Prior to the initiation of PM,
projects and their targets must be communicated and announced by the
management. It has to be recognized by everyone that the project is supported
by PM (Masing& Pfeifer, 2007). That is why greater involvement of
stakeholder is important. With the proper implementation of PM in a firm, the
resources of a project are utilized effectively, and the aim is considered
(Ireland & Cleland, 2006).
PM, in a present organization,
is established. The company strongly influences and forms project
communication, administration, welfare, team building, motivation,
coordination, controlling, directing, and planning (Harrison & Lock, 2004).
In addition, a number of possibilities in terms of organizations exist. Project
management can exist in a protected, matrix firm, or functional organization.
It can be said that the
functional company is a technique or a model with a clear hierarchy. A
functional manager like the division leader is reported directly by the project
team. The small administrative staff is important for handling projects. On the
basis of labor, the division is based while the technical capabilities of
employees determine their positions. Its processes rely on the situation of
work and personal duties. Divisions don't depend on each other (Hamilton, 2004;
Sanghera, 2007; Stackpole et al., 2008).
Matrix company is the most
common design or structure for different projects. In 3 variations, it can be
represented (Harrison & Lock, 2004; Kerzner, 2009; Stackpole et al., 2008):
a strong, a balanced, and a weak matrix company.
Divisions, groups, and
individuals are integrated by the matrix firm over boundaries into a specific
unit. That is why it is appropriate and flexible to link many organizations and
divisions on a large-scale project. Its own identity is created by it which is
important for managing projects by handing information, arranging coordination,
communication, handling conflicts, and creating a team (Harrison & Lock,
2004). A project manager is needed by this kind of a company, but the project
manager doesn’t have the authority over projects and matrix’s funding
(Stackpole et al., 2008). The functional manager must know all competencies
(Litke, 2007).
There are disadvantages of a
matrix organization as well. Confrontations about different priorities can take
place among the functional manager and project manager, a gap can take place in
project leadership (Ireland & Cleland, 2006). And balancing the aims of
projects versus objectives of functional sectors is also capable of causing
complexity in management levels (Hamilton, 2004). Teams are affected by this
and loyalties of both parties are impacted. Great consideration must be given
to communication, specifically when there is a large gap among different
departments. In a matrix company, more time has to be invested for ensuring a
power balance among parties existing in an organization (Lester, 2007). These
disadvantages and advantages seem to emerge with a varied intensity relying on
the categorization of Matrix Company. The functional concept is considered more
by the weak matrix while the strong matrix company focuses more on projects as
discussed below.
In a projectized organization,
project management is management’s strongest form. The team seems to work full
time on projects and managers have authority over teams (Sanghera, 2007). That
is why, during a project, the team members are brought together in a single
place. The project manager receives all reports and is mostly independent
(Stackpole et al., 2008). More success is provided by short lines of interaction
and communication. This lack of communication is also caused by the flexible
and simple design of the project organization. In projectized companies, issues
may only take place when project management runs isolated with other different
projects; then it is not possible to use synergies as effectively as in a
matrix company. In areas of high technology, this is quite critical (Hamilton,
2004).
The selection of right project
management as an organizational competitive advantage was described by Verzuh
(2008). The selection of project management is determined by the following
important aspects (Verzuh, 2008):
Authority provided to the manager of the project
Communication that crosses all boundaries in the
organization informing all stakeholders
Priorities having to compete for limited resources like
people, equipment, and funding
Focus, a project’s attention by individuals and how much
time is spent by them
Command chain, providing the authority to individuals and
having short times of reaction for different decisions on issues
A steering committee is
required by each and every PM, which analyses the results and aims of a
project, counter all disruptive factors and supports it using resources. The
team of the project is engaged more in the project development, procedures of a
project, and business process management (Masing& Pfeifer, 2007).
In specific phases, project
progress is incorporated into the PLC or project life cycle. This seems to
begin with the initial phase, or ramp-up phase, definition phase, concept
phase, or initiating phase. It follows the preparing and organizing phase, also
terms as developing or planning. Then follows the executing phase which
includes fulfillment, purchasing, and designing of a project. The life cycle
ends with the closing stage in which termination and delivery of the outcome of
a project are carried out. The terminology utilized for describing phases
changes in accordance with the researcher (Ireland & Cleland, 2006;
Kerzner, 2009; Lock, 2007; T. Mayer et al., 2008; Pfetzing& Rohde, 2009;
Sanghera, 2007; Stackpole et al., 2008; Verzuh, 2008). Phases of PLC are added
to by tasks and deliverables. In the first place, a deliverable is a project
charter. A plan of project management is concerned with the second phase and
the third phase is concerned with the final product, and project
documentation’s archiving is associated with the fourth phase.
PLC seems to depend on the
service of product that must be delivered. Its phases are sub-divided into
different knowledge groups for better management. In knowledge groups, the
following are included by numerous authors: integration, human resource,
procurement, quality, risk, time, cost, scope, and communication (Cleland
&Gareis, 2006; Hamilton, 2004; Sanghera, 2007; Stackpole et al., 2008).
In PLC’s single phase,
distinct packages of work are explained. These inform the stakeholders what
they have to do, the next package of work, timeframe, available budget, and the
resources that they must utilize (Ireland & Cleland, 2006). Each and every
stakeholder is the individual involved somehow in the project. It may be a
single individual like a customer or an engineer, or it can be the whole
organization or a department (Pfetzing& Rohde, 2009; Verzuh, 2008).
Special competencies and
skills are needed for managers of the project to successfully manage a project
(Brandon, 2006; Hamilton, 2004; Kerzner, 2009; Litke, 2007). Following is how
they are summated:
Open minded, problem solver,
capability of reviewing, anticipate issues, effective systems of work,
assertiveness, integrator of individuals, cross-linked thinking, determine the
project environment, coping, keep efficient individuals, administrative skills,
judicious, persuade, teambuilding, getting quality individuals, conflict resolution,
self-manifestation, linked thinking, negotiate, organizing, hard worker,
technical skills, generalist, control and monitor, operational flexibility,
communication skills, leadership, skills of planning, self-confident, manage
the changing environment, capability of completing things, sensitivity for
several interpersonal relationships, and high values.
Target of PM
The objective of PM is all
about controlling and balancing six factors including resources, risks, budget,
schedule, quality, and scope for the effective performance of projects. The
issue concerned with management is to consider all these elements equally. For
instance, decreasing the duration for completion can influence scope and
quality negatively but it may have a positive influence on budget and
resources. Three factors are emphasized by all authors: scope, budget, and
schedule with quality being an alternative. ‘Magic triangle' is formed by these
factors (Cleland &Gareis, 2006; Harrison & Lock, 2004; Kerzner, 2009;
Lester, 2007; Litke, 2007; Lock, 2007; T. Mayer et al., 2008; Stackpole et al.,
2008; Verzuh, 2008). The given six factors are stated only by the PMI and a
magical hexagon is made by them (Stackpole et al., 2010).
The capability of balancing
these elements is founded on general experience. It is significant for project
management not to be reactive but proactive. The former one is considered
acceptable only in the case of unpredicted events (Bentley, 2010). Management,
for this objective, has to know the borders and targets of the project, which
must be directly and openly shared with stakeholders involved with the project
(Jankulik et al., 2005; Pfetzing& Rohde, 2009). The target of project
management is also impacted by some soft factors such as motivating and guiding
the team with adequate planning in a practical situation (Pfetzing& Rohde,
2009). Following criteria was suggested by Lester (2007) for supporting balance
as a target:
In the beginning, clear aims are described
Sponsor and support by top-management are provided
Tight control in terms of finance
Detailed procedures of quality control
Effective documentation of the group
Effective relationship with clients
Enhanced external and internal communication
PM’s aim must be the
satisfaction of all stakeholders involved and should also deliver support for
all actions from which an organization is benefitted (Brandon, 2006).
Measurement and Result of PM
It is indicated by management
whether projects were successful and if the expectations of sponsors and
stakeholders were met. In 1978, one of the first techniques of this
measurement, "site man-hours and costs", was developed (Lester,
2007). The costs and number of hours generated in a certain project are
measured by this instrument. The baseline is another measurement for the
efforts of PM. Certain targets are defined and also compared to the practical
or actual performance. Scope, schedule, and cost are checked by baselines which
are utilized for determining whether expectations in terms of the project are
met or not (Sanghera, 2007). KPIs were established by Lester (2007) for
measurement, which can be simplified as economic figures, requirements, and
milestones among others (Lester, 2007).
Additionally, MTA or milestone
trend analysis was introduced by Lock (2007) in which individual milestones are
evaluated and the actual dates of milestone are compared with the original
dates of the target. In MTA, a divergence can simply indicate if the
requirements are fulfilled (Lock, 2007).
EVM or earned value management
is another technique utilized for measuring effective efforts of PM. It is
defined by the SPI or schedule performance indicator and CPI or cost
performance indicator (Brandon, 2006; Lester, 2007; Lock, 2007; Sanghera, 2007;
Stackpole et al., 2008).
Other than the measurement
used with hard data, satisfaction factors were introduced by Brandon (2006).
Generally, these are not hard measurements are rather factors of soft
measurement. Normally, they are organized in fixed intervals and assessed with
the ending of phases. Satisfaction is measured not only in terms of
stakeholders but also to consumers. Decisions regarding the project are
influenced by it (Brandon, 2006).
Efficient results of PM in
successful projects. Users of project management are actually informed and
guided regarding what they can have expectations about and how the results will
be. It is significant for PM standards to be reproducible for ensuring that
they are capable of being implemented to different projects. Following are the
consequences of a good PM (Bentley, 2010):
Less consumption of time for completing the project
Elimination of overrunning of costs
Delivery of the required product only
High caliber product
Management knows the actual status and there is transparency
at each and every stage
In addition, a PM must account
for consumer expectations (Verzuh, 2008). In the view of Verzuh (2008), since
consumer is the one to judge a product, success is represented by customer
satisfaction even when the budget or schedule haven’t been planned or executed
customers must be provided with realistic expectations by PM and follow through
all those times during the project’s duration (Verzuh, 2008). Actually, a good
PM can result in the transformation of resources into services or products for
consumers and minimization of after-effects and effects of setbacks. In a
coordinated and planned way, everything is carried out (Cleland &Gareis,
2006). The influences of disasters are minimized by PM with the use of a
project’s potential trade-offs and by being considerate of when the objectives
cannot be acquired or it is not possible to execute the plan (Kerzner, 2009).