TQM Measured Students’ Satisfaction in the Jordanians’ Private University for Achieving

            The challenges signed out about questions rely on universities excellence and quality term. Moreover, interrogate initial research and grow the knowledge in this scope via examining and deriving conditions from Total Management of Quality solutions as well as current a logical structure. A detailed analysis and reliability statistics methods are employed to calculate the detailed structure and search out variables. In Jordan, the scope of investigation from 200 graduate students and private universities contain150 matched members (lectures.) from business staff, used in this study. To certify conclusion are considering it, a limited backsliding method has been implemented. The interrogation of this study was inspired to help, institutions perfection rely on the logical analysis and understand the control of Management of Total Quality. Consider understanding the control of Management of Total Quality variable measured by development, participation, and calculation towards academic merit, measured by student satisfaction. Perspective to analysis observation a fixed relation between the study’s variables. As well as point out a strong influence on the institution’s excellence. Meanwhile, the participation variable is shown to have a stronger influence on students’ satisfaction. The symbolically represents helpful to all universities that have many administrative levels, and unique programs and actions in their inside process and systematic relation between Management of Total Quality and their universities merit.

Introduction of TQM Measured Students’ Satisfaction in the Jordanians’ Private University for Achieving

Society of Arab is noticing many challenges at every stage, and the developing countries have taken reasonable attention in the interest of high-level education. A few examples of the problems such as insufficient education system, economic level, globalization and increased level of the understanding in the middle of Arab society. The level of mind has been created by this changing about the importance of choosing the right and the most beautiful universities for getting an education. This would affect students’ enrolment decisions in the future because they will start to compete between universities' achievements. So, this issue imposed a necessity to use modern management conditions to reach the required purposes easily in universities. Typically, the challenges have developed a surrounding full of competition between the institutions at all levels. In result, education institutions were boosted up to build and improve the procedure of management to serve good quality of education. Also, extending the performance of institutional knowledge is a global issue in all countries in the world, institutions began to return to this challenging environment. As the example, institutions started to understand the interest of changing, and to implement the new procedure of management to maintain level with the development of the surrounded environment for progressive and benefit.

The initial analysis points out interest towards TQM especially in the education {Zabadi, 2013 #8}sector 8 (Zabadi, 2013; Salameh et al.,, 2011; 9 Altahayneh, 2013) 10. Because TQM is designed to encourage parents, students, stakeholders, employees and regulators of the high level of education that graduates students are sufficiently skilled to meet requirements of human resources. (Yankson, 2013) 22. In this analysis the analyzer influence to build a logical model for TQM driven from several solutions from the initial investigation in structured to observe institutions’ quality of education using student satisfaction as a dependent variable, and to answer the following questions:

1.       Is there any interest developed of (participation1, development2, and evaluation3) towards student satisfaction?

2.       Is there an interest of TQM towards excellence of institutions?

The Concept of TQM

The point of view of TQM (Total Quality Management) relating to the capacity of institutions to implement good services for the satisfaction of customer by including everyone at all stages in all behaviors. TQM as procedure supports for continuously meeting and learning new requirements. It includes conditions that are: (Total) point out everyone is involved, (Quality) suggest meeting the proper needs for achieving uniqueness by administrating the ongoing operations lead by the inner process. (Management) Indicate to the committed executives Sangeeta Sahney et al., (2004). 28 Quality is a growing procedure. It guarantees the sustaining of the functions of management by indirect estimate needs. It is the intensity in which a collection of a characteristic of the situated activities meets the needs. Furthermore, TQM indicates the capacity of arranging unique programs to move on fairly and actively creative. Rather than that, it looks to maintain a long period managerial growth and achieved by boosting employees’ involvement and obeying regulation (Zabadi, 2013). And admit people in the department of administration to improve the process frequently. (Bonser, 1992; Froiland, 1993; Feigenbaum, 1994) 25. 26.27viewed TQM as a management approach that can set a suitable structure of management for boosting quality improvement in the light of shared targets. (Meregan et al., (2000)) 30 dispute that TQM is responsible for the success and problem-solving. It is working on meeting satisfaction of organization, by keep seeking continuous progressing and developments Sahney et al., (2004). Still, the idea has no specific formulation and has no particular explanation because TQM is involved in a huge range of prospectives to access (Lawler, 1994) 30 ( this author was taken from (Sangeeta Sahney et al., 2004). It about relative to specific targets in the institutions that can develop an argument about whether the relevant targets are attained or not.  According to (Cruickshank, (2003)17 the view was first enforced in the US at Valley Technical College, as a conclusion this institution has become more effective in many different fields such as graduates, employer replacement and satisfaction. It is assumed that the integration of the TQM aspects in higher education is a basic procedure of holding process just like: ongoing procedure to be following up, developing learning and teaching. The process of discussion making, services of local community and development of human resources.

This goes with showing that the high education to refer to the style of management and capability of implementing new philosophy, be considered a structure is used in organizations to maximize the targets. 

Simultaneously, the sector of teaching secures the quality of learning or academic procedure are respect to international standards. We can identify that a quality process needs proof. These proof to make sure targets are attained and runs through requirements.

On other hands, make sure activities and policies are meet and inspected as a part of an overall quality enhancement regime. As quality is the first requirement, the variety of the universities is under control of two bodies: The committee on university academic programs (CUAP) is charged with applying qualifications and setting up over the universities. While the other party is the University of NewZealand academic audit unite (NZUAAU) to support universities in their achievements in analysis and teaching through the regular review. And thus, we can find that the former is answerable on managing the qualifications and regulation. Similarly, it looks like an alternative process to give necessary authorization. Although

In the future, it is responsible for investigating the principles and supervision.

It is common that quality stands first. 1- Supervision 2- the level of implementation procedure lies entirely on supervision for universities to reach their targets.

Specific rules are there for the quality of activities.

1-      Universities are needed to bring approval of their current procedure and processes that meet their target.

2-      The target level and identifications of standards.

3-      I am alternating the invitation of using associated analysis. From all universities, it is needed to administrate a formal review of all.

4-      The university level is pointed out to the requirements of quality and

Limited in the decision of the system of excellence.

According to (Anane & add any, 2016) 29 ordinary meaning of quality and

It is found to nearer. The author of it admits (Sangeeta Sahney et al., 2004 & Zabadi, 2013). The purpose of fitness points out that dissimilar stakeholder may have a different aim. The institutions can fulfill the needs with the latest teaching methods accurately, so it determines what university is found for. Quality is continuously observed. Quality plays the most crucial role in managing the education of tertiary in the whole world especially in those countries which are going to be developed.

Similarly, this needs from universities to adequately and efficiently administer the procedure of quality. So, TQM is a method that includes everyone in any outstanding universities. It is a sharing method motivates the enrolment trend at every stage to overview difficulties, to fix development strategies, and to implement solutions for problem-solving for solving the problem through implementing solutions.

The above definitions and studies show about the TQM concept, and the analyzers concluded that TQM includes (controlling, assessing, managing, improving, following up, developing, and evaluating the ongoing internal process effectively within the institutions). Through, obeying regulations, team working, ensuring the understanding of the setting processes. All these extracts allow institutions to improve the managing process and forecast the failure aspects to breakthrough action.

1.1   Participation views and meanings

In the dictionary of business, participation concept is known as management or consultative. As in this kind of administration by which the employee of every level shares their views. Also, the workers are share in settings of goal or able to contribute, any other decision or issue that might directly affect them, or even they share in problems solving as ILO (International Labour Organization) as it inspiring the follower of states towards participation in Management employees to plan promoted.

Over: 1. By motivating the participation of democratic in Decision-making process;

2. More corporation among the employee or employer,

3. The high measurement the realization of social justice. Furthermore, (MBA Management based on knowledge) specify that presented the several aspects that expanded in participation like:

1. Cooperation or sharing of Information: confirms to express their views, provides an area for employees in decision-making, that employees at all level in organizations can receive information or feel on general issues.

2. Associative participation: The workers or managers may take decisions mutually, by making or accepting the unanimous consideration decisions of workers via management using partnership that promotes the obligation of morals.

3. Administrative cooperation: It is certified employees’ shares greater, as it discharge participates in managerial work. According to the opinion, the upper level of management took decisions, rather through substitutes so that workers can choose the finest alternative. Usually, management participation procedure shares the ideas in willingness, plans or decisions, among every stage. As it is equal to the TQM definition. In this process in which everybody in the organization involves, bridging faculty stuff functions encouraging, perceptions, led by good leadership or employees’ team working.

1.2   Evaluating the TQM Measured Students’ Satisfaction in the Jordanians’ Private University for Achieving

It is the value assess the process that measuring the inputs worth. For instance, by measuring the amount of output, one can be determining the value of the IS information system. As the system included the degree of time or effort to achieve the desired outcome from the data. As it is based on the measures, it will be more accessible or high quality. Therefore, for the variety of the system, it develops a useful framework, so that it might signify the main constituents for the operation of “(2000) Dedeke”. As evaluated in the form of already studies shown that it is a process of controlling or the man purpose of it is to manage or control the organizations work. Also, it is working to measure or evaluate the extent of obeying the regulation within the institution by following the ongoing process regularly or assessing the implied needs, so that evidence can be proven.

1.3   Development of TQM Measured Students’ Satisfaction in the Jordanians’ Private University for Achieving

The needs of today the events meet without cooperating the future generations ability that fulfills their wants (2009, Sabharwal or Kripalani) that any progress in TQM is to run with the generat

ions consistency or ability. As in the similar period, (Abdullah et al., (2008) highlighted a healthy relationship or the positive relationship among implement of organization or organizational performance added practices of TQM. Moreover, the authors (Abdel – Qader et al., (2013) or Hebert et al., (1995) promote so that the TQM process to keep improving.

According to the TQM concept the aspects hold by the definition of progress through that, the TQM development could see by the meeting demand continually, vital programs in institutions, keep managing and improving activities or continuously learning. Therefore, as we get a lot of TQM definition, as the participation funds, the concept of evaluations or development can be mentioned or involved are all involved in the idea of TQM. Consequently, under the TQM concept, these parts were measured as an independent variable.

2.       High Education in Jordan

In Jordan’s, the education sector has an essential function in the development process. In the kingdom, although the resources are limited, in Jordan’s the education that is higher lies with the significances. For the Jordanian citizens, the sector is essential as it plays the role of social or knowledge level or promoting the levels of economic. In Jordan’s, the universities number are increased.  Furthermore, in the universities, it is estimated that nearly 263 thousand number of students enrolled as it included the nationalities of Arab foreign. The high education ministry pays special attention towards higher education through the focus on evaluating or monitoring the tactic that retains the status of mine or its bright image. As this arrogance generated numerous trials, as the experiments that are the leaders of the ministry to have some more hard work in the order, so that it can minimize the obstacles or difficulties, so that they can retain the level of balance among the quality or developments. Therefore, as education is a service which is pure (Oldfield, 2000) yet, it decidedly differs in many ways from the other services. As it also develops the role of the central part for the candidates’ intellectual skills to attain goals, requires a tremendous amount of motivation, lives or monitoring (16-Thurau et al., 2001). Similarly, it is various or intangible services that cannot be objectively measured. (Shank et al., 1995)

3.       Quality in Higher Education; Reviews

In the higher education institutions, Zabadi (2013) geared his paper so that it can make them aware or familiar so that how to uses the quality on the basis as it enhances the procedure. The writer focuses on the state's model that reflects the satisfaction of employees or clients or the achieved impact of society through comprehensive management as it can stimulate or facilitate organizations plans or strategies. As the study evidence find the quality or excellence of the education that is due to the TQM indicators at high levels. Also, in higher education, TQM can be applied, as it also improved the unique aspects that meet fully in the services of education. Also, the writer in this study shows TQM benefits that include employee’s morals, bridging faculty stuff functions, finally customer point of view or teamwork. The overall characteristics support organizations brilliance over enhancing the quality of the provided services or the capacity production increases. Through that, it could notice the brilliance of the higher education that is related to give the services that replicate the growths for the signs of students in the capacity. These signs of student’s satisfaction, as it also corresponds to (Cruickshank, (2003). The other study conducted through the Sahany et al., (2016) as the writers TQM tested the model that encompasses outcomes, finally input or educational process. Although in this model the inputs include, physical, financial or human. The aspects of human as the input includes the candidates earlier converted to the added value.  As the transformative or the process (Taylor or Divoky 1996) included as activities, knowledge, learning or teaching. The outcomes include intangible or tangible outputs or the added value by satisfaction or earnings. As we will correspond to point out the writers in their study that they can use the candidates or students in place of clients as they communicate to the institutions of education, students’ satisfaction is the ultimate objectives as the clients led the institutions to the point of views of students. Therefore, the students’ satisfaction is an output that is known as added value, and it is related to the excellence of institutions. As the previous study an old study was directed through (Hebert et al., (1995), writer dispersed to survey a mail of management 10000 lecturers randomly, that was designated by the management academy that determines the united states US school business members of faculty or their TQM integration or perceptions towards the curriculum of university. As the respondent's results showed the little pressure that integrates the TQM process. While the same writer indicated that as the university’s’ administration departments or the faculty perhaps are not eager to modify. While the systems changes must come from the outside. In different words the community of business from the primer external customer. While the client primer that is described in the past studies that are about the students or candidates. (2003) Cruickshank, the fundamental facts are pointed out to apply in the high education of TQM. Firstly, as it substitutes the old believes or values of culture through knowledge increase, moreover for the members of the faculty that never works for the environment of TQM. It creates the level among the new or old cultures. As it required the confidence or trust building by the upper level of management through strong leadership. Secondly, the workers need to view their faculty as an interrelated system or employees need to view their university as a system. By the saying of the same writer of TQM, it can maintain the efficient or effective process of business in the good method. Additionally, in all levels of institutions, there is continuous improvement. As there is other previous study for the (Abd El-Moneim et al., (2015) as it is conducted on workers around 1290 to the effectiveness of hospital.as the study also reveals the principle of TQM as they are the training, team working, continuance improvements or leadership in all the facts that can be found to the organizational effectiveness contributions. It shows an optimistic connection between the variables. Although, the research exposed that the activities of TQM properly applied, as the performance of the organization are increased, it includes the improvement in the satisfaction level of clients. (Abd Al qader et al., (2013) declared that for measuring the effectiveness of universities, TQM is one of the most important tools in measuring it. As the TQM tools were used for the study that follows up the process of education, human resources development or decision-making dimension. By this, the students or universities can perform their roles very well. Anane & Addaney, (2016) according to this study, discusses how to get continuance improvements by universities managing quality in its operation to bring about. As it explained the process or quality mechanism, that included,

1.       The concept of discussion, assuring objectives that are effectively running; as the stage of planning for the successes was considered a critical factor.

2. The implementing of the new information or the engagement of key experts and

3. The heads of the departments or Creating brainstorming with deans and.

4. Moreover, they showed that understanding the process of the quality of the stuff should be aware of. As it has several consequences of carrying out the mandate of quality for all institutions to put in place adequate measures. In other words, the success of the quality process depends greatly on the authorities in charge, or this requires good leadership.

In a review, in Jordan by Altahayneh, (2014), it was concentrated towards the physical faculty members that investigate their views about the TQM applications. The study results indicate that the top management principle of commitment had all members are involved in TQM principles or highest implementation. (Tewari & Dais, 2010) TQM will fail to sustain a successful program if top management is not aware of setting TQM in its priority. The author claimed that this requires to listening to the customer and trying meeting their needs and expectations or to achieve quality education, customer (students) satisfaction should play a central role in their TQM process as well, due to the concerns of TQM application leads towards added prosperity or efficiency. Also, it relates to the excellence of institutions. It is concluded that the distinction of the institution may have major zones like:

Solving problems, providing excellent services, teaching path, customer satisfaction or adopting new learning.

Remained satisfaction of customer being mainly the research aiming to study the teaching institutions as well as (the students).

4.       Total Quality Management and Student Satisfaction

As the candidates are aware of the classes, they will be acquired an attitude unconsciously to the lecture. In the course, the learners enrolled to discover their anticipations. Thus, it’s almost the inconsistency among what they obtained or what they perceive. This would create a student’s dissatisfaction, and vice versa or negative discomfort occurs if the performance is less than their expectations. While dissatisfaction or satisfaction as it is the outcome of the valuation of a particular project, knowledge, concept or whether it bad and good (Athiyaman, 1997) in the instance of our study it is the overall valuation that includes experience, class or process. As the satisfaction of Student could distinct as favorable fulfillment or pleasurable (Oliver, 1977). In the concerned party ability that gives the need for client desirable, or it may consist of the various scopes (Richardson, 2005). Satisfaction level of Student seems by the university from the quality of the offered services. Gruber (2010) found the satisfaction of students that is based on the relationship environment stable personal. As the students showed satisfied particularly with the atmosphere between the students or school’s placement dimensions. The lectures treat, or university building leads them dissatisfied. The education quality is multipart (Harvy & Green, 1993) to measure class has not found yet or the best way to define. (Clewes, 2003), as each shareholder has provided his services or his method of managing (Gruber, 2010) as they equally have their concept of customer satisfaction or quality, or both also have customer satisfaction as was mentioned by Zeithaml et., (2008)  form an outline, is inclined through personal or situational elements.

5.       The Theoretical Framework

We are going to examine in our study, the connection among organizational excellences or TQM rendering to the further down outline;

H1: OE is TQM influenced

 6.       Methodology of TQM Measured Students’ Satisfaction in the Jordanians’ Private University for Achieving

While in the study, we are going to investigate the connection among the institution excellence or TQM. As the study of TQM includes the development, evaluation or participation or the superiority of institution involved as (satisfaction of student).

Meanwhile, the academic institutions aim is to maintain or develop the graduate that are qualified or strong, in this study they tend to investigate Jordan’s private university graduates. (Gruber,2010) As the individual's universities selected the high calculation in the sectors.  Furthermore, we nominated occupational members since the researcher can reach the faculty members or more involved with the aim of the faculty.  (Drs.) About the TQM variables to fill their questionnaires. And we nominated learners those are predictable for the year 2017/18 near to graduate as they have a lot of experiences instead of those who are doing a study at the starting level. Although we reflect the purpose of our sample. In the ministry of Jordan high education, the number of universities is 17.as that we consider near, the researcher reached to the ten universities. While the students that are graduated from the entire universities are 200 or 150 members of the faculty from the business. In the study, they were distributed on the concerned categories or used a questionnaire. As we acquired 100 from the members or 150 filled questionnaires from the students, and this goes with Sekran & Bougie (2011) in this questionnaire it included the TQM aspects in our research that were derived. There are four questions of every character, like (8) question for the student satisfaction Total questions (20) or TQM 12 items. As it was sent towards the department of a head to the faculty of Occupation in the universities to get them back in that order, it must be filled by the concerning classification. 

7.       Statistical Treatment Methods

As it determines the data collection, the statistical methods or the “SPSS” program has been used: Means and standard deviations, Liner Regressions Reliability or Cronbach Alpha test,

For the variables of TQM, the “A Cronbach Alpha test” has been used for (evaluation, development, and participation). For the questionnaire, the value is = 0.90. Therefore, they are more than 60%, so all costs are accepted ( Malhotra, 2004; Raza & Hanif, 2013) for the TQM the Independent variable is: (evaluation participation or development) as it can be measured on the point that is five Likert scale by the 1, it is deficient or to the 5 it is very high. For each independent aspect was used to make sure of the variance between the items of the variable. For each independent variable is less than ten the variance inflation factor VIF values, with acceptance varieties among (0.420-0.560). As it means that among the independent variables there is no occurrence for any multicollinearity problem. Our sample Business faculty members the control variables are (education level, age, experience in teaching, gender, education level or teaching tenure). As per the variables control; males are 60% respondent.

 In terms of the age, it is interesting to note that 65% fell into the 40-55, with 32% having worked with the university five years or more and 55% having ten years or more of career experience. As for the educational level, the majority (70%) were Ph.D. degree holders. While the means and the Standard Deviation has been used for the TQM variables and indicated that the participation factor has the highest rank were Mean = 4.333.  SD = (.512517). The most item cited in the participation variable was “The democratic atmosphere in participation is almost tangible in the decision-making process” means 3.76. While “Employees are selecting the best decisions that are taken by the top management.” was the less means 3.32.

The evaluation factor ranked the second at means 4.122. While the most item cited in the evaluation was “Top management keep controlling the internal process to avoid mistakes” at means 3.66. While the item “Following the ongoing process regularly depends on the period” ranked the lowest at means 3.44.  Development factor has the lowest correlation with TQM means at 3.77. And the most item cited was “The university keeps managing and improving activities and vital programs in institutions” means at 3.76 while the lowest item was “The university meets the demands of the faculty members continually,” means at3.21.as for dependent variable student satisfaction: the most cited item was “Atmosphere among students” means at 3.59. While the lowest was “University building” means at 3.27.

We employed five regression models to test the relationship between TQM and institutions’ excellence. We tested our hypotheses’ data at a significant level (0.05). Based on the confidence intervals it appears that the direct, indirect and total effects are statistically significant at the alpha equal 0.05 level. Our results showed that there is a positive and a significant relationship exists between TQM and the institution’s excellence because the value of the standardized beta coefficient of TQM toward the institution’s excellence was 0.609. This value suggests a positive relationship between the two variables, and the related probability value was less than 0.050 indicating a significant statistical effect for the first hypotheses. As for the second hypotheses, we found a positive and significant relationship between participation and student satisfaction because the standardized beta coefficient between the two variables was 0.715. The third hypothesis indicated for a positive and significant association between development and student satisfaction because the normalized beta coefficient between the two variables was 0.592. The last assumption reported positive, and a substantial correlation between evaluation and student satisfaction because the normalized beta coefficient between the two variables was 0.671.

8.       Discussion: It can be said that the nature of this research is descriptive. We emphasized that in institutes of Jordan, TQM has a higher mean of 4.222, specifically the variable of participation as an independent variable with a higher way of 4.333. This suggests TQM that in the institutes of Jordan, TQM is more likely to go along with sharing and participation. It is indicated by our study that TQM is more or less concerned with the capability of top management to produce an environment of sharing, teamwork, and participation. It is the skill of sharing decisions among senior management and members of the faculty for making sure that all participants are familiar and obtaining the proper information. But higher SD and means are indicated by other variables and participation variables were observed as related to TQM. We have explained that involvement in institutes points out that participants are more likely to be aware of the decision that is taken. Concerning the taken decisions, they prefer having justifications. Through another perspective, the society of Arabic determined by the 21 members of collectivist orientation like to share knowledge and work as a team (Hofested, 2003). It means that the goals which are required are impacted by teamwork. Through another perspective, Jordan’s institutes must be familiar with the abilities of their workers like the item which is being selected by workers are merely the best choices which are chosen by the top management, and it was not considered higher.

9.       Simply put, it points out that regardless of how participants are obtaining the democratic environment, some decisions are still being held by the top management which would not be suitable for the expectations and skills of employees. It is better for institutes’ top management to consider this part by arguing this with their participants according to their requirements. Even though the internal processes evaluation was observed as the TQM evaluation’s second variable, the plane and the regularity of taking the process was considered as the lower mean about 3.44 indicating that universities control processes, but they might overlook some aspects in TQM due to the failure to show up regularly. It needs them to plan a schedule for following the actual performance with planned goals which would play an important role in controlling the possible mistakes. Lastly, even though the variable of development pointed out the lowest, towards TQM, it still has a higher indicator. The skill of institutes was considered higher in improving and managing the processor program. It simply means that about the application of new processes and continuously adjusting the process for matching the goals, they are not unfamiliar. Although we can explain that Jordan’s institutes don’t focus on the requirements of members, this would cause delay and slow the whole process up. The outcomes of research highlight that our hypothesis generates an essential bond between student satisfaction and TQM.

All TQM variable (evaluation, development, and participation) evolved to boost the satisfaction of student. We see the involvement of variables has a long relationship with the achievement of the student. The certification for results obtained to recommend that, admitting the involvement among top organization & its members will guide the top organization to be informed about the requirement of students from the staff members. Needs of the student can be transferred by hearing from members. We analysis that satisfaction of student has a high mean 3.95 in an atmosphere of the student. We can justify this by recommending the students behave nicely and there is no conflict among them. On the other side, the universities are not satisfying the student. It’s excellent to pay facts which are harming the prosperity and progressive.

10.   Conclusion on TQM Measured Students’ Satisfaction in the Jordanians’ Private University for Achieving

1- Proof that framework achieved the purpose?                                                                 

This analysis points out to expand initial studies about TQM. We have pointed out the solution and cleared the structure of how TQM convenience the Jordan universities through some managing factors. TQM has some angles and definitions (Lawler, 1994). . Starting to explain the idea of TQM in education. The analyzer saw that some meaning of TQM holds directions which can be organized. So, we concluded that TQM description consists of factors present in involvement, calculating idea. Depend on this; we dispute that management of TQM can convince excellence of institution by these variables. The analyzer points out research and develops a structure through this variable under the concept of TQM to investigate to successes institution. As far, Management of TQM can be structured on the basis stakeholder (Anane & add any, (2016). So each can develop a TQM explanation. Through that explanation will develop or extract a variable, it evaluates the organization purpose to achieve promotion. The analyzer also connects with the excellence of universities with help variable of excellence of student. As we know, the satisfaction of the customer is the priority fact universities or another level of organization.

From our infrastructure, we notice that TQM has a pressured-on successes of the institution. As well as calculating and developemention variables have accessed a high level of co-relation as considered. Our analysis following with (Athiyaman, 1997) because from this report concluded that satisfaction of student is the priority. Also, Zabadi (2013) found that in an organization quality could be developed with a level of high management indication practice.

2- Determine the contributions?

Some participant emerges from our analysis.

In the start, we focused on looking management of TQM from a different point of views. We did not adopt a relative factor for customer satisfaction. Initial analysis has used the corresponding coefficients of TQM against the achievement of the student (Sahney et al., 2004) & (Altahaynah, 2013). Meanwhile, few studies Abd al qader et al. (2013) focused on their investigation to detailed research to inspect to which range in the University of Jordanian TQM is devoted.