The interconnected network of Sydney Trains is maintaining a state of complex operations that keep the customers satisfied with the services, take one million people to their destination in time and keep them happy with the level of services that they receive. It is a difficult challenge to face and finds an innovative solution under the implementation of technology and facilitation of improved solutions (Atsb. gov. au). The re-vision of Sydney train operations is to have a focus on the customers and services provided to them. The transport head in charge is focusing on the congestion alleviation system, responsive passenger information system and alleviation system of the rail network. The development program is interlinked with the passenger actions and needs of the passengers. The provision of services is related to the process based on shifting of passenger needs (Hensher, Ellison and Mulley).

        One of the major issues faced by the Sydney train network is Town Hall Station. The central station is providing services to the customers under constrained limitations. The central station for the commuter is working in the Sydney CBD. The constrained limitations are imposed on the demands of customers and the physical design system. The physical fit is provided to the travelers that work in the same platform. The management system is concerning passenger comfort and the customer demand interact with the prevention methods of construction (Youssef and McKinnon).    

        Sydney trains are currently engaged with the process of development and implementation of new systems and to solve the congestion issues that utilize main and innovative technologies. The process of constructing new paths is highly frequent in the major stations. The other facilitations are highly linked with customer comfort and create an additional network with the worth of $ 50 – 60 million. Customer services aim to identify workplace seamlessness and to develop the technology system that communicates the information system. Based on the analysis, it can be concluded that the implementation of technology and network system can reduce the unnecessary congestion and it can improve customer comfort in trains. The use of visual indication has a significant influence on the behavior of customers and positions of platforms. The installation of indicators is also inducing negative impact on the customer experience and demonstrate the effect on movements of passengers in the platforms (Hensher, Ellison and Mulley).

References of Challenges faced by Sydney trains

Atsb. gov. au. Derailment of Sydney trains passenger train . 15 01 2014. <https://www.atsb.gov.au/media/5767978/RO2014001%20FINAL.pdf>.

Hensher, David A., Richard Ellison and Corinne Mulley. ASSESSING THE WIDER ECONOMY AND SOCIAL IMPACTS OF HIGH SPEED RAIL IN AUSTRALIA. 04 06 2012. <https://ara.net.au/sites/default/files/Assessing-Wider-Economy-Social-Impacts-High-Speed-Rail-Australia-FINAL-Jun2012.pdf>.

Transport. nsw. gov. au. About Sydney Trains. 2019. <https://www.transport.nsw.gov.au/sydneytrains/about-sydney-trains>.

—. About Sydney Trains. 2019. <https://www.transport.nsw.gov.au/sydneytrains/about-sydney-trains>.

Uts. edu. au. The Innovative Future of Sydney Trains Customer Service. 14 11 2017. <https://www.uts.edu.au/research-and-teaching/our-research/institute-sustainable-futures/news/innovative-future-sydney>.

Youssef, Nadine and Jonathon McKinnon. Sydney Trains Electricity Distribution Network Management Plan . 05 06 2019. <https://railsafe.org.au/__data/assets/pdf_file/0008/39653/SP-D-79035-Sydney-Trains-Electricity-Distribution-Network-Management-Plan.pdf>.