The service lifecycles are the proper type of approach for the management of IT service and induce emphasis on the importance of control across and coordination of various functions. The process and system are necessary for the management of full lifecycle and IT services. The approach of service management lifecycle considers the design, transition, strategy, continual improvement approach, operations and use of IT services. The service lifecycle in Sydney trains is based on different approaches and strategies such as service strategy, service design, service transition, service operation, and continual service improvement. The service strategy is used to establish the IT services and ITSM. The service design will implement solutions based on requirements. Service transition will be used to manage the transition through the lifecycle. The day to day management of IT services are used in the service operation (Hensher, Ellison and Mulley). The management of improvement to ITSM processes and IT services are considered in the continual service improvement. Before implementation of new strategies in Sydney trains different models can be considered that improve service lifecycle along with the change in requirement levels in business. The primary focus of ITSM is on the delivery of valuable services to the customers as right services under the right conditions. The customers value IT services for the firm relationship with the business value and IT services. These values will be created with two components including Warranty and Utility (Youssef and McKinnon).

Range of IT services and service settings of Management of internet in Sydney trains

The ITSM in Sydney trains empowers the clients to achieve high outcomes by having transitional variation. The system uses an integrated ecosystem through proper support under the agreement of service providers. The system establishes new service lines and acquires consolidating legacy capabilities. Sydney trains establish shared services with operational excellence that deliver large programs to work into the business through the proper and usual teams. The practical guidance about the delivery services is based on the simplified transition of contemporary practices under challenges, pragmatic improvements, modern workplace goals, and to develop clear vision (Hensher, Ellison and Mulley).

The core ITSM process in Sydney trains is based on the improved services and underpin the business information to provide useful guidance for the delivery of services. The trusted partners of the business are providing services of IT operational improvements including strategic and tactical improvements, process improvement, ITSM toolset and implementation of technology, and development of the body of knowledge. Some of the services included in ITSM toolset are availability management, the orientation of IT services, continuity management of IT service, design of services, the management level of services, and transition of services (Hensher, Ellison and Mulley). ITSM consider a wide range of services and their outcomes for the customers and these considerations are listed below,

1.      Service Desk Services and Incident Management

2.      Problem Management

3.      Management of Service Catalogue

4.      Request Fulfilment

5.      Modeling of IT Governance

6.      Management of Software Asset

7.      Release Management

8.      Demand Management

9.      Management of IT Financial and the Charge Back

References of IT service lifecycle, processes, and functions of Management of internet in Sydney trains

Atsb. gov. au. Derailment of Sydney trains passenger train . 15 01 2014. <https://www.atsb.gov.au/media/5767978/RO2014001%20FINAL.pdf>.

Core. ac. uk. ORGANIZATIONAL CULTURE & EMPLOYEE BEHAVIOR. 2015. <https://core.ac.uk/download/pdf/38122623.pdf>.

Hensher, David A., Richard Ellison and Corinne Mulley. ASSESSING THE WIDER ECONOMY AND SOCIAL IMPACTS OF HIGH SPEED RAIL IN AUSTRALIA. 04 06 2012. <https://ara.net.au/sites/default/files/Assessing-Wider-Economy-Social-Impacts-High-Speed-Rail-Australia-FINAL-Jun2012.pdf>.

Servicemanagementspecialists. com. Social Media & Service Management - How they compliment each other to rock the modern workplace... 2019. <https://www.servicemanagementspecialists.com/single-post/Social-Media-Service-Management---How-do-they-complement-each-other-to-rock-the-modern-workplace>.

Transport. nsw. gov. au. About Sydney Trains. 2019. <https://www.transport.nsw.gov.au/sydneytrains/about-sydney-trains>.

—. About Sydney Trains. 2019. <https://www.transport.nsw.gov.au/sydneytrains/about-sydney-trains>.

Uts. edu. au. The Innovative Future of Sydney Trains Customer Service. 14 11 2017. <https://www.uts.edu.au/research-and-teaching/our-research/institute-sustainable-futures/news/innovative-future-sydney>.

Youssef, Nadine and Jonathon McKinnon. Sydney Trains Electricity Distribution Network Management Plan . 05 06 2019. <https://railsafe.org.au/__data/assets/pdf_file/0008/39653/SP-D-79035-Sydney-Trains-Electricity-Distribution-Network-Management-Plan.pdf>.