In the organizational development or department of the big originations business intelligence and knowledge management plays significant role. There are the four major stages of the knowledge management that are referred as; Distribution, acquisitions, storage and use of knowledge. By using the various sources as the experts who are involved the tactic knowledge is captured at the first stage of the knowledge management. The next stage of the knowledge management is referred as the stored, classified and organized that can easily share or utilized in the several subsequent stages. At this stage the knowledge can be kept as record in database or documents and it becomes explicit. All of the resources are distributed to those who are keening for these resources.  Finally for the organizational development the knowledge must be applied and it has to be used in its all criteria’s. This paper explores the knowledge management in the context of the Oman refreshment company.

        The Oman refreshment company is located in AL-khwair. It is involved in the production of the numerous products such as fresh water, juices, soft drinks, food products and packaged products. ORC (Oman Refreshment Company) is also engaged in the exports of its products to the various regions of the GCC as Qatar and UAE. ORC distributing and exporting its products under the umbrella of the different brands as; Top fruit, Pepsi, Quaker and Frito Lays. For the ORC the process of the knowledge management system is any important factor and this system contains on the capturing, organizing, sharing and gathering of the knowledge (Dalkir, 2013).

This paper explores how the knowledge is managed in the ORC. The information is collected by using the various methods that’s are;

Interactions with the customers

Feedback from the customers

Observation of the various activities in the ORC

Interaction with current suppliers and buyers of the oRC

Interactions with the potential buyers and suppliers of the ORC

Collecting survey from the customers

By using the various search engines as Internet

            The task of this assignment can be easily completed by using the information that is collected through above discussed methods and sources.  The description f the company is involved in this assignment as its initial part along with the knowledge management system. There are several users who want to improve their tactic knowledge about the products of the ORC by using the products of the ORC for the basic needs of their lives. The various activities of the ORC that is usually required to promoting the development of the company and the expertise of the staff are included at the second step. At the third step the developed knowledge is stored, classified and organized for the future use. It can be measured and applied for improving and in the innovative department.

References of Oman Refreshment Company

Dalkir, K., 2013. Knowledge management in theory and practice.. s.l.:Routledge.