Objective and Aim of SLA of Agreement for Customer by Tampa Bay Office Furniture Inc.

            SLA objective is to make sure the appropriate commitment and element are to deliver reliable services at right place and delivery from the customer(s) by the services providers.

Attainment of mutual agreement among the customer and service provider to providing the IT services by Tampa Bay Office is the key purpose of SLA agreement.

There are several other objectives to develop this SLA these are;

To match the actual service support & delivery with the perceived and expected provision of services.

To offer clear reference for accountability, service ownership and responsibilities and roles.

For the customer to present measureable, clear and concise descriptions of the services in effective manners.