and releasing process, and the most important feature is to avoid the repetition of data and dispense of paper documents.   

                    The declaration processing the import and export of goods is related to the authorized agents and the BAYAN system provides different regimes for the whole system such as re-import, statistical import, re-export, temporary export, personal import, temporary import, import and export that is to and from the bonded warehouse, and the import and export to and from free zone and duty free regions.

                Keeping in the view about all the problems and factors that are reported in the present work some of the issues related to the customer services. The fast clearance at the custom provides more facility to the customers and induces a positive impact of the firm on the customer services. At the border, pronounce industrial growth is observed that increases the economic growth and trade with other regions of the world. The customs office is providing services to the customers as according to the rules of government and state. The specific conditions are applied for the commodities such as decree from the customs duties, taxes that are required on the services, and single window application from the Bayan system in Abdulaziz AL-Rahbi custom office (Customs. gov. om, 2018).

Conclusion on Faculty of Business and Economics Department of Logistics, Tourism and Service Management German University of Technology

            The present report provides learning outcomes after having an internship in the custom office. The experience of an internship in the customs office was excellent and I have learned a lot about the custom services and clearance. In the company, there are employees who are joined with exchange associations and are making more profits in settling their issues through the associations.

            Cleanliness process done for the freight is less and depends on more consideration regarding handle load in a most ideal manner. To the extent the proposals and suggestions as according to my concerned, my true exhortation isn't to BAYAN system. There are different choices to create an airplane terminal as opposed to privatizing because the travelers will have trouble.

            The perceptions that I made in the load terminal in the customs office of Oman have a few constraints, for example, reasonable work couldn't be permitted to be done in understudies as they will straightforwardly take a shot at the frameworks and get prepared on a few zones.

            The present report provides evidence about the issues faced by the customs clearance department of Abdulaziz AL-Rahbi custom office. The delay in the customs clearance for the import and export of chemicals is observed during the internship. The report provides a process for the clearance and how it can be improved to achieve maximum export in Oman. The improvement in the clearance department will result in the economic growth of the country. The perfect services will work to improve services for the customers and results in more employment opportunities. 

            The objective of the present work is to describe the customs services and implementation of BAYAN system in Abdulaziz AL-Rahbi custom office Company. After completing the internship in the company I am now able to appreciate the company management system and the worker's abilities. With the fast moving process of activities that can be related to another management system at the airport. The key characteristics for the network planning and the aircraft selection can be described as according to the development of the company in the previous year. The air cargo system of Abdulaziz AL-Rahbi Custom office is different as compared to the other companies for the passenger market. The rationale behind the variation is measured for the current alliance and the strategies. The operations of the airport are developed under the efficient alliance of strategies and the commercial management. 

References of Faculty of Business and Economics Department of Logistics, Tourism and Service Management German University of Technology

Aabrosgroup.com. (2018). ABOUT US. Retrieved from www.aabrosgroup.com: https://www.aabrosgroup.com/about-us.html

Abdulqader, K. S. (2014). GCC's Economic Cooperation and Integration: Achievements and Hurdles. Gulf Cooperation Council's Challenges and Prospects, 34.

Customs. gov. om. (2018). About Us. Retrieved from www.customs.gov.om: https://www.customs.gov.om/dgcportal/web/dgc/about

Customs. gov. om. (2018). Bayan system components. Retrieved from www.customs.gov.om: https://www.customs.gov.om/dgcportal/web/dgc/bayan-system

Customs. gov. om. (2018). Business Services. Retrieved from www.customs.gov.om: https://www.customs.gov.om/dgcportal/web/dgc/business-services

Customs. gov. om. (2018). Export statistics. Retrieved from www.customs.gov.om: https://www.customs.gov.om/dgcportal/ar/reports

Export. gov. (2017, 04 08). Oman - Import Requirements and Documentation. Retrieved from www.export.gov: https://www.export.gov/article?id=Oman-Import-Requirements-and-Documentation

Ndonga, D. (2013). Managing the risk of corruption in Customs through single window systems. World Customs Journal, 7(2), 23-38.

 

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