The
principle of quality management are foundations of development in the
organization and are responsible to maintain the standards of quality
management. The organization selected in the present work is Saudi Aramco and
the improvement of performance is considered. The principles of quality
programs provide guidance to the organization to improve in the right
direction. There are different principles of quality programs including
customer focus, process approach, people involvement, leadership, systematic
approach to the management and continual improvement (Mohammed & Nabil, 2008).
The
present work is related to the continual improvement strategies that are
implemented as well as developed in Saudi Aramco. The principle of continuity is
a straight forward way to improve the business and to develop the right
strategy in the company. The principle defines proper integration of the
strategies that ultimately improve the business. The benefits of continuous
improvement strategies include an increase in the ability to embrace and
develop new strategies and opportunities, improvement in performance, and
organizational flexibility. The principle enables Saudi Aramco to overcome the
difficult economic times and to adopt new market situations (Abd-ElwahedI & El-BazII, 2018).
Background of the principle of Quality programs
Saudi
Aramco is one of the state-owned companies in Saudi Arabia. The company is well
known due to the delivery of natural gas product and petroleum. Saudi Aramco
was founded in 1933 and currently, more than 55000 employees are working in
different countries. The headquarter of the company is in Dhahran (Mohammed & Nabil, 2008). Saudi Aramco group
is well known and popular as Aramco due to leadership in the distribution of
services, massive production, exploration, refining system, marketing of
products and services, and manufacturing of the petrochemical products in
worldwide regions. The world's fourth largest reserve of the natural gas is
maintained by Aramco that makes the company as a top producer of natural gas. Saudi
Aramco is maintaining the largest conventional crude oil and services includes
260.2 billion barrels of the condense reserve (Mohammed & Nabil, 2008).
The
production and services are diversified globally, and operations are conducted
in different joint ventures in the Republic of Korea, Japan, The United Arab
Emirates, The United Kingdom, United States, Netherlands, China, Singapore, and
Egypt. Now, the company is listed as a leading company in the oil and gas
industries. The aim of the company is to become chemical and every company at
the international level by 2020. The vision of the company is to provide
continuous sources of energy to customers across the world (Mohammed & Nabil, 2008).
Reason to a selected quality program
The
present work is related to the quality programs that are established in the
organization of the Middle East country. Saudi Aramco is one of the leading
companies for natural gas production and oil production. The company conducts
various effective quality programs that are related to the absolute quality
system and comparative programs. The qualitative services of Saudi Aramco
include quality control, quality assurance, and quality monitoring (Mohammed & Nabil, 2008). The services of the
organization help to improve output by reducing the defects and errors in the
services.
Aramco
is considering various standards of improvement and development of company such
as Total quality management (TQM), International organization for
Standardization (ISO), and Six Sigma. The standards provide a benchmark for the
quality and enable to enhance the progress of the company. The efficiency of
the company increases by leading quality output process and the minimization of
cost can eliminate the wastage (Mohammed & Nabil, 2008).
Impact of quality program on the
performance of the organization
The
development of Saudi Aramco is based on the activities and the processes
developed in the company. The inputs of the process are purchasing,
engineering, and marketing process. the inputs are money, data, information,
and the materials. And the outputs of the development programs are products,
services, and data. The important consideration is improvement process that is
based on five factors including reduce errors, meet or sometimes exceed the
expectation of different downstream customers, reduce resources, and the
process that suffers from glitches, and the process that satisfies the working
process (Mohammed & Nabil, 2008).
In
response to the other factors, Saudi Aramco is becoming the worlds largest energy
delivering company. The largest program of Saudi Aramco is expanding from last
few decades. Saudi Aramco delivers petrochemical projects, refining, gas
products, crude oil production gas, and the gas services. The company is
delivering services to meet the needs of customers and the demand of customers (Mohammed & Nabil, 2008).
The
quest of Saudi Aramco is to improve the capital program performance to increase
the production facilities. Saudi Aramco worked to develop and implement
different strategies and the innovative procurement is developed for the
contracting strategies in the company. The integrated quality program is
developed for the improvement of quality tools and the life of different
projects. The quality management information system (QMIS) was developed and
then implemented to increase the support of project execution (Mohammed & Nabil, 2008).
The
implementation of quality management information system (QMIS) facilitates the
company to overcome the challenges and improve the performance. In the previous
year, the implementation of quality management information system (QMIS)
generated $ 4.2 billion by the Hawiyah NGL recovery program (HRNP). The
development of the program increased the schedule performance, productivity,
reduced the rework and improved the quality of services (Mohammed & Nabil, 2008).
The expansion programs depend upon the different needs and help of the facilities
including delivery on the time, budget, and not defects of the services. The perspective of project management is to focus on the
system and to provide desired results. The key to delivering result is operating, monitoring, designing, and
delivery. The project management identifies the control
factors and determines the processes impacting disturbance factors. In the quality support processes. The initial step is
projecting screening that evaluates the needs of customers. The quality management from the inspection department works
on the identification of an integral part of the project and inspect matter and
project completion processes (British-assessment. co. UK, 2018).
In the process, the role, as well as the responsibilities of
the project stakeholders, are identified. The key performance measurements establish a reflection of the level of
quality from the product. The
quality awareness campaign
of Saudi Aramco is related to efficiencies, consistency in the services, and
cutting of defects and waste. The development
programmed of Saudi Aramco improve consistency in the services and activities
and evaluate it accurately (Abd-ElwahedI & El-BazII, 2018). The system evaluates the quality management information
system and enhances Quality Services. The benefits of the system are listed below,
1. The new system increases the
functionality of the project and reduces the problems faced by multi-users.
2. The system provides electronic Data
Collection process and improves the analysis process.
3. The implementation of the new system
increases facilities for the execution of the project.
4. The system provides data security
metrics (Mohammed & Nabil, 2008)
Conclusion on the principle of Quality programs
The
new program increases the capacity of the company to provide the services to
the customers through the world. The tools used in the processes deliver
improve performance results and reproduces the material strictly. The
productivity of the company increases by the implementation of these programs.
The production process and schedule performance of Saudi Aramco are increasing
in improving the productivity of the company. The disturbances and constraints
are eliminated from the services.
References
Abd-ElwahedI, & El-BazII, M. (2018). Impact of
implementation of total quality management: An assessment of the Saudi
Industry. South African Journal of Industrial Engineering, 29(01),
1012-1027.
British-assessment. co. The UK. (2018, 10
13). The 8 principles of QMS. Retrieved from
www.british-assessment.co.uk:
https://www.british-assessment.co.uk/guides/the-8-principles-of-quality-management/
Mohammed, A. H., & Nabil, K. A.-D.
(2008). Balancing quality versus productivity. Quality Management, 01(01),
01-10.