SWOT analysis of the Department of the Royal Oman Police

        The Directorate General of Passport & Residence department is one of the important ones handled by the ROP as it gives a sensitive document like passport to the citizens of Oman. It is an international identity for any citizens, which can be known to the other part off the world. So, department has to follow certain strict rules and procedures. The strength of this department was that it has proper procedures and processes to be followed. There was nothing out of the process in the whole department and each process was streamlined well to maintain a good work order in the organization. Moreover, the other strength of the department was its ability to handle so many applications as it had good enough procedures to do so. The other good thing about this department was its work environment, which was friendly and had great opportunity for any new learner to learn so many things, as people working in this department were very supportive in nature. The weakness that I noticed in this organization was the time factor. The human resource was less in numbers to quickly process the applications, and I believe more employees can be hired in this department to give more speed to the passport application approval process. So, this is also the major opportunity for the department as well that they can hire more skilled and professional individuals in the department to maintain good speed and order in its application process. I would like to mention here that department did not have any considerable threat to be mentioned here. Overall the work process, guidelines and procedures were fine enough to say that it is one of the most streamlined departments in the organization.

b)

        As mentioned earlier that I was assigned with different tasks and responsibilities in the department. The major responsibility given to me was, handling passport applications and verifying the details of documents to find any errors or missing documents. The second task that I was given to learn and handle was entering applicants’ data into the database of ROP so that a proper record can be maintained for each applicant, and it can be easily retrieved when needed. So, this was the nature of my job in this passport and residence department, handled by ROP.

c)

        I must say that experience of working in ROP’s passport and residence department was a great one for me in so many ways. I was able to learn so many skills, which are going to be crucial for my future professional career. The first great skill that I learnt was giving attention to details. It means that when someone work in any field or department, they may not have to be so careful and detailed in their work as I have to be in this department. I was able to learn that how to given 100% attention to your work and find any relevant errors or mistakes. I learned that there was no leverage to make any mistake in handling sensitive data and documents. The other great thing that I learnt was to do things with more speed and agility. The continuous work pressure helped me to be more speedy in handling my tasks with given timeline. I always had issues in handling any task within time, but this department really helped me to learn time management skills, and doing things within given deadlines.

d)

      I would like to mention here that I also learnt so much from my class experience, which really helped me in doing my tasks and responsibilities in ROP. I learnt the skill of becoming a good listener and learner during the class, which really helped me in this job experience. When I was given information, guidelines or instructions to do anything within given time and processes, I was able to understand each and everything, because I learnt the skill of being a good learner in my class. The skill that I learnt from my class was being professional in attitude and behavior. The class experience helped me to gain knowledge that how one should prepare for an official working environment, and what kind of attitude and behavior should be adopted to look more professional and skillful.

e)

        As mentioned above that it was a great learning experience for me, but still I would like to mention here that there are some skills and knowledge, which should be enhanced further. The first major skill that I would like to get better with is communication. I experienced during this job experience that communication is very crucial within the department, as well as between the departments. Lack of proper communication between the workers as well as between the leaders and the subordinates can be dangerous for the organization because it can create issues and misunderstandings. If a subordinate has not listened well to his leader and could not get what is said, then it is more likely that tasks handled by such employee may result with errors, because he did not communicate well with his supervisor. Moreover, I would enhance my knowledge on handling data with correct pattern so that it can easily be retrieved later.

f)

        Whatever I mentioned above, it was all about professional level learning, but I also learnt various other things as well. I was able to learn that how one should behave in a professional environment, which is quite different from what we generally read in our classes. I was also able to learn that any large organization has to handle so many things together so they must have proper procedures system as well as resources to manage all relevant tasks. If there would be any gap in communication or work procedures, then it would be hard for the organization to maintain a good order in its business, and keep things on the right track. Overall, the job experience was so fruitful, and whatever I gained, can be used in my future career.