Report on Communication Problem Between Inter Departments

            The evaluating process which is producing a failure in the communication, then it’s analyzing a communication among the inter-departments which score is at the department’s level. For the entire company, we determined that interdepartmental communication is the major issues. Sometimes different departments have a low agreement of level by the same items.  There are the following factors which could subsidize to the poor communication among the departments;

Geographically departments separated

Work shifts are different

Overloaded with work for employees

        Interdepartmental communication has the important role in a success of the organization where the organization needs to fill the different gaps that the customer expects customer delivery. The failure of communication between the departments happens as the everyone complicated and trusts that which are too busy informally to inform and apprise to the other questions (Shahbaz, 2012).

        In NESA Company, communication is every so often considered as one of the main organizational roles which help any company to remain productive and effective. One thing which is more essential from business communication is interdepartmental communication (Knapp & Daly, 2002). The significance of communication among different departments within NESA Company will appear once there is a misunderstanding. Applying some policies to make the interdepartmental communication getting stronger really useful to support the company in maintaining an effective stream of essential information. Now to improve interdepartmental, it could be benefits for the business, now there are following strategies that are used in the interdepartmental communication to get the employees talking (DeWitt , 2017).

First of all, build a relationship which encourages the employees to get and know about the people who is outside of their departments.

Meet regularly; it means to set the regular meeting where the inter-department share the various projects that also need their help.

Then create the actions items; that is also divided into the employee’s task and also helped the people in the interdepartmental.

Background and discussion of Communication Problem Between Inter Departments

Role and importance of communication in NESA Company

In the business, the role of the communication is the following (Ahmed, 2018);

Increasing the efficiency of employees

Improving the performances of business

Reducing the confusion

Avoiding the miscommunication

Creating a successful work environment

        The importance of business communication is that in business owner must have to focus on the communication where the running operations are on the side of NESA Company. After delivering as well as selling the services along with the products is the huge problem without the excellent communications (Toppr.com, 2017).

Benefits of participation from employees in management & decision-making process of NESA Company

        When employees contribute in a decision-making process as well as in a management of the company, then they gain the personal stakes plus the professional stakes to obtain the success of the company. This process is done to see the wish, along with their efforts that are successes overall. And it is not beneficial for the overall growth of NESA Company and also set the job training for the workers (Kingsford, 2009). The skills sets of the employees increase where the responsibility is also increased. In a decision making using the employees in the process as compared to the outsourcing, that also saves the money, time plus it offers the long term reliable assistance for the company that is known about the corporation. The consulting firms are expensive when the hiring to the employees forms the outside, and it also takes valuable resource plus spends a huge time. The employees are always aware form these process, which offers insightful knowledge of the requirements and understand policies of NESA Company (Anderson, 2019).

Two Types of Internal Communication in a Company

Intradepartmental – The communication within a same department in a company

Interdepartmental – The communication among various departments in a company

Intradepartmental of NESA Company

        As mentioned in the above lines, intra means “Within”, so the intradepartmental communication is that which is occurred within the departments (Gibson, 2002). In NESA Company, where most of the employees have a few conservation outside of their department. Maybe the departments have a communication problem, competitions and even the hostilities with one another. According to the author that established the interdepartmental dimension also leads the distrust for the other department, where the distrust is possibly leading to the conflict (BAReLAy, 1991). The department that is more heterogeneous is the poorer of the intradepartmental relations along with the greater conflict of the interdepartmental (Chisholm, 2017).

Interdepartmental management & decision-making process of NESA Company

        For the successful business, NESA Company needs to maintain as well as implement effective interdepartmental communication. Due to the lack of internal coherence, along with proper communication, is a major problem where most of the organization fails today (Juneja, 2018). The interdepartmental communication always breakdown that could also have the service impact of the efficiency for the company, plus it increases the level of stress between the employees and ultimately has poor performances of the result. The aim of the interdepartmental communication in NESA Company is that connecting the people in an organization is gives better results for the organizational (Gondal & et al, 2012).

The benefits of maintaining interdepartmental communication in a company

Create trust and team spirit among employees

        The greatest benefits for the interdepartmental communication in NESA Company is that, to create a trust and a team spirit between the employees, then it creates the environment that has the morale to increase the productivity to seem the upswing along with the work products which is exceptional in quality (Liao, 2017).

Increase the efficiency of communication between employees

        Communication among the employees plays a major role to increase efficiency. The employees need to interact with each other, which have more often to break the feel and ice comfortable at a workplace. The communication facilities that are a free flow of information between the employees plus it also reduces the confusion and misunderstanding.

Prevent conflict among employees in different departments

        Managing the conflict in the various departments, in a workplace is includes great communication along with the promoting collaborations. When the two different groups, and between the employees to complete the goals, then the conflicts are inevitable.

Build a better customer service which based employee's performance

        Based on the employee's performance first build the customer services , it did not matter how your product and one thing is also like that what should customers are mostly like to remember that about the interaction of company (YILDIRIM, 2014).

Bigger chances for professional development for each employee

        Each employee of the company is valuable for the next, that is also offering the own set of skills, with the personality and the insights. The team members with the employees could work both that is individually and together to get their common goals.

The Reasons which Caused the Interdepartmental Communication Breaks Down

    The pressures of daily works – Numbers of companies set up for individual and team KPIs to perform in daily business activities

In some workplace, including in NESA Company, the stress is normal, where the stress is interfered by productivity along with the performance which impacts on the emotional along with the physical health, which also effects on the relationship

The individual conflict which might appear such as environment or politics that able to influence individual behavior

        The individual conflict could arise if one of the department requires information from the other department in order to do a job, but the second department does not give an answer to the first department. The different disagreement of the interdepartmental may be triggered with the nonresponsive attitude which is also could individual conflict

Lack of a proven structure of communication within NESA Company

        The biggest difficulty is a lack of communication means some of an employees in a company could not easily explain the structure of the lack of communication. Whereas statement is a core part of a human experience (Weckert & Lucas, 2013).

Lack of practices and policies of NESA Company to encourage interdepartmental communication

        To encourage interdepartmental communication, there is a lack of policy and practice of communication, which also caused a breakdown in interdepartmental communication. Whereas NESA company should have to focus on the policy and practice, which has the benefits, to understand the employees and also has the constraints of the jobs without using the error and trail approach. Practice and policy also enable the workplace to understand the responsibilities (Clampitt & et al, 2000). Human nature – People usually have a good relationship with others who have the same interest and preferences

The effects of poor interdepartmental communication in NESA Company

Effects on employees performance

    The poor interdepartmental communication also effect on the employee's performances, which has the following failures;

It decreased the cross-collaboration

Lower Morale

Reduced productivity/Efficiency

Suppressed innovation

Increased the employees grumbling

Effects on job motivation along with its satisfaction

        The poor interdepartmental communication could also lead the lack of the team consistency; indistinct messaging missed of resources and time. It also effects the job motivation along with is satisfaction where the employees cannot work easily.

Effects on the job dedication of the employees

        Poor interdepartmental communication also effects on the employee's job dedication, because the poor communication is the inefficient processes , and also the departmental squabbling which is unnecessary for the red tape and the issue could also build them to spill over the customer experiences (Mautino & et al, 2013).

Effects on the productivity and effectiveness of NESA Company itself

        The good communication plays the major role to increase productivity because it directly effects on the behaviors of the different staff that the method they perform. The poor interdepartmental communication could also effect on the productivity of work because of the staff may not receive the accurate information to finish there a complete task that is assigned to them.

Problem statement of NESA Company

        The major problem that is focused in this research study is related to communication gap and its relevant problem that are occurs among the staff of one department of an organization. There are the serval issues related to the communication between the department that’s has become the major issues for the performance of the organization. The Communication Problem Between Inter Departments becomes the major problems in these days due to the rapid growth of technology, meanwhile it can be said that the rapid growth of technology is the one most important and convenient ways to solve such kind of problem among the inter department. Research objectives of NESA Company

        The major objective of this research study is to overcome the problem statement that is related to the communication problem among the inter Departments. There are several other sub objectives that’s are included in this research study as its essential parts. These objectives are;

To identify the major problem related to communication among the Inter Departments.

To enhance the productivity of the organization (NESA) by solving the communication problems among the Inter Departments.

To offers the accurate solution to the organization (NESA) for fixing their problems.

To establishing the various strategies, the can be the best solution for (NESA) to enhance the performance of their employees.

To access the effects of communication problem in NESA Company.

To find out the reason of the communication problem among the inter department of the NESA Company.

Research questions of NESA Company

    There are serval research questions that are developed to attain the objective of the research study as well as for solving the problems that are discussed in this research study for the organization. There are serval sub questions;

What is the major problem related to communication among the Inter Departments?

How the productivity of the organization (NESA) can enhance by solving the communication problems among the Inter Departments?

What are the accurate solution to the organization (NESA) for fixing their problems?

How the various strategies can be established that can be the best solution for (NESA) to enhance the performance of their employees?

What is the effects of communication problem on NESA Company?

What is the major reason of the communication problem among the inter department of the NESA Company?

Theoretical contrasts of NESA Company

        This reach is not mostly similar to the existing research study but it is the one of the part of contribution in the existing knowledge and study. This research study is different from researches due to its wide concepts that are used for solving the communication problem of inter departments. It is accurately different from other studies because it is conducted by using the data of one organization NESA Company.

Applied aspects of NESA Company

        The research study can be applied in the organization for enhancing the productivity of the organization particularly for the NESA Company. This study is conducted to measuring the reason of the communication problem among the inter department of the NESA Company. It can have applied in this company in effective manners for enhancing the performance of the organization. This study will be sued by the company according to the aspects of enhancing the productivity, performance and revenue of NESA Company.

Study limitation of NESA Company

        The research study is focusing on the empirical identifications of business intelligence’s post-adoption impacts. There are impacts of business intelligence and its adoption in the Ghanaian banks for enhancing the performance of the organization. The quantitative research approach is used in this study by using the primary source of data.

Scope of the study of NESA Company

        The scope of this research will be significant in addition to the literature, and it will provide sufficient knowledge about how the firm’s characteristics are engaged in the communication practices for enhancement. Moreover, this research will contribute to understanding the barriers faced by the firm’s while enhancing productivity of the origination and how motivating factors can outweigh those barriers. This study is significant for the policy makers of the NESA Company related to the enhancement of the practices to solve out the communication problem. The importance of the innovative environmental damage also discussed in this study which is associated with the development and research procedures. Environmental damage is discussed vastly for this research because sustainability is played a key role in the firm’s characteristics for enhancing the performance of the employee in the organization. The valid, accurate and accessible data can be stored by using technology in the firm. The conflicts of contract and other documentation can be reduced by using the latest technology in the firm.

Synthesis of Literature review of NESA Company

        There are the serval studies that are conducted on the particular topic to resolve communication problem of inter departments of the NESA. These all studies discusses about performances of the employees in organization due to the communication gap. The communication problems effects on the performance of the employees in the NESA Company. If this communication will be exist in the departments of the organization than it be the more problematic for the organization culture because the employees cannot understand the views of each other and then they cannot perform in effective manners.

Concepts and Variables	Definitions	Source I	Source II
Communication Gap	Communication is referred as the one of the most important organizational functions that is used by company to stay productive and efficient. Gap is occurred when the employees of the organization cannot understand the problems of each other with in the organization.	(Jacobs, 2016)	(Jing, 2014)
Communication Problem	It is the one of the major problems which are occurring in the departments of the organization and due to this employees can perform in effective manners. Communication gap is the one of the communication problem.	(Zhang, 2013)	(Weckert & Lucas, 2013).
Employs performance	The performances of the employees depends on their productivity and it’s also effects by the communication problems in the interdepartments of an organization	(YILDIRIM, 2014).	(Gondal & et al, 2012)
Productivity of organization	It is referred as the capacity of an organization for producing the required results along with less resources as; personnel, energy, time and material.	(Anderson, 2019).	(Gibson, 2002).
Job motivation	It’s one of the set of the energetic forces that force to the person to perform in effective manners and encourage individuals to work in good manners.	(Mautino & et al, 2013)	(YILDIRIM, 2014).

Methodology on NESA Company

        The research study is conducted by using the Qualitative research methods. Qualitative research method is leads towards the understanding of the basic reasons and opinions which is used for the help of developing the new and innovative ideas in the research and for quantifying the attitudes, behaviors and opinions. Observations and Interviews are used for collecting the data in qualitative research method and then the results can be suitably compared, summarized and generalized. This method is used for explaining, describing, understanding, and exploring the phenomenon of the research (Greener, 2008).

        The qualitative research design is the type of the research design that is selected due to low resources and less time. This research study is aimed as for measuring the communication problems in the inter departments of the NESA Company. The secondary source of the data is used in the research study. The secondary data is that which was collected from the preexisting resources to evaluate the communication problems in this company. For extracting the required information from NESA the qualitative research method has been employed in this study. For analyzing the communication problem in the inter departments of the NESA the extensive use of informal interviews has been made by the researchers along with serval other resources that are sued by the employs of organization. The reports of the NESA is also used as the secondary data in this organization.

Recommendations to strengthen the interdepartmental communication along with collaboration in NESA Company

        Now there is the following recommendation that is the strength of interdepartmental communication, which is also collaborating in NESA Company .Then, first of all, identify the cause and the information required by other departments, then decide proper workflows (Scotter & et al, 2000). Then also motivate each department to share information between one another generally. The other recommendation about the strength of interdepartmental communication, make easily accessible documents for essential information so that other departments will be easier to understand. The last recommendation about the strength of interdepartmental communication Schedule for regular meetings and discussions between different departments.

Conclusion on NESA Company

        The conclusion from this business project is that NESA Company needs to realize the importance of maintaining the interdepartmental communications among its employees. The reason is due to by doing this; NESA Company will able to prevent the effects of poor interdepartmental communication and get the benefits from it. For this reason, NESA Company really has to identify all the reasons that cause poor interdepartmental communication to appear within its employees. This is quite essential since the communication and participation will influence the performance of NESA Company as well.