Society,
government, and business are associated with each other in such a way that they
appear as an interdependent system which affects and is affected by culture,
politics, and economics. The work that we are doing also influences how we
exist. It will influence the exact amount of money we spend and how we manage
our time. Consequently, our lifestyle is influenced by it. Our community or
culture affects professional and personal, interests, perceptions, and values
while our priorities of work might influence our perceptions of some specific
government policies. In a converse manner, government regulations and policies
influence our organizational success, life quality, and living standard (Brookfield).
Society,
government, and business are a part of a very large entity, and it encompasses
individuals, but their existence relies on their interaction. Hence, it can be said
that we all are interdependent. And when we start to see society, government,
and business as an interrelated system, we see both the trees and the forest. A
system is a body which is composed of interconnected parts which are dependent
mutually. Businesses are influenced by governmental, social, and economic
interactions. There are both secondary and primary involvement and hence,
secondary and primary stakeholder groups or individuals possessing an interest
in the performance of an organisation. Collective and individual power is held
by stakeholders who can hinder or benefit an organisation, and their actions
might influence the organisation or business, and perhaps even society and
government.
It
is simple to think of important Canadian events which demonstrate the
interdependence of society, government, and business. Its fisheries are critical
examples of the interconnection of business and society. Subtle
interconnections are often overlooked, but they still exist. Business is
influencing society and society is influencing the business. These effects can
be both weak and powerful. For instance, the decision of a person about
avoiding a specific product might not influence the share value of a business,
but shifts in the preferences of customers can mean the elimination of bean-bag
chairs and yoyos (Gregorio D'Agostino).
Successful
organisations seem to pay very close attention to consumer interests and
societal trends, and they also invest a lot of money to convince whole markets
that their T-shirts or jeans are the right sit for individuals of a specific
demographic. Other than tracking consumer trends and fashion trends, effective
organisations heed some certain stakeholder concerns concerning problems like
community contribution, labour rights, and environmental performance. The
interaction and communication among stakeholders are what develops the system.
If systems thinking is applied, patterns of interrelationship might be observed,
and this might help a person in making more effective decisions both in society
and business. As community members, shareholders, employees, consumers, and
individuals, we might feel powerless from a specific responsibility because we
don’t think that a difference can be made by our actions. But it is not the
truth because stakeholders are capable of harnessing collective and individual
power by aligning with or by voting an activist group, consumer coalitions, and
advocacy groups etc (Turku).
Overall,
it can be said that businesses and societies are interconnected because any
large decision they take has an immediate effect on each other. For instance,
if a business increases the prices of its products, then customers will be
influenced as they will have to pay more. In turn, society is affected by it
because people make societies.
1. Challenges of Dealing with Conflicts and
Confluence
A large number of social and public issues are faced by
organizations. Normally, they are concerned with conflicting interests. For
instance, SARS or severe acute respiratory syndrome in 2003 with its effects on
the Canadian economy, government, and businesses should be considered. The
management of this issue was subjective of media and public scrutiny. Another
example of such attention and conflict was followed by the death of Robert Dziekanski
who was seemingly tasered by the officers of RCMP at the VIA or Vancouver
International Airport in the early hours of 15th October 2017. Throughout
the country and the world, Canadian Immigration and Customs officials along
with the police force had to face not only public outcries but also media
coverage and analysis. Using a camera of a cellphone, a bystander was capable
of using the internet for sharing the video of the scene.
With innovations and advancements in technology, greater
access has been prompted to information, and the pace of change has been
accelerated. Due to it, leaders are facing various challenges in managing the
expectations and interests of stakeholders. In international society, the growing
complexities within organisations add another element or dimension which
involves the potential for additional networks or layers of secondary and
primary stakeholders. If their requirements are not fulfilled, actions might be
taken by stakeholders, and government and business will be pressurised to make
different changes concerning their environmental, economic, and social issues.
It can be said that managing the gap between stakeholder or
customer expectations and the original performance is one of the most important
challenges which are being faced by the organisations. Large firms might have
some officers of public affairs, governmental relations, shareholder relations,
consumer affairs, employee communications, and relations with trade associations,
groups of public interests, and economic issues. The gap is strategically
managed by them between the expectations of the stakeholders and the
performance of the organisation. To control the media, some controls are
exerted by governments on media promotions and advertising. For instance, there
are some significant limitations on tobacco sponsorship and advertising in
Canada. This intervention is capable of addressing socially or ethically
responsible for media advertising and promotions (Dietz.).
Organisations
are unable to manage stakeholder expectations and requirements in some
situations because results don’t match the requirements. For instance, if
customers need high-quality products at a cheap cost which they need, organisations
will either have to lower the quality or increase the price. They cannot just
develop the products which are fitting the stakeholder requirements because if
they do, they will experience a loss in profits. Sometimes, organisations are
not the ones to blame because it is not possible for them to meet the
requirement which stakeholders have. And the other times, organisations are
responsible because they are not truthful to their customers. For instance, if
a firm announces that it will be launching a new version of the product at a
cheaper cost, and doesn’t, then it will negatively affect the perceptions of
customers. This example occurs when expectations of customers and stakeholders
are ignored.