This
kind of the agreement is usually used for the service level agreement and it’s
represented as (“SLA” or “agreement”) in common words. This agreement is
developed among the customer and company to offering the services related to
the IT that are required for sustain and support the service or products.
This
agreement will be remaining valid until it will not revise by the both party
according to their mutual understanding as well as mutually endorsed
stakeholders.
In
this agreement all parameters of services are outlined such as these all parameters
are understood by the primary stake holders mutually. The current procedure and
process can be superseding by this agreement until the explicitly stated
herein.