Kellogg Company, the giant cereal
for breakfast group, has encountered into a contract to buy potato chips snack
brand Pringles from Procter & Gamble (P&G) for the amount at , which is part of the company’s
strategy to empower its snack industry. The acquisition would not just
supplement for the snack brands of Kellogg, instead, the deal is also expected
to approximately triple its worldwide snack industry as well. With this
contract, Kellogg will get full control on two industrial projects which
located in Tennessee, United States, and also Belgium. John Bryant as the
President of Kellogg Company has stated that the company is thrilled to declare
this acquisition strategic to the market place. As he said, "Pringles
has an extensive global footprint that catapults Kellogg to the number two
position in the worldwide savory snacks category, helping us achieve our
objective of becoming a truly global cereal and snacks company."
Moreover, the Kellogg Company has
a plan to deposit the entire cash agreement throughout the bank's credits, cash
on hand, as well as money held by the company’s abroad branches as well. In
previous April, P&G has already agreed to hand over the Pringles to Diamond
Foods Company for , as well as obligation, and
planned as a complex stock-based business deal. The company even had expected
for an advantage of a stake. However, the contract had to get
re-appraisal due to the censure that the Diamond Food Company has to face
throughout the problematic disbursements to its walnut farmers.
Procter & Gamble or more
famous as P&G, which would be totally departing the food industry after
dissociating from the Pringles brand, has a plan to concentrate on the beauty
and personal care products industry. Pringles is known as the second-biggest
brand name in the savoury snacks section along with its record of in sales for above than countries as well as industrial plants in the
United States, Europe and also in Asia as well. So, approximately around P&G employees will shift over to
Kellogg, which already famous with its products such as Special K and Rice
Krispies. The cereal company will borrow to conclude the agreement and anticipates to
bind its stake to redeem the plan aimed at roughly two years of period.
The agreement,
due to conclude in the summer, will produce one-off charges of between $160m
and $180m for Kellogg Company. In the other hand, the company also mentioned it
investments will begin at $10m for this year, increasing to a bigger number in the
year of 2013 and ultimately striking between and every year.
It will enhance
eight to per stake to incomes in the year of 2012 and to in the year of 2013, apart from one-time charges
and also the effect of condensed concessions.
The Pringles Company which has
famous with its potato chips in whole over the world could get a huge back up
with this agreement. The company would able to be more exist and get a good reputation
as well in the market industry with the support of Kellogg. For instance, Kellogg
which has famous with its reputation with healthy breakfast with cereal would able
to fade away the health-related issues which Pringles had to experience in
previous days such as obesity. The public already recognized Kellogg as the
brand which prioritizing health, so that would definitely influence the
public’s opinion on Pringles as well.
Afterwards the acquisition
action of Pringles, Kellogg Company is leveraging their proficiency in the snack market industry all over the world.
Commercially, Kellogg Company presumes in excess of of progress to derive commencing the
emerging and developing market place, specifically over and done with the formation
in overseas places.
Resource: https://www.bbc.com/news/business-17046698
Strategic Management Approaches
of Pringles’ Case Study
Porter’s Five Forces Approach of
Pringles’ Case Study
Porter’s five forces approach is
categorized as industry-level factors of long-term viability in a company.
These financial and practical features are considered to be foundational, the
main features to the success of a business and also influence such serious features
of the business mentioned as costs, the amount of venture required for effectiveness,
market stake, prospective revenues, margins of turnover, and also the
measurements of the industry as well. Michael Porter also explained the five
forces in this approach which are “rivalry in the industry, threats of substitute products, power of suppliers, power of customers, and threats of new entrants.” These five forces performing in unity contain a viable
environment in which the company should operate (Roy, 2011).
To evaluate the case study of
Pringles with using Porter’s Five Forces approach, we could explain as below.
Rivalry
in the industry of Pringles’ Case Study
The rivalry in the industry of the
Pringles brand name could be tackled easily with the contract agreement between
Pringles and Kellogg since both names are already famous in the industry
market. For this reason, the combination of both names, Pringles and Kellogg
would create a great result for the position of both companies in the market
industry.
Threats
of substitute products of Pringles’ Case Study
There are numbers of situations and
conditions where the pressure or threat from the substitute products might
appear even in a big company such as Pringles. The company might have to
experience a lot of conditions in the term such as switching prices, product
costs, the quality of products, the presentation of products, or maybe
substitute availability. In addition to this, Pringles had to face the
health-related issue about obesity due to its potato chips. With the
acquisition from Kellogg Company, Pringles would get more back up to handle this
issue and to get a good reputation in the market industry as Kellogg has famous
with its health breakfast brand name.
Power
of suppliers of Pringles’ Case
Study
Altering the standard of living
along with the distance working hours have condensed the trend of customers to
have intricate meals. This came up as the main factor which drives the worldwide
potato chips in the market. Growth in the request for packed meals, expansion, growing
disposable profits of customers, and also the development in the budget of emerging
countries are cooperatively increasing the progress of potato chips in the
market. In the other hand, an increase in health awareness amongst the
customers has stimulated a switch to healthier eating outlines, like
vegetables, fruits and wholegrain snacks as well. This is anticipated to intimidate
the universal potato chips market. With the agreement with Kellogg,
Pringles will get the financial back up to re-designing its potato chips
packaging to enhance the visibility or even also included various new cooking
technology.
Power
of customers of Pringles
The power of customers that measures
in this agreement could influence the revenue margins of Pringles. Because of
Pringles is working in a role market segment, they possibly experience greater
bargaining power buy from its consumers. For vendors in specific, this will
able to make the industry minus interesting and allows the customer to be more
flexibility on the service improvements and price drop of Pringle products. For
this reason, the agreement with Kellogg will impact on the ability of Pringles
to handle this matter and influence the profit margins as well.
Potential
entrants of Pringles
The agreement with Kellogg will also
give the back up for Pringles to tackle the potential entrants in the market
industry. The agreement was made as to the company’s strategy to empower its
snack industry. Therefore, it is part of the strategy of Kellogg to handle the
potential entrants in the market industry and make it easier for Pringles to
exist in the market.
Johnson & Scholes Approach
of Pringles
As Kellogg is the second biggest
player in the global snacks business; therefore, it is important for the
company to buy the cringles because in this way; there could be a benefit.
However, a company in this need to implement the seven-stage approach and there
should be a focus on the aims, goals and objectives of this approach so that
steps could be followed more effectively and so that company could get the
advantages through following the approach of the Gerry Johnson and Kevan
Scholes. Gerry Johnson and Kevan Scholes approach will help the Kellogg to buy
Pringles from Procter & Gamble more effectively, and there could be
efficiency in the planning process.
The Gerry Johnson and Kevan
Scholes approach is based on the seven steps example, Reward, Control, Action
and tasks, Strategies, Objectives, Goals and Mission etc. (Johnson, et
al., 2011).
Reward of Pringles
The reward approach of Gerry
Johnson and Kevan Scholes will help the Kellogg to buy Pringles from Procter
& Gamble more effectively, and the planning process could be efficient; as
for the reward, the team more effectively focus on the implementation of the plan
or recognize the effort that needs to be taken in order to get the
effectiveness. As Pringles from Procter & Gamble and can be more effectively
obtained if the reward step is in mind. Reward step will be helpful towards the
execution of the plan.
Control of Pringles
Through a focus on the control
process there could be effective as; as control is based on execution and there
will be contrast real and the arranged execution. Moreover, through
implementing control for the company will help the Kellogg to buy Pringles from
Procter & Gamble more effectively based on the planning process as there
could be a comparison of the actual with the planned performance.
Action and tasks of Pringles
For the step action and task;
there could effectively focus on the team that it must execute the strategy and
more effectively there could be efficiency in the planning process; as this
step supports the group must execute the procedure in the proper way and reach
towards the goals.
Strategies of Pringles
For the strategies; which means
that the action must be taken in order to achieve objectives; as through the
approach of Gerry Johnson and Kevan Scholes and strategies the Kellogg can more
effectively buy Pringles from Procter & Gamble; as strategies could be
effectively decided in this way, and team could move that strategies must be
made so as to accomplish goals.
Objectives of Pringles
Objectives steps will help the
team to analyze the actions that need to be monitor. However, in this step of
Gerry Johnson and Kevan Scholes; Kellogg can focus on activities that should be
screen.
Goals of Pringles
Through a focus on the step
goals; the steps will help the team that there should be achieving of the
objectives according to the organizational mission so that success can be
obtained and so that objectives can help to accomplish the authoritative
mission that can be important for the Kellogg.
Mission of Pringles
The mission is the step that
guides the Kellogg to focus on be a vision that must be achieved.
Bowman’s Strategic Clock of
Pringles
In the case study of Pringles, we
also could evaluate it with using Bowman’s Strategic Clock which is a model
that discovers the choices for strategic positioning which explain how the
Pringles product must be located or positioned to give it the furthermost
reasonable position in the market (West, et al., 2015). Basically, the
objective of the Bowman’s Strategic clock is to demonstrate that a company
would have a number of options of how to locate a product which using the
foundation on two scopes which mentioned as . The Bowman’s Strategic
Clock could be explained from the figure below.
Low Price and Low Value Added (1st position) of Pringles
The Pringles product is not
separated, and the consumer observes quite slight importance, regardless of the
low price.
Low
Price (2nd Position) of Pringles
Pringles Company should consider the
strategy of cost minimization as it is required to get success in the market
industry.
Hybrid
(3rd Position) of Pringles
Hybrid position includes various
elements of the low price which linked to the competition. The objective is to motivate
the customers and convince them that there is product added-value throughout
the collaboration of two companies which are Kellogg and Pringles.
Differentiation
(5th Position) of Pringles
Pringles should use the opportunity
of this agreement to make a unique strategy to provide the best level of
[perceived added value to the customers. Since branding is a key point in this
strategy, then it would be easier for the Pringles to win the competition as
Kellogg is also already a famous brand name as well. All they have to do now is
to create the best quality product to achieve the compare prices as well as
added-value which is required from a differentiation strategy.
Focused
Differentiation (5th Position) of
Pringles
This strategy proposed to locate the
product at the greatest price stages, where the consumers purchase the product
due to the high perceived value. Kellogg and Pringles brands are already famous
as luxury brands. Therefore, both companies could get the benefits by highly
embattled division, advertising, as well as supply and distribution.
Risky
High Margins (6th Position) of
Pringles
Kellogg associated with Pringles
could use this business strategy to set up high prices without have to
providing any addition in perceived value. The reason behind this is that
Kellogg and Pringles are already famous with their own brand name. Therefore,
the loyal customers will keep on buying their products even at the highest
prices. And for this matter, both companies will able to increase their profits
as well.
Monopoly
Pricing (7th Position) of
Pringles
Pringles and Kellogg still need to
concern around the values that the consumers perceive in the products since
monopoly pricing means that there are no alternative products. In the other
hand, as we know that there are numbers of alternative brand names which
offering the products with equal or nearly the same quality as Pringles
offering.
Loss
of Market Share (8th Position) of
Pringles
Both Kellogg and Pringles should
also consider the standard price for their product with a low perceived value
which is questionable to win from numbers of alternative products with better
choices out there.
SWOT Analysis of Pringles
The SWOT Analysis (Sarsby, 2016) also could be used
to evaluate the acquisition of Pringles by Kellogg Company as explained below.
Strengths
of Pringles
Universal manifestation:
The products of
Kellogg are factory-made in 18 states and promoted in above than 180 countries.
Kellogg has turned out to become the world’s second-biggest snack company by
buying the Pringles potato chips brand from Procter & Gamble (P&G) intended
for .
Extraordinary Responsiveness:
Kellogg is popular in
generating responsiveness in established financial prudence. The company has
famous as the world’s biggest cereal manufacturer from its sales. Therefore, the
Pringles brand name became more famous with the acquisition by Kellogg.
Weaknesses of Pringles
Problematic
advertising campaigns:
A number of Kellogg’s advertising has been asked
within the media, provoked by growth in customer consciousness of the divergence
in the middle of the advertising messages and the products which lead to adverse
Word of Mouth or WOM
Slow
Innovation:
The acquisition of Pringles by Kellogg was considered to be slow in
innovation as both of the companies still have not figure out to make any
innovation products.
Opportunities
of Pringles
Altering
trend and lifestyle:
Along with the growth of the metropolitan people,
their hectic, trend, and altering lifestyle has made the people nowadays
searching for a number of quick and easy meals to handle their hunger and also
save their time which is also considered as the motivating potency for the progress
of the potato chips industry.
Market
diffusion:
Diffusion advance in the present market as well
as pointing further increasing market place would support both
Kellogg and also Pringles to growth the sales.
Threats
of Pringles
Government
rules: Government rules connecting to the substances and also
ingredients which used in the manufacturing process of potato chips is
generating a great obstacle in their development.
Health-related
issue:
Health-related issue around obesity definitely becomes a quite
significant threat for the Pringles to be survived in the market industry.
Tough
competition:
A number of other brand names which offering potato chips with
nearly equal quality is definitely creating a tough competition for Pringles in
the market industry.
PESTLE Analysis of Pringles
Pringles is famous as a brand of
potato chips which formed and distributed by Pector & Gamble (P&G) in the
year of 1967 and were initially named with “Pringles Newfangled Potato
Chips.” The Kellogg’s Company acquired Pringles for . They provide a variation
of diverse flavor potato chips that are promoted in an exclusive packaging
which lets them to survive in the tough competition.
To recognize the external macro features
related with the Pringles a PESTLE analysis is a framework used to figure out
the political,
economic, social, technological, legal and also environmental aspects
that would influence the company (Perera, 2017).
The political aspect could be recognized
as growth in healthy eating promotions which covered by the government mentioned
such as the “change4life” promotion which has directed to the innovative regulation
on banning the potato chips which contain extraordinary levels of obese at many
schools.
The economic aspect will also
influence Pringles mentioned such as the price increases rate striking an unsurpassed
low of which reported in the Office for National
Statistic, at 2015. This typically pulls down the budget of manufacture and
give the opportunity for Pringles to get the benefit from bigger
profit margins.
The social aspect could be seen
from the tendencies and lifestyle of the customers to have a healthier standard
of living.
The technological aspect could be
seen as the progressions in technology nowadays mean that accessibility of technology
devices such as cell phones has massively enlarged.
The legal aspect from this
acquisition is the Kellogg Company authoritatively
acquired Pringles for the
amount of billion as a measure of the company’s strategy
to develop its global snacks industry.
The acquisition of Pringles has
to make Kellogg turn
out as the second-biggest snack company in
whole over the world.
The environmental aspect is related
with the advance in technology has created a larger and wider target of
business environment which allows Pringles to progressively market the
products with online shopping, for instance by improving their supremacy on the
social media websites.
Next, we also need to identify the
internal micro aspects (Lyons, 2012)
which influencing Pringles, one of which is the mass media and also how the
business has profited as of the enlarged use of the social media to promote as
well as market its products. Along with this acquisition, Kellogg has been able
to exclude one of their biggest entrants which is kettle crisps. In the
other hand, they still must have to face the competition with Doritos and
also Walkers (aka Lays) which are possessed by the leading market place
stakeholder in the business which is PepsiCo. Pringles also still have to deal
with the altering customer tendencies of healthier eating. The company
could consider tackling this matter by bringing out a new and innovative
variety of multigrain chips. All this time, Pringles have focused on
constructing resilient and reliable relations within its providers through
delivering the upfront effective guiding principle and procedures as
well. Ensuring the acquisition of Pringles, Kellogg has made a decision to
maintain the workers which shows expectation and also inspiring them to preserve
the high productivity. The company also has proven itself as it is able to retain
the stakeholder satisfied by way of growing up the market segment of the savory
industry in the market up to .
Recommendations and
Implementation of Pringles
Obviously, it can’t be denied
that Pringles as a product is available for customers without any type of
limitations. However, Pringles now should be focusing on markets that have more
opportunities in terms of market than others for improving their brand image.
After all, there has been a health issue in which the company has been
involved. The issue of obesity greatly impacts middle-aged people and adults.
There are many criticisms present which concern the fast-food fries of
McDonald’s. It means that this issue related to health cannot be solved by
Pringles easily because it also makes fried potato. An important recommendation
is to concentrate on improving what can be done better by Pringles. The
strength of the company is a unique and tasty flavour that it created, and
youth market is always a significant sector for all types of snacks as young
people are not concerned about obesity issues as compared to older people. That
is why the strategy of Pringles should be about targeting more young people. If
the company concentrates more on the young audience, particularly in between
the ages of 5-25, it will help them in expanding their business
internationally. Gradually, it will lead to increased sales.
Besides the development of umami
ingredients, Pringles can be even more effective by adding more content of slat
to chips because many kids now may prefer lip smacking and salty taste. Once a
product is launched by Pringles, it will conduct research on the market where
progress can be tracked for helping them in making the necessary changes or
adjusting the production scale.
Other than the health issue,
brand packaging is still one of the strengths of Pringles as children are
attracted by the variety and unique designs that the company produces. There
are countless ways of making new designs for the products of Pringles with
pictures and colours based on the tastes of teenagers from different cultures
and nations. For instance, diversity in packaging and flavour of Pringles will
continue to concentrate on the youth market of Japan as children of Japan
seemed to love eye-catching products. Moreover, for promoting products, an
opportunity can be given to a lucky consumer who will receive a message inside
a random packet for customizing the package of Pringles. Then, that customer
uploads the image and order a product to get that image on the product’s
cylindrical packaging. Pringles can also try to develop more flavours and
styles according to different cultures and market areas. Considering the fact
that Kellogg’s along with Pringles operate internationally, it is beneficial
for the main organization to consider packaging and flavours which are
considered tastier and attractive than before in different international
markets.
There are some specific solutions
that Pringles can implement for raising their popularity in Chinese areas where
they have yet to gain success. Chinese citizens usually purchase Pringles which
are made there due to the concerns of health. Additionally, in some areas,
original Pringles are prohibited. Furthermore, managers of Pringles are facing
an issue of cost as their products cost two times more than normal fried
potato. It will give the beneficial for the company to move a factory to China
for penetrating the market as this way, their products will be perceived as
healthier. At the same time, they will also be able to evade extra-cost and
sales taxes. They might also adjust their production according to the Chinese
culture, particularly by attempting to study the culture like adoption policy of
Kit-Kat for the market of Japan. The situation will not be improved by only the
price change, but discounting might help in reducing profit. It is also true
that teenagers are not concerned with issues of obesity, but they prefer
products which are cheap. Therefore, it is beneficial for Pringles to keep its
current pricing strategy even after being bought by Kellogg’s. Pringles has to
make a strategy like different seasonal and quantity offers which can make
teenagers purchase more Pringles. Overall, it can be said that Pringles should
adopt a market penetrating strategy for enhancing its image and sales.
In terms of marketing
communications, Pringles seems to keep advertising products through social
media and television to their young audience including both kids and teenagers.
Since kids and teenagers have hobbies like watching the television and using
the Internet at present, Pringles will keep on innovating and improving the
design of its website which makes young consumers more attracted and excited to
eat the cans of Pringles. Pictures of athletes or football players along with
renowned celebrities can be used by Pringles for attracting this young segment
of the market. Furthermore, the use of pictures of athletes can improve the
perception of families about issues related to health. Actually, Pringles has
created various pages on social media platforms such as Twitter and Facebook
where in almost every teenager who likes football can experience the digital
dance of a famous football player, Peter Crouch. This strategy of Pringles has
proved to be quite beneficial because the predicted percentage of the target
was 35 per cent of fans, but it catered almost 63 per cent which was almost the
double of expected rate.
For sure, Pringles as a product
can be sold without any limitations on the location because it is a product
which is based on a global strategy of marketing. Pringles has proved to be
effective in creating a formula which is suitable not only for the young
audience but also for every kind of segmenting customers over the globe. With
the strategy associated with the production of different flavours, the company
still keeps the same packaging design that gives a sense of familiarity about
the tasty product. Kellogg’s decision about purchasing Pringles has proved to
be successful because Pringles can use indirect channels for distributing
products for a high targeting sale. It appears more in grocery and retail
stores where teenagers are often present along or with their family. This way,
Pringles catches eyes and the attention of customers by being arranged at the
right place where teenagers arrive normally.
Resource: https://www.reuters.com/article/us-kellogg-pringles/kellogg-to-buy-pringles-for-2-7-billion-idUSTRE81E0S620120215
Competitive strategy of Kellogg
of Pringles
The difference strategy of Kellogg bring about a
small number of hazards as well. Kellogg Company has confirmed to remain stay i
ton the adverse providence of being “stuck in the middle” by
constanthe t improvement that preserves them as the worldwide leader in the snack market industry.
Branching out of the Kellogg
Company has been greater than before due to the modification as of the main
cereal leader into a chief of snack competitor in all over the world. Rendering
to the CEO, John Bryant, Pringles was acquired by Kellogg in order to develop
the company by increasing the outline of the brand itself. John Bryant views
the Pringles as the main power into numbers of the market place. The company at
the moment able to purposefully locate its further brand, Keebler, in the
market place that Pringles has taken over. For instance, the famous cereal
brands mentioned such as Special K, is also able to expose the entrance for dissimilar
snack products to correspond with Special K Cracker Chips.
Kellogg Company had applied a
large quantity of assets when it decided to acquire Pringles, acquired
industrial ventures in another country such as Russia, as well as the
acquisition of Keebler. Through
using the personal assets of the company, Kellogg Company at this moment
already mentioned to attain industrial plants international which make it
at ease to generate the products and then supply them to the international open
market place. For the reason that their strategy is considered as low cost and
difference, their supply chain is fixed to set comparable products collected
together that are claimed to be a lower cost compared with the products from
other competitors, due to they do not depend on other producers. Products are
completed and gathered together in one site.
Resource: http://newsroom.kelloggcompany.com/2012-05-31-Kellogg-Company-Completes-Pringles-Acquisition
Conclusion on Pringles
The acquisition process of
Pringles which bought by Kellogg has been evaluated as a good decision for both
companies to enlarge their business in the snack industry market place. The
decision which made by Kellogg to acquire Pringles did not just came out
without a proper thoughtful and discussion as well. The company saw the
potential from Pringles to expand the brand name of Kellogg worldwide. The
reason behind it is that, both Kellogg and Pringles have already famous with
their own brand name, And with the acquisition, it will make it easier for
Kellogg to expand and grow the business to reach the site of the market place
which the company was not able to reach it before. The loyal customers of
Pringles also could be the reason on the acquisition action which Kellogg has
decided as well. As we acknowledge that Pringles is quite famous and popular in
the snack market industry all over the world.
Another point which made
Kellogg Company decided to buy Pringles is the trend in a modern lifestyle
where the customers sometimes do not have time to eat complete meals, and for
this reason, they would prefer to grasp on potato chips from Pringles to
distract their hunger feeling. The decision of Kellogg Company to buy Pringles
could be considered as a good decision if we see how Kellogg has viewed the
growing in snack market industry and the company has realized that they would
get the profits margin from this acquisition. The reputation of Pringles brand
name is the answer for all the reasonable question of why Kellogg Company has
made a decision to buy Pringles. This is due to that, with acquiring Pringles,
Kellogg Company will get more customers which was belong to the Pringles’
customers in the snack market industry. This will also make it easier for
Kellogg Company to promote and market the other products of the company inside
the market of Pringles to the customers of Pringles as well. In simple words,
Kellogg Company is expecting many benefits which they could get by acquiring
Pringles.
In the other hand, Pringles
also get the benefits from the acquisition as well. With a strong financial
back up from Kellogg Company, Pringles will able to afford for a number of product
innovations of the company and market them in the snack industry market. Plus,
same as Kellogg, Pringles will also able to attract the customers which is
belong to Kellogg to become its customers since Kellogg will also promote and
market Pringles in its market place as well. For this reason, Pringles will
also get the profits margins from the sales, as well as Kellogg will. The
conclusion from this acquisition is obvious, that the acquisition is giving
both Kellogg and Pringles benefits and profits margins to expand and market
their products in the different market place in all over the world. So, this is
definitely clear that the acquisition process which happened in the year of
2012 is considered as a good decision which made by Kellogg Company to buy
Pringles in order to develop their business and expanding its international
brand name. Plus, the acquisition was also indeed give the opportunity for
Pringles to develop its worldwide business as well.
References of Pringles
Johnson, G., Whittington, R. & Scholes, K., 2011. Exploring
Strategy. s.l.:Financial Times Prentice Hall.
Lyons,
T. S., 2012. Social Entrepreneurship: How Businesses Can Transform Society
[3 volumes]: How Businesses Can Transform Society. s.l.:ABC-CLIO.
Perera,
R., 2017. The PESTLE Analysis. s.l.:Nerdynaut.
Roy,
D., 2011. Strategic Foresight and Porter's Five Forces. s.l.:GRIN
Verlag.
Sarsby,
A., 2016. SWOT Analysis. s.l.:Lulu.com.
West,
D. C., Ford, J. & Ibrahim, E., 2015. Strategic Marketing: Creating
Competitive Advantage. s.l.:Oxford University Press.