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Mintzberg has identified ten main
roles of the managers in any organization and these roles changes according to
the situation of the organization. These roles are demonstrated in the
following.
Figurehead role of manager:
this
type of role presented by the manager when very important person visit their
organization so they will inform them as the head of the organization in
detail.
Leadership role:
this role is
extremely important for all the manager because through this role they can easily
move their organization in better way for making the future of the
organization.
Liaison role:
this is also one of
the important role of the manager because the manager have to motivate their
employees through good and comprehensive conversation.
Monitor role:
In that role manager have to look after all the activities occurring in the organization in detail so that there will be no problem occurred for the organization.
You have been employed as a Manager in a busy call center operation. There have been a number of complaints from your customers regarding the length of time callers must wait to have their calls answered with many citing that staff have been unhelpful, rude and incompetent. You have scheduled a meeting with your HR and Training managers to discuss the issues and are about to send out the agenda. Draft an agenda for the meeting stating your overall objectives and specifically what questions you would like to find answers to.
As a manager of the call center,
this is one of the toughest jobs to manage recourses in the organization.
For this he must have to make
proper strategy for it and then according to that he have to guide his team in
proper way.
The manager has to tell their
training managers to make proper schedule and plan for train their employees so
that they can easily improve their problems.
This is because if the employees are efficient and work with sincerity so that they can easily solve the situation.
Question 3
A team is a special type of group that is made up of people who have complementary skills, and who are assigned the task of achieving a specific organisational objective. Discuss.
For achieving a specific
organizational goal or objective a team of perfect and ideal employees is
required.
This is the main job for the
manager that he have to select perfect team for completing any job for the
organization in quite comprehensive way.
For selecting the team the
manager have to make a training section that the employee must have to pass it
for the selection as a team member for completing the task.
For this the manager has to play
monitor role so that he will monitor total activities of the employee before
selecting as the team member.
Then after this, when the results are concluded, then after this the manager has to arrange a team that contain all members that have the ability to perform certain tasks of the organization in detail.
Question 4
In a typical workplace environment, managers can spend up to 20% of their time managing conflict. What are some of the types and sources of conflict that a manager is likely to encounter and how might a manager address these?
There are four type of conflicts
that the managers’ face in their organization on the daily basis and due to
such conflicts these managers are facing a lot of problems in manage their
organizational tasks in proper way.
Interpersonal conflict:
this
conflict refers between the two persons that are working in the organization.
This means that if someone in the organization have problem with the strategies
and goals of the manager.
Interpersonal conflict:
this type
of conflict is extremely rare in the organization and this can be found in the
mind of the person.
Intravenous conflict:
that kind of
conflict is found in the group of individual that are working as a team.
Inter group conflict:
that kind of conflict raised between different groups that are working in the same organization. For this the manager has to call up the leader of each team that have conflicts between them and listen the issue properly and then according to that solve the issue of the organization.
Question
5
Research suggests that decisions made by groups are superior to decisions made by individuals when the groups consist of members who bring different skills and experience to bear on the decision-making process. However, group decision making can often be undermined by a number of factors. Discuss
Immaculateness:
The first factor is
immaturity in the group members. If the group members are immature so that they
are really unable to make perfect decision for the organization.
Conflicts in the group members:
The main problem is that if the group members of the team have some issues with
each other so that they will be distracted from the main mission and may left
behind in their mission.
Lack of leadership quality of the leader of the group:
If the leader of the team is not perfect and immature so
that he will not able to lead his team in perfect way.
Lack of detail about the problem:
Another factor is that if the team is unaware of the problem and issue so that they are unable to give a right and authentic decision about the problem.
Question 6
In the wake of the escalating number of scandals involving employees and executives, organizations who want to remain competitive must demonstrate that they are actively managing ethical issues. Discuss
In the organization this is quite
common that there are many issues that are present in the organization.
The scandals and issues are
increased day by day with the passage of time. This is because the employee
don’t share their conflicts with the manager at all and remain their conflicts
by itself.
For this the top management of
the organization have to plan proper strategy to manage the ethical issues in
the organization.
This is because if ethical issues
are solved in the organization so the conflicts can be minimized easily and
when there is no conflict between the employees.
For removing any conflict and
scandal from the organization, the manager has to handle all the ethical issues
in proper way.
For handling the ethical issues
in the organization the first step is that the manager has to identify the
ethical issues in the organization is proper way,
After this he must have to find
proper solution for the identification of the alternative solution of the
problem.
In the last step he have to decide which solution or action is suitable for the ethical issue and then he have to implement with the help of different problems.
Employees are the major source of
the company, if the employees are not productive so this means that the
organization may c'ollapse in future or may face a lot of issues in the future.
The body of evidence shows that
there are some factors that really motivates the employees of the organization.
The manager have to set small
goals for their employees so that they can easily motivate them self. If the
organization focus on increasing the financial rewards for the employees so
that they can easily motivate their employees.
The organization have to focus on the talented staff of the organization and gave them rewards
Section B: Please ANSWER ANY TWO Questions
Question 2
Drawing on your understanding of both the theory and practice of leadership and management, critically discuss what it takes to be an effective leader/manager?
If the leader of the organization
follow all these points so that he can easily become a successful leader of the
organization.
Clear communication:
If the
communication skills of the leader is high so that he can easily become an
effective leader in the organization.
Powerful listening:
If the leader
is good in listening so that he can easily deals with all the conflicts in the
organization in proper way without any difficulty. This all because of the
listening power of the leader.
Make decisions:
If the manager or
leader of the organization is able to make perfect decisions in the
organization so that with his powers they can easily make their organization
stronger than the other organizations.
Increase trust with his employees:
This is one of the best quality of the effective leader that he
worked for the trust in his employees.
Give protection to his team members:
This is one of the most important quality of the leader. That he have the ability to protect his team from any mishap. So that he is one of the best leader for the organization.
According to research a typical manager spends 25-40% of their time dealing with workplace conflicts. Discuss the source and nature of conflict within an organization and how best managers can deal with conflict in the workplace.
The conflicts are extremely
dangerous for any organization that are working to become competitive in the
organization for a long period of time.
The nature of conflict is between
the two different groups of the same organization. For solving that issue in
the organization, the manager has to take important steps.
The first and important step is
that the manager has to arrange proper meeting with the two leaders of the
different group and then with them he have to discuss the issue in detail.
Then after this in the next step
he have to focus on the behavior and events regarding the conflict with the two
leaders of the group.
The next step is the most
important one because he must have to listen all problem carefully with proper
detail.
In the next step he have to
identify different points on which he have to agree or disagree after listening
them properly
. In the next important step the
leader has to prioritize properly all areas of the conflict in proper way so
that there will be no injustice.
In the last step he have to make proper plan for the handling the conflict and implement it properly.
Question 1
Research suggests that 85% of European and American managers are reluctant to raise issues within their organization, because of a fear of conflict. Yet the same research suggests that businesses that are open to conflict perform better.
In the context of this statement:
Define and explain why conflict exists within an organization.
The conflict can be defined as
the clash of interest between the two individuals.
This conflict is extremely
harmful for any organization, this is because it will decrease the productivity
of the employees and also the organization.
There are some of the reason why
some conflicts exist in the organization and change the behavior and nature of
the organization.
These conflicts basically occurred between the employee and the manager or may be between the two employees. These reasons are defined in the given section below.
Differentiating
between “constructive” and “destructive” conflict.
The difference
between the constructive and destructive conflict is, the employees of the
organization are totally different from one another on the basis of their value
and nature.
Due
to this many conflict arises between these employees of the organization. If
the employees of the organization have different interest and these interests
are no common between most of the employees so it will become huge issue of
conflict in the organization.
If the employees are against the personality of their leaders, so that many conflicts arises between the employees of the organization and due to this they may face many problems in the future.
What
strategies exist to manage conflict in the workplace?
If the two employees that are
working in the same organization but belongs to different regions, so that
there will be poor communication between them on the basis of their language.
Due to this the conflict may
arise between them in the organization. For this they must have to understand
each other and solve the main issue of the conflict.
Conflicts regarding the personal problem or issue of the employee is extremely common in the organization because many employees share their personal problem with the manager.
Question 2
Evaluate the literature on effective teamwork and drawing on evidence from case material and practical examples, examine the implications for managers in selecting and managing an effective team.
Literature on effective team work
There are some important
characteristics that can be found in any effective team that is working in the
organization.
The team has clear direction,
this means that if the direction of the team is absolutely clear so that they
can easily make proper decision for the organization.
The next characteristics is that
have clear communication between the members of their team and with the other
team of the organization.
They have the power to collaborate with each other in difficult situation and carry out difficult tasks in the organization with perfection.
Question 3
Academics and practitioners have spent over 70 years trying to understand motivation, from the pioneering work of Maslow in the 1940s to the recent work by Daniel Pink.
Critically discuss what lessons managers can learn from this work.
From the academics and
practitioners, the motivation is defined and explained in quite comprehensive
way, there are some important lessons that the managers are able to learn from
their work about the motivation.
Motivation is journey for the
managers of the company, that if the managers can motivate their employees so
that’s means they are motivated from their teachers or other managers in their life.
The next important lesson they have learn is that motivation is completely hard work, of the manager work on improving his motivational skills so that they can easily guide their employee with their motivations.
Question 4
It is now generally accepted that for organizations to succeed in the 21st century, they must develop leaders throughout the whole organization. Research has identified a number of essential attributes of a leader but how we nurture and instill those qualities in employees is less well understood.
Critically discuss this statement in the context of both the theory and case study evidence examined.
The leaders of the organization
plays an important role in moving the organization forward in quite comprehensive
way with perfection.
There are some important
attribute in many leaders of the organization that will help to guide the
employees and remove conflicts in the organization with perfection.
The leader must be honest, this
because he can easily make the organization stronger and stable in the market
for a long period of time.
The leader must be committed and
passionate with is work so that he can easily complete important tasks of the
organization with perfection.
The next important attribute is
that he must be very good in communication with his employee so that he can
easily deal with any kind of issue through communication.
The next attribute is that he must be very good in making important decisions for their organization.
Question 5
The
research shows that managing culture is important to enhance both organization
and people performance.
In the context of this statement:
Discuss what you understand by the term culture and its role in organizational behavior
Critically
discuss the key issues that managers need to address in order to create a more developmental and
performance-oriented culture.
Culture present in different
companies is also referred as organizational culture.
It is actually an ideal concept
that is associated with the organizational, especially in the sector of
management.
Often, organizational culture
points towards the common beliefs and values that employees and groups in the
company share.
It can be said that this kind of
culture is a governing method that has the capability of managing and
controlling legal, moral, and ethical issues that impact the external and
internal conditions of working.
Additionally, organizational is
extended from the expectations, guidelines, norms, and values of the company.
It is quite significant that an organizational culture is maintained and established in an expert environment since it offers strong stability and foundation to the workers and the organization
Question 6
Critically discuss the changing theory on organizational structure.
Discuss what you consider to be the ‘ideal’ organizational structure for a new technology start-up company. Explain why you chose this structure.
ANSWER:
In a most competitive environment, change is an obvious thing to happen for an organization, because if they have to stay ahead in the competition, then change may be the only thing way forward, otherwise an organization may lose the competitive edge in its market. So, it is more likely thing to happen that an organization have to adopt a considerable change in its structure or totally reinventing its structure because of competitive threats from competitors. Sometimes, change becomes indispensable for an organization so that they can remain in the hunt for success on long term basis. Whatever the need is, change is something, which is going to happen sooner or later for an organization. As far as a new technology start-up company is concerned, the organizational structure should be as simple as possible. The number of people should be limited early on so that they can manage the affairs effectively, and as things grow, they can also grow further by expanding their organizational structure.
Being able to manage or resolve conflict in an international environment requires a firm understanding of norms and behaviors around communication. power, and perspectives. Discus
There are several issues that a
manager has to resolve in order to develop a strong organizational culture that
can gradually lead the organization to the success that it wishes to obtain.
The very first issue is the lack
of collaboration among workers.
All it is about are some outcomes
that workers must be showing as they are working. This issue has to be resolved
by the manager because without proper communication, the same values are not
shared among workers.
It can lead to disoriented
performance and the company cannot achieve the strategic goals that it has set.
A manager is actually capable of
setting activities which can be used to involve every worker of the company and
promote communication and interaction.
Another issues that commonly
exists among organizations is the lack of necessary skills which are important
for driving the success of a firm.
Sometimes, workers are unable to
keep up with the rapid revolution and it takes them a lot of time to adjust
again to the new technologies or practices
If workers are not exhibiting proper efficiency for a prolonged amount of time, an organization cannot keep up with the competition.
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