INTRODUCTION of American Airline Organizational Behavior Issues

                    In the modern time, business organizations work in highly competitive market therefore, organizations count every possible factor that can influence their business practices. Likewise, in the modern time, employees are regarded as the most treasured asset for any organization therefore, organizations adopt various strategies to meet the highest level of their employees satisfaction by realizing the fact that employees has a direct impact on the performance of the organization and satisfied employees are the loyal employees that perform well. Likewise, in the modern time, the organization behavior has been given great importance because good relationship of the management with the employees helps the organization to meet its goals and objectives effectively [1]. 

            Subsequently, by addressing the importance of the organization behavior, the following writing is aimed to create understanding among the employee about the role of organizational behavior in developing good relationship with the employees and to enhance the individual as well as overall organizational performance. For this aspect, to create a better understanding about the organizational behavior, the American group is selected as a subject for this research [2]. 

Overview of American Airline Organizational Behavior Issues

             Americana group is Kuwait based group of fast food organization that was introduced in 1964 with a concept of ‘quick serving restaurants”. In the middles eastern region it is the largest fast food restaurants chain as it has 1800 restaurant that are operating all over the middle east. The organization has earned good name in the market for their high quality food products that are considered reliable by the customers. The business has been currently working in 20 countries of the world with a large number of 60,000 employees. In the success of the organization, the employees have played vital as they enable the organization to meet their objectives as well as to grow all over the world. Subsequently, organizational behavior has great importance for the organization and management of the company uses various techniques, tools and strategies to improve the experience of their employees. However, still company has been facing some issues in context of organizational behavior [3]. 

Problem Statement of American Airline Organizational Behavior Issues

        The company has been focusing on the global growth and currently it is running its business in 29 countries of the world. The company has found it difficult to sustain the organizational growth outside the home region. The major issue faced by the organization is due to the cultural difference among the diversified work force. The company has been facing problems in effectively dealing with their employees because in every new region they have people of different culture, speak different language and have different characteristics. Therefore, it becomes hard for the organization to manage the organizational culture and facing challenges in providing healthy working environment to their employees. 

ANALYSIS of American Airline Organizational Behavior Issues

Analysis of the problem through OB concepts of American Airline Organizational Behavior Issues

            Americana group has made great development in the home region that helped them to increase their sales and revenue accordingly. The strong financial position and the support of the competent employees have enabled the company to grow internationally and accordingly the company has expanded its business outside the home country. After establishing globalized branches of American group, the company’s management started to face employees related issues even they were attempting to provide a healthy environment to their employees but still they are failed to effectively manage a large number of employees that are 60,000 in numbers [4]. 

            The company is working in 29 countries where they have to deal with different employees therefore in every different country there are different rules regulations as well as different norms and values are being practiced due to which the employees also have different cultural, social, regional and religious norms and values. While working within the organization the company has to face employees’ related issues in terms of employees’ conflicts [5]. 

Clear and specific example of American Airline Organizational Behavior Issues

            Tesco is one of the largest retailing store of Europe in terms of revenue opted to move in America in 2007 and with billions of pounds investment it opened hundreds of Tesco stores. Tesco struggles 5 years till 2012 but it failed to earn its place in the USA market and finally Tesco sold its stores to an American business and faced billions of dollars loss. In later investigation about the failure of Europe’s most successful store in USA, It was found that the company failed to manage its organizational culture due to the diversified work force as well as it failed to understand the difference between the UK and USA culture that lead the company to massive failure [6]. 

Was the problem handled well? the American Airline Organizational Behavior Issues

            To handle the issues of organizational behavior and to develop a healthy organizational environment, the company has developed a new code of conduct in which employees are required to behave within certain boundaries. However, still the idea presented by the organization has not worked and employees related issues are still a problem for the organization. Due to this issues, the company had to fire a number of problem creating employees but efforts were useless as management found the cultural different as a root cause of employees conflict in a diversified organizational culture [5]. 

What would have been done differently?

            Instead of just imposing the code of conduct on the employees, the better idea is to provide behavioral training to the employees with an aim to develop an understanding among the employees.  In the modern business world, a large number of multinational companies use behavioral training as a tool to manage organizational behavior conflict among their diversified workforce. 

Evidence to support the solution of American Airline Organizational Behavior 

            In an article named as “Managing Workplace Diversity” the writer Andrew and Raj have said that the diversity management has been found as a major resistance for the organization in their globalized expansion because in a diversified environment the employees have different cultural norms and value sand have different capabilities therefore, in this situation, it becomes difficult for the management to anticipate the personality characteristic of the diversified employees due to which they employees conflicts take place.  Further they have explained that t the behavioral training is used as a key tool by the organization in their globalized expansion. They explained that behavioral training is a process of psychologically preparing the employees about the behavior that is accepted for all therefore through the behavioral training organizations convey a message to their employees about how they are supposed to behave within the organization [1]. 

RECOMMENDATIONS of American Airline Organizational Behavior Issues

Potential solutions of the problem of American Airline Organizational Behavior Issues

        The current problem for the organization is ineffective organizational behavioral therefore, organization required to manage the issue by taking following steps;

Solution 1 of American Airline Organizational Behavior Issues

Hiring all the employees from the local market

Solution 2 of American Airline Organizational Behavior Issues

Hiring all the staff employees from the home country 

Solution 3 of American Airline Organizational Behavior Issues

            Introduce a code conduct that should be based on ethics acceptable for all and then Organize employees behavioral training to develop organizational harmony among the employees to behave nicely with each other. 

Pros and Cons of potential solution of American Airline Organizational Behavior Issues

Solution 1 of American Airline Organizational Behavior Issues

            In case if organization, opted to hire all the employees from the local market, then it is possible that the issue associated with the diversified workplace will be no more. However, in this situation, company might lose their control on the business process and at the same time, through this aspect, it is the possibility that the quality which is the trade market of the company might be compromised. Therefore, there is great risk to go with the solution 1 because organization cannot compromise on its quality. 

Solution 2 of American Airline Organizational Behavior Issues

        According to the second solution, if organization opted to hire all the employees from the home country then the major benefit for the company could be appeared as the employees will be satisfy and will not face any kind of cultural conflict issues. Likewise, in this manner, the company can also contribute largely in providing employment opportunities to the people from the home land and can contribute in reducing unemployment rate. Moreover, with this solution, the company can also maintain its control over the business that could be used to ensure the quality of the product. 

        However, there is a major issue in this solution that if all the employees are from the home country then the cost of managing employees will increase at great extent because there are 60,000 employees of the company and company cannot bear the traveling and residence expense for all. 

Solution 3 of American Airline Organizational Behavior Issues

            The third solution seems very effective to deal with the issue of cultural diversification. In the modern business world, the work-force diversity has great importance for every organization because through this practice an organization can built a team of most competent workers. However, cultural diversification crates issues in context of challenging organizational behavior, but these challenges are manageable. Furthermore, if company opted to introduce a new code of ethics in which they focus the needs and interest of the diversified workforce and following this provide a behavioral training then the company can overpower the cultural issues and can help the employees to increase cultural harmony and cultural tolerance that can make situation suitable for all. 

There is one drawback that the companies have to bear some expense in terms of organizing behavioral training. 

Preferred solution of American Airline Organizational Behavior Issues

            In the analysis of the aforementioned potential solutions it is found that the solution one has great risk as company might lose control over its product quality that will create future issues. Likewise, the second solution seems attractive but at the same time, the financial expense of the company will increase at large which is not possible for the company therefore solution cannot be a preferred solution. The third solution of increasing multicultural harmony among the employees through behavioral training programs holds some water as it would allow employees to understand the importance and benefits of working in a diversified working environment. However, to organize behavioral training, the company might have to incur some expense but these are not as high as it is required to manage 60,000 employees by providing them traveling and residential facilities. Moreover, it is not regular investment but company can take long term benefits through behavioral training   in terms of building good relationship among the employees that might increase employees working collaboration and will have a direct impact on the performance of the organization. 

Detailed plan of implementation of American Airline Organizational Behavior Issues

            For the implementation of solution 3 to deal with the diversified cultural issue within the organizational culture, the management has to start behavioral training program that will be of 10 hours and every employees has to complete it within 2 weeks. Moreover, the training will be provided after every six months. In case if an organization found someone violating the code of ethics then management will decide about the re-training and after some warning the company will have the right to fire the employees who will be caught in continuous violation of code of ethics. 

REFERENCES of American Airline Organizational Behavior Issues

H. Andrew and V. Raj, "Managing Workplace Diversity: Issues and Challenges," Sage Journals, pp. 88-99, 2012. 

M. John, Organizational behavior 1: Essential theories of motivation and leadership., Roultedge, 2015. 

Americana Group, "Who we are," 2019. [Online]. Available: https://americana-group.com/. [Accessed 2019].

McShane and V. Glinow, Organizational Behavior, McGraw-Hill, 2013. 

B. Nancy, Organizational behavior in health care, Jones & Bartlett Publishers, 2015. 

J. B. Miner, Organizational behavior 1: Essential theories of motivation and leadership, Routledge, 2015.