The growth of markets internationally and the increase
of globalization made organizations struggle with the high competition. Thus,
companies have started to offer advantages such as a customization of products
and services to potential clients. Market situations and legal policies can
make it difficult to predict if those advantages can be appreciated. Project
managers are usually in the situation of having to satisfy these requirements;
in constantly shifting influencing factors that make tasks challenging to
manage. These conditions create complication. Often, managers are not aware
that complication has created problems in a specific project. Frequently, the
traditional standards of project management are no longer offer a sufficient
support to managers of complicated projects.
This paper studies how existing standards of project
management address complication, and if a complement is necessary. Complication
enablers are investigated. A standard Project Management Institute (PMI) is
chosen as an example to examine the influence of enablers on PM-processes. A
linking guide is developed based on the research findings. The goal is to
support managers in their daily practice and help them in categorizing the
complication of their projects. Based on that, managers must be able to
recognize the actual enablers of complication and the processes of the project
that are affected. Lastly, a possible adjustment of the standard is
investigated. A proposal for a new comprehensive guide is suggested to support
managers to carry out complicated projects.
The main managerial implication of this paper is the
integration of a five-stage approach for dealing with complication in projects:
forming, storming, norming, performing, and adjourning. Additionally, the aim
of the research is to make a valid contribution to management literature. For
dealing with complication, the new link will close the gap between the
recognition of complication in a projects and original causes. The new
five-stage approach therefore provides project managers supportive guidelines
for dealing with completed projects.
The research applies qualitative method, consisting of
interview of experienced project management professionals (PMP) in Saudi
Arabia. Complication is a real problem in project management. Current standards
are sufficient for project management, but complication cannot be standardized.
This research proposes to support project managers to solve project
complication by providing guidelines for navigating over completed projects.
Based on the modelcreated by Tuckman in 1965 that gave developmental sequences in
different/ small groups some adjustment was proposed, and the recommendation is
to use it for handling complicated projects.