Service management processes of Sydney trains

        The service operation is to deal with the day to day management of IT services and consider the business activities on a usual basis. The operation used in Sydney trains is based on IT services operation models, service strategies, and confirmed design of services that are delivered to the customers. The purpose of the service operations is to organize and conduct the processes and activities required to be delivered to the business users. Sydney trains are using level of services by dynamic debate and four balances of service operation are reactive versus proactive services, quality of services versus the cost of the services, stability versus responsiveness, and external business view versus internal IT view          The conflict of operation arises due to different levels of services provided to the customers based on the technical and organizational environment. The processes carried out in the IT department include service strategy, service transition stages, service design, and different lifecycles. The delivery of services is efficient and effective for the expected service operations. The service operation processes include event management, incident management, request fulfillment, access management, and problem management. The functions of service operations include service desk, technical management, IT operation management, and application management. The use of IT services is to provide help and to enable users to resolve the issues. The technology will need to provide access to information through web-based front end services. The process is cost-effective and provides information to the customers (Youssef and McKinnon). The proper management of IT system in the Sydney trains can improves the services provided to the customers. The effectiveness of the strategy is evident from the feedback of the customers.