The research considers the impact of human behavior on the services and culture of the IT organization. The impact of organizational culture is on the promotion, motivation, learning process, and communication of human beings. The use of IT in the organization will improve the values, solution of conflicts, and decision-making process. In the Sydney train, the employee and service providers produce an individual culture that act according to the interest of customers. the objective of introducing internet services to the customers is to improve the services and to improve the connection between customers and the service providers (Hensher, Ellison and Mulley). The collectivist culture is dominating in the groups of workers in the company. The employees act according to the job requirements and facilities provided to them. Implementation of IT services in the Sydney trains is considering the most advanced and primitive strategy. The services consider particular business management solutions with a variety of built-in capabilities. The process also considers financial management, risk management, matter management, and business development in the Sydney trains. The IT system will resolve unpredictable challenges (Core. ac. uk).

Skills frameworks and awareness of Management of internet in Sydney trains

The days of notice boards are gone, and organizations are using innovative information technology to deal with the services and customers. The awareness programs are required to highlight the services and facilities provided by Sydney trains for their customers. The best strategy to improve the awareness is by using social media as a standard service and spread information for the customers those seeking the ideas and information provided by the company for the customers. The social media policies can be used to engage the employees with the organization and then provide feedback through online services (Transport. nsw. gov. au).

The customers can go through online service and jump to the feedback by using online services. The IT service management is related to the policies and strategies that provide a productive workforce and customers can use the workflow automation process that is consistent with the service delivery controls. The use of these strategies can improve customer experience and empower the company. There are two main types of service management processes and social media strategies including the desire for self-service and single system that use the record of services. The heart of modern service management is a single system of records (SSR) and it can be used to provide the main authoritative source of information (Hensher, Ellison and Mulley). The central station of Sydney trains works as the heartbeat of an organization. the social media provide ultimate self-service tool and services are encouraging the use of IT management in the company. The ultimate system is self-service tool provided by Sydney Trains that encourage campaigns and service. The possible strategies of communication are direct communication, feedback mechanism, mobile connectivity, and amplification of messages for the customers. The direct communication allows the employee to respond, provide further communication, and to comment on the services provided to them. This process considers important activities of the Sydney trains. The feedback mechanism captures the feedback of customers and then analyze the trends and required actions to improve the services. The internal social channels also measure the strategies and policies of Sydney trains (Hensher, Ellison and Mulley). Through the mobile connectivity, it is better to keep the customers in touch with the services even restrict the access. The amplification of messages is related to the contribution, share and like the specific communities. The modern service management of social media is improving customer experience. The interaction of customers with the tracking process provides enough record about the services and improve customer lifecycle (Transport. nsw. gov. au).

The process executes communication improvements, campaigns, and marketing. The services capture valuable feedback of customers and utilize them to integrate through the digital workflows. The direct and automatic process is implemented in Sydney trains to improve customer services (Youssef and McKinnon). The use of a social media campaign for the services as well as the use of internet management system provides a modern front-facing service. The customer-facing aspects ensure well-defined control processes. The service management is the modernizing the process of the workplace and it is based on simple examples of internal and external case studies. The practical insight is provided for the service management and development of Sydney train IT management systems. Sydney trains are managing and maintaining various services through signaling cables and fiber communication cables. The services involve information related to the location and proposed services (Servicemanagementspecialists. com).

References of Impact of human behavior on IT organizational culture and Management of internet in Sydney trains

Atsb. gov. au. Derailment of Sydney trains passenger train . 15 01 2014. <https://www.atsb.gov.au/media/5767978/RO2014001%20FINAL.pdf>.

Core. ac. uk. ORGANIZATIONAL CULTURE & EMPLOYEE BEHAVIOR. 2015. <https://core.ac.uk/download/pdf/38122623.pdf>.

Hensher, David A., Richard Ellison and Corinne Mulley. ASSESSING THE WIDER ECONOMY AND SOCIAL IMPACTS OF HIGH SPEED RAIL IN AUSTRALIA. 04 06 2012. <https://ara.net.au/sites/default/files/Assessing-Wider-Economy-Social-Impacts-High-Speed-Rail-Australia-FINAL-Jun2012.pdf>.

Servicemanagementspecialists. com. Social Media & Service Management - How they compliment each other to rock the modern workplace... 2019. <https://www.servicemanagementspecialists.com/single-post/Social-Media-Service-Management---How-do-they-complement-each-other-to-rock-the-modern-workplace>.

Transport. nsw. gov. au. About Sydney Trains. 2019. <https://www.transport.nsw.gov.au/sydneytrains/about-sydney-trains>.

—. About Sydney Trains. 2019. <https://www.transport.nsw.gov.au/sydneytrains/about-sydney-trains>.

Uts. edu. au. The Innovative Future of Sydney Trains Customer Service. 14 11 2017. <https://www.uts.edu.au/research-and-teaching/our-research/institute-sustainable-futures/news/innovative-future-sydney>.

Youssef, Nadine and Jonathon McKinnon. Sydney Trains Electricity Distribution Network Management Plan . 05 06 2019. <https://railsafe.org.au/__data/assets/pdf_file/0008/39653/SP-D-79035-Sydney-Trains-Electricity-Distribution-Network-Management-Plan.pdf>.