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Review of Uber’s Current Digital Media Strategy and Practice

Category: Marketing Paper Type: Dissertation & Thesis Writing Reference: APA Words: 2848

Table of Content


Introduction of Review of Uber’s Current Digital Media Strategy and Practice

Nowadays it is common that business of all ranges. Managing and developing a beneficial online company and reputation may be competitive. Marketing of Uber supply overall services online marketing for customer requirement to develop the online business, also customer looking for improvement, maintain and increasing their communication of online. From the design of web and online contented operations SEO, Uber has a specialized skill of gain and improve experience for the business (Management Association & Information Resources, 2018). Uber is increasing speedily and pressurized players development by representing new business models that built minimum cost, new achievements of the framework and new level (Laurell and Sandstrom, 2016). The paper targeted to analysis the Uber practice and strategy of media.

Uber Customer Persona

Uber has to pass through difficulties all over the world companies as east south Asian’s grab and India Ola. Minimum one’s time in a month, 8 percent of adults use Uber in the US. This age group built up nearly two-thirds of Uber’s US based on user, with only a between the 55-64 group in the minority. The user of Uber are greatest in urban – outside the urban lives outside urban is 6% or area of suburban. Hence less imagine is that one by forth part of users come from the top of the income, it is clear that its request goes over the simple saving of financial (McGrath, 2017). Following are the six personas of Uber that reflects a pretty good sense of Uber’s target personas:

Digital Media Strategy and Practice

The creative team and strategic of Uber work with the customer to development and maintenances of websites, efficiency to improve search engine, advertising and develop for social media, online and blogs magazines, electronic newsletters publishing, running website events and contact with clients with the help of email marketing.

Uber suggested an overall service because they have all full skill professional at one place. From planning and strategy of graphic design, content writing and development of web, the team of Uber can protect all type of condition marketing of online. Uber has been great knowledge about the service commonly not in knowledge, and it is required the service was generally unknown and that it needed some variety of encouragement to get a start by people.

 Here they introduce their first promotion proposing new passengers twenty dollars off their drive. They as well as ran a suggesting program, where a passenger receives twenty dollars when suggesting Uber to new passengers. This is how the product is represented and properly targeted can beneficial for the company to build efficient campaigns of marketing that can help the company to develop effective marketing campaigns that their market should remain engaged (Uber Marketing, 2018).

Effective Marketing is an additional part of Uber’s digital strategy. For a company that is great for the driver, all over the world, it is only right to encourage with the help of key opinion’s help of a leader. Few years before, about a year ago, to reach the millions of drivers Uber has made double down in effective marketing. They cooperate with 13 consultants, all of which were millenarian age of working. They started a campaign with a developing target of Uber as a good service of transportation several scopes (Ong, 2018). Following are recent digital marketing practices and strategies.

Email Marketing of Review of Uber’s Current Digital Media Strategy and Practice

 Email marketing is the main process of communication for Uber. Email marketing is excellently used by Uber. Uber has facilitated their customer with two efforts to notify the customers. Bring a multiple proposal. Email is the other one that offers data concerning all and any oppositions of services. There is one simple that prompt the advantages and bring a great proposal.

Social Media Optimization of Review of Uber’s Current Digital Media Strategy and Practice

Now a day’s social media have become the backbone for the businessman. It depends on the customer and marketing concern; social media have become very beneficial for multiple brands, which have increased their shares in the market, by increasing their followers and fans numbers and hit a strong way connected with them. For most of the people it a source of the main part of their business planning. A company needs to search out a large number of the client at a single platform, they just try social media. That’s why big brand has made a change of smart social media strategies in their business development. With the help of their social media accounts they make their strong communications and reach to their targets. Customer involvement have become much important for an efficient business and few of tools are efficient in involving clients as the social media (Ong, 2018).

By using several types of social media platforms, Uber has a significant impact in this field.  We already know this how good it is expanding the networking results to maximum satisfaction and profits for both clients and suppliers. If these stunts of networking authorized profit in the actual scenario for any brand or company, then it’s Uber.

To make the network it uses the app. Uber has been able to reach best to equal. It is active on Instagram, Facebook, and Twitter. On facebook 3 million peoples liked and on Instagram around 143,000 followers, On LinkedIn 348,000 and on twitter 438,000likes of Uber. Now it’s much easier done by Uber that millions of users to sign up just with a one tap and request a ride through messenger.  Uber also provide the facility of notifying the latest services and offers with the help of these networking website.(Uber Marketing, 2018).

Facebook of Review of Uber’s Current Digital Media Strategy and Practice

Facebook is the first stop of Uber, having more than eight million followers. Facebook account of Uber is more of an advertising account to notify the client about recent promotion and deals.  Quiet, it provides a strong connection and points out brand satisfaction. For the big brands, facebook is the biggest platform. The other important thing done by Uber via facebook account is to point out the complaints of the customer. With the help of facebook account, Uber provides, the discounts, ride management to a huge number of followers.

Twitter of Review of Uber’s Current Digital Media Strategy and Practice      

In the formula of its connection with a customer at Facebook Uber has not stopped. With Twitter, its connection with the customer has grown deeper. On twitter, the followers of Uber have 698K followers. About Twitter, there are really a few great things (McGrath, 2017). Facebook exposure is less than in certain areas as compared to Twitter. Moreover, as we talk about the posting pictures and videos, it looks more attractive to Twitter than Facebook. As everyone knows that Twitter news is very realistic (Laurell & Sandstrom, 2016).

New deals are informed through the pictures and videos also the discount of Uber show in the social media. Even From the account to watch the right videos are easier. Twitter is an excellent platform for marketers who are making an effort to increase the impact of brands. More than 14K Uber has made tweets. The networking effect is work on the uber’s favor, tweeting and getting retweeted (Management Association & Information Resources, 2018).

Instagram of Review of Uber’s Current Digital Media Strategy and Practice

For the marketers, the Instagram account is also a must to expand their reach.  On Instagram, 433K followers have Uber’s beautiful showcase. Sometimes in pictures stories are better told. According to the 21st century, Uber is one of the greatest stories on Instagram. By showcasing themselves beautifully because of Instagram thousands of brands expand their influence as well as also get closer to the customers (Management Association & Information Resources, 2018). Through social media Uber generates a sizable part of the complete impact.  Four hundred seventy-seven images are shared by Uber in its Instagram account with its followers.

YouTube of Review of Uber’s Current Digital Media Strategy and Practice

When it comes to marketing as well as the connection of the customer with company is deepening. YouTube has its own benefits as it is the biggest video sharing website. There is also an appreciable number of followers of Uber on YouTube. On YouTube the brand have more than 88,500 followers, as 2017 begins. Till date it has posted 989 videos and more than 40 million views have gathered. The significant part of its strategy on social media is YouTube and it helped in its market brands along with the customer better attraction. It posts new videos time to time that serve for both purpose of customer commitment as well as advertising.

The other channels like Pinterest, Uber has also utilized to broaden its base of followers, apart from these channels. From the main field on away much of the fight is going and has seen in the 21st century. Marketer’s Social media is an effective platform for every brand from where the brand marketing, as well as branding related problems, are solved. It can also be said as the Uber known how to use the networking power offline as well as online.  To maximize its influence on both points, it is using these sites. Through social media, the deals and discounts are viewed by millions at once.

Integrated online strategy of Review of Uber’s Current Digital Media Strategy and Practice

An integrated strategy is one of the most effective approaches to online marketing knows Uber Marketing. All marketing channels are using for communicating the particular message of the specific brand. Online marketing is the hub of the company’s efforts. Uber Marketing leverages including webinars, email marketing, SEO as well as social media are a variety of tactics to the company’s website for the direct traffic.

Word-of-Mouth Marketing of Review of Uber’s Current Digital Media Strategy and Practice

As the marketing of organization are digital in Grain single, that provides facilities or services to the 500 companies of Fortune or small organizations, as it creates the organization's list that has some faith in the marketing campaigns for the best digital. On the fourth Uber came, mainly for the experts in the marketing of word of mouth.

Around the 84% of the clients makes the necessary decisions of purchasing that is based on the acquaintances or friends’ recommendations, as it is very powerful for the campaigns of Uber, as it is said by the co-founder of single grains, Eric Siu.  “As there are incentives for the riders as they react as an advocate of the business via giving the codes of referrals towards the friends for the interchange of rides free.”  “Uber spread like wildfire, among the facilities that save the time of people through making their powerful referral system, cost-effective or transportation easier (Management Association & Information Resources, 2018).

Marketing by Word of mouth could benefit the businesses incredible which are to promote to expand clientele or reputation. While the Uber uses the tech community of San Francisco to share about the services or drivers networks, with the constitute quality of services the firm can be spread by the praise of family or friends (Johansson, 2018).


Creative Social Marketing

As the services of Uber is for everybody, use it most by the specifically millennials, the young generation. As the Uber know that millennials are the biggest social media demographic, as its marketing strategy is highly creative. In the instance, as National Cat Day used by Uber by its social following it gains some leverages. With the local animal shelters or Partnering with Cheeseburger, it launches the campaign that is based on social by which client can be request a kitten for petting 15 minutes. As for the fee of 15 minutes of $30, the drivers pick the kitten by the local animal shelter or delivered them to the payees or owner.

As it also compensates the drivers for her his period, as the money donated towards the shelters due to this it is very successful campaigns.  As it also rises for the shelters of animals $17,000 by the spreading the phrase “Uber is a caring corporation, fun or innovative as it values supports. As it is the campaign that is buzzworthy or the whole setup is by the Uber for the more clients or followers. But the types of marketing, as that is not astonishing which the Uber done well in the shorter period. The business due to the strong understanding with the clients that are target, can deliver similarly powerful results or with a focus on quality services. (Johansson, 2018).

Social Media Audit of Review of Uber’s Current Digital Media Strategy and Practice

Type of Social Network

Hyperlink

Number of followers

Weekly activity

Rate of engagement

Facebook

www.facebook.com/uber

15, 137, 792

5 posts on weekly basis

22 % users are engaged

Twitter

www.twitter.com/uber

833, 000

13 posts on weekly basis

16 % users are engaged

LinkedIn

www.linkedin.com/uber

668, 778

2 posts on weekly basis

3 % users are engaged

Instagram

www.instagram.com/uber

604, 000

2 posts on weekly basis

20 % users are engaged

 

Type of Social Network

Volume (specified visits)

% of the overall traffic

Conversion Rate

Facebook

8, 500

40 percent

4.10 percent

Twitter

3, 525

9 percent

2 percent

LinkedIn

985

7.60 percent

1. 20 percent

Instagram

2, 400

8. 50 Percent

0.94 percent

 

Name of the competitor

Social media profile

Weakness

Strength

Curb

www.facebook.com/gocurb/

The uber services are provided for all the users, and there is no weakness for the services in the cities and even in other regions. Some factors are considered for the development of base services by uber.

There is a number of popular alternatives for the Uber users that depend on the promotions and cheaper fares for the enhancement of services in the traffic.

Lyft

www.facebook.com/lyft/

Distribution based on age

Distribution by gender

Social network  (Primary)

Social Network  (Secondary)

Primary need

Secondary need

16 – 24

(37 %)

 

48 % of users were female

52 % of users were males

 

58% Facebook

6% LinkedIn

21% Instagram

21%

Twitter

 

 

30 % Facebook

5 % LinkedIn

45% Instagram

20%

Twitter

Smartphone facility is also provided to the driver to reach the destination through the most convenient way, and the facility enhances the satisfactory level of users.

All the process depends on the type of company and the services. Uber provides safe and secure services for customers.

(25-34)

(28 %)

35-44

(17 %)

45 – 54

(12 %)

55 – 64

(6 %)

Conclusion on Review of Uber’s Current Digital Media Strategy and Practice

In this outer layer, due to its strategies, Uber’s digital marketing is just about digital marketing similar to its generations. As it is different as they are aware of the impact of how to make, as it collects them away from each other the time out. As its main channel is Instagram, YouTube or Facebook in social media, as it provides them to reach their enough clients. As the social sites are the main channel that helps the Uber to gain maximum turn over or fans or turn them in a hurry for the clients paying.

As the total discounts, giveaways or offers that push by the campaigns of social sites as the social sites are the mainly important means of communication for the Uber towards the market out to the other cities where it is still to move. As due to the likes on Facebook around the 21M, as it appears to suck as not everyone is going towards the Uber top. During the years, the organization launches the dissimilar strategies of digital marketing that targets the numbers of clients.

Due to the best real strategies all through the wonderful video sharing promotions by the channels of YouTube towards the pages of Facebook. Single specialized services are offered by many agencies, due to its multi-skilled team of marketing collaborates, so that it makes combined promotions. Uber controls the offline or online networks so that they can extent their company towards the audience widely. Due to the approach holistic, it helps the nurture or capture campaign that is going to lead at each part of the cycle for sales.


References

Johansson, A. (2018). Three digital marketing lessons to learn from Uber. Retrieved from https://www.geektime.com/2017/03/25/3-digital-marketing-lessons-to-learn-from-uber/

Laurell, C., & Sandstrom, C. (2016). ANALYSING UBER IN SOCIAL MEDIA —DISRUPTIVE TECHNOLOGY OR INSTITUTIONAL DISRUPTION? International Journal of Innovation Management, Vol. 20, No. 5, 1-19.

Management Association & Information Resources. (2018). Digital Marketing and Consumer Engagement: Concepts, Methodologies, Tools, and Applications: Concepts, Methodologies, Tools, and Applications. IGI Global.

McGrath, F. (2017, August 16). The Demographics of Uber’s US Users. Retrieved from https://blog.globalwebindex.com/chart-of-the-day/uber-demographics/

Ong, I. (2018, September 21). UBER Rebrand and Digital Marketing Strategy | 2019. Retrieved from https://alphaconcepts.co/blog/uber-rebrand-and-digital-marketing-strategy/

Uber Marketing. (2018). Online Marketing. Retrieved from http://www.ubermarketing.com.au/services/marketing-services/online-marketing/

 

 

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