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Chapter 3 Results & Discussion of Most Beneficial Ways to Build Customer Loyalty in Retail Industry in Oman

Category: Business Statistics Paper Type: Report Writing Reference: N/A Words: 450

    For this study, the inferential analysis is used. The correlations and linear multiple regressions were formed to get a better result. The correlation of Parsons helped the study by determining the relationship between dependent and independent variables. The regression equation helps us to analyze how much the dependent variable is dependent on the independent variables and what is the strength of some other factors that influence our dependent variables. 

    There are mainly two types of analysis for analyzing the quantitative research method. These are descriptive and inferential analysis. Descriptive analysis is conducted in the study; If the variables are nominal and ordinal, then a frequency distribution table and bar chart is developed by putting the data in SPSS software 16.0.

Table 1: Demographic profiles of respondents

Respondents’ Demographics

 

Frequency

Percentage

Gender (N=77)

Male

50

64.93%

Female

27

35.04 %

Age (N=77)

Less than 25 years

0

00%

25-35 years

20

25.77%

35-45 years

47

61%

45 years plus

10

12%

Interpretation of Most Beneficial Ways to Build Customer Loyalty in Retail Industry in Oman

        The above-given frequency distribution table is representing the analysis of the demographic profile respondents; it shows the percentage of the male is 50% who have participated in this research study. 35.04 % are female who has attended this research study. According to the age group of the respondents there are not any respondents who have age less than 25, whereas the 25.77 % of the respondents are belonging to 25-35 years age group, 61% are from the group of the 35 to 45 years of the employees and this age group have a high percentage rate according to the respondents who have participated in the research study. 12% of respondents are belonging to the age group of more than 45 years.

Pie-chart

The pie cart is also drawn for the demographic profile of the respondents for conducting the research study. The Pi-chart is drawn for each demographic question separately.

Figure 1: Participation by Gender of Most Beneficial Ways to Build Customer Loyalty in Retail Industry in Oman


Interpretation of Most Beneficial Ways to Build Customer Loyalty in Retail Industry in Oman

The pie-chart for the first demographic question as Gender is showing the percentage of the male and female who have participated in this study and the average percentage of the male respondents shown by the blue part of the pie-chart which is showing 64.93% male have participated in this research study, while the red part is showing the percentage of the female respondents; who have participated in this research study.

Figure 2: Respondent's Participation by Age of Most Beneficial Ways to Build Customer Loyalty in Retail Industry in Oman

 

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