A Study on the impact of conflict and Negotiation Strategies in Selected Service provider Companies in Oman, Case study of Haya water in Oman

            The conflict sin the organization can be referred as the contest and struggle among the people along with the opposing requirements, values, beliefs, goals and ideas. Among the team the conflicts can is considers as the predictable.  Therefore, the conflict’s result cannot be easily determined. The conflicts can be leads towards the results of the non-predictive and escalate. The conflict may be bifacial for resolving the issues of the employees and enhancing their satisfaction levels in well manners. The conflict management is considered as the acquisition of the skills for solving the conflicts of the organization.

        The skills of the conflict management are including as communication skills related to the conflicts, a structure for managing the conflicts of the organization in well manners and self-awareness about the modes of the conflicts. The individual can respond to the conflicts in various manners. But they study is conducted to evaluates the facts that how the conflicts and negotiations is affecting the performance of the organization. There is the wide ranges of the service sector in Oman that can be chose for this study but most of the problems related to the conflict management and negotiation strategies are occurring the Haya water.

        According to the promotion activities the Haya water is referred as the new chapters in the economy of the world.  The adoption of the distinctive and new orange and blue livery brand mark propeller is the good ways for the promotions of the Haya water.  The dynamic rebrand are chosen by the group for optimizing the unmistakable drive and energy of the Sultanates. In developing the supporting local SMEs and Oma­ni talent the Haya water of the Oman plays vital role and it have aims for the growth of the local water resources which is related to the guarantee of the sustainability and skill set of the Saltant of Oman.

Problem in Haya water of Oman

        In the recent years the interest in the conflict management is rapidly growing in the Haya water of the Oman. The interest is stimulated by the research in the approaches and strategies for handling the conflicts.  Few of the interest can have various lawsuits under the act of the courts. Secondly, the legislation of the Haya water has been increased in the last few years; specifically in the according to the security pint of safety and health. Harassment and discrimination is also the one of the major issues that are occurring in the Haya water of the Oman.

        For enhancing the performance of the work at the Haya water there is discrimination of the interest that can be the major barriers for the improvements of the organization. The performance of the most of the organization of the Haya water of the Oman is going to be down and it has been taken comparatively nosedive sequence just because of the frequent organizational conflict. The performance of the organization is also eventually affected by the interests that have been led to down.  The performance of the service sectors is affected by the frequent distress and anxiety of the workers or staff.

        There are few of the key indicators that are usually used to measure the key indicators such as the profit margins and sales return on investments. It have been reduced due to the poor conflict managements. By using the effective means of the conflict management the performance of the organization can be enhanced. The major problem of the Haya water of the Oman is the weak management of the conflicts that are occurs in the companies of the Haya water.

Context for the Problem in Haya water of Oman

        The context of the problem is too much necessary while there must be pointing out the problems of any sectors. Because the context is the essential ways to explain and define the problems in effective manners. Such as related to the negotiation skills there are several studies that are conducted on the conflict management and these all studies argue that that negotiation is referred as an important skill for all levels of the Haya water of the Oman. For improving the negotiation skills it needs a lot training that must be carried.

        The context of the problems of the Haya water of the Oman can be referred as; the culture of the Oman is not allowed to mutual and co-working same dress code of its staff. This problem of the gender discrimination can creates various kinds of the conflicts among the staff.  There are the various problems related to the conflict managements in the Haya water of the Oman the have need of the negotiation skills to making its performance much better.  As the case of the reducing revenue of the Service sector of the Oman.

        The major issues arises in the Haya Water just because of the miscommunication the contractors and builder and developer. The Haya Water is facing the issues related to the delays in the completion of their projects. In 2015 the Haya water is awarded by the projects of the    Al Khuwair area for Balance Works North and South, the completion dead line of this projects is in 2017 but it could not complete yet 2019. The ranges and evaluation is decrease due to this problem.

Significance of the study of Haya water in Oman

        This study will contribute for offering the solutions for the practical management resolving the problems of the conflicts in the different general areas of the business. It can be beneficial for the mangers of the organization. It will also contributes for the methods and knowledge of the conflict managements along with its personal domain as well as their influence of the job satisfaction for enhancing the efficiency and effectiveness of the organization. The following things can be better by this study.

        The skills of eth individuals can be developed by this study. This study also contributes for increasing the knowledge for managing the conflicts in well manners. This study contributes for developing the mangers skills in the organization that is required for improving the relationships among the seniors and juniors. The skills are developed by this study for resolving the disputes and conflicts between the groups and individuals.

        This study contribute for the benefits of the employees of the Haya water around the globe because by concerning with this study the employees will be able to understands the significance of conflicts managements along with its influence on the team under the working. This study will assist them to encouraging and help them to ignore the perceived conflicts.

        The study contributes for the benefits of the general public by expanding its knowledge of significance for managing the conflicts in daily routine. The study contribute for the managements of the Haya water because if the conflicts in the organization will not resolved effectively its can be leads towards the fewer profits, lower sales and poor customers.

Objectives of the Study of Haya water in Oman

        The major purpose of this study is to determine the impact of the conflict and negotiations on the Haya water by measures the effects of the conflicts management’s in the performance of the Haya water of the Oman. The aim of this study is to evaluate conflicts as whole in the organization related to Haya water. Few of the sub objectives of the study are given below;

To develop the level by which the intervention of the third party can as the strategy of the conflict management effected performance of the Haya water of the Oman.

To establish the level by which the negotiation as the strategy conflict management can impacts the performance of the Haya water.

To ascertain the context by which communication as the strategy conflict management can impacts the performance of the Haya water.

To portrays the synopsis of the conflict managements in the service sector in Sultanate of Oman.

To explain the concepts and styles of the conflicts managements along with the negotiation strategies in Haya water in Oman.

To access the styles of the conflicts managements that are already followed by these all companies.

Literature Review of Haya water in Oman

        The phenomenon in which a person planned to hinder the fulfilment of other man or woman’s desires is known as Company conflict (Adeoti J. O., 2000). The disagreeing of achievements and neglect of behavior causes conflict. Mullins (1999) put a light on 3 potential sources of company conflict; this can be seen from the single, collectively or company levels. They are a. Single: Which include mindset, a personal identification of a specific man or a woman, stress, infection and wishes. Group: which includes collective skills, the casual employer and collective norms. c. Company: which includes leadership fashion, connection, and management behavior and ownership structure.

        The conflict before coming to an organizational level arises among the group member in Individual sources. Additionally, a person works opposite to the colleagues and eventually corporate goals of the enterprise because the loss of synchronization of man or woman desires in the company. Company conflict is not formed in some sector because the departmental conflict is more prevalent. In the long run, the working environment hired by using the company to determine if or not the conflict may be mitigated or irritated. The Interactionist school sees conflict as a sign of a healthful corporation. The HR try to solve or else put it far from wasting time and energy of the people, instead of removing the conflict.

        A conflict is a constructive force and important for better work; this is said by Robins (1998). His technique encourages a minimal degree of conflict in the group with the intention to give encouragement to self-criticism, exchange and innovation and to help prevent apathy or too excellent a tolerance for Concord and repute. Conflict should be judged by our own work, and it’s a feature of company life. A constructive and natural phenomenon of a better and rising up company is a conflict known by a study. Conflict is a symbol of the healthful company, but it determines the wealth and rising up of a company (Hans, 2012).

        In the past era, problems in managing the company are faced by sports managers. The government have alarmed the manager to do their work with a better position and with better performance and work of good performance because of community awareness, increase in expectations and increase in exercise prices and loss of funds. Man or woman, administration skills, Technical skills, design, resolving the problem, professional, educational and diagnostic skills are offered by science professionals. Decision-making, Educational, personality the attractive popular support have been proposed by them.

        Communication events include neglecting. If you don’t have communication skills, then it’s a wall between your success and improvement in other fields because we are living in a world that is based on communication. The better way to gain understanding and agreement is the agreement and system change of thoughts and feelings. Better work and improvement needed to resolve the issues in the company. There will be an irregularity in the company because of the HR if he is weak in negotiation. It is important for HR to know the negotiation concepts if the company is rising up.

        The usage of agreement concept is a very useful tool to communicate and manage the increase in conflict due to the increase in collaborative management of the company. Intuitive, normative, analytic and factual are the main negotiation styles (Ali Zarei, 2016)

        For handling the conflicts communication plays significance role. Conflict is an intuitive procedure among at least two parties that requires successful human association (Naomi Brower, 2012). By communicating adequately, mangers and followers can effectively resolve conflicts to bring positive outcomes. At the point when conflict exists in management circumstances, it is perceived and communicated through correspondence. Communication is the source that individuals use to express their contradictions or contrasts. Communication likewise gives the road by which conflict can be effectively settled, or compounded. For understanding the conflicts of the organization, we have to get correspondence.

        The vast majority realize that so as to determine conflict, they have to discuss about the issue; yet negative examples of correspondence can regularly rapid more noteworthy disappointment and heightening of conflict. Each association need to in this manner attempt to make powerful correspondence a fundamental indispensable part as a result the board methodologies to help limit authoritative conflict in order to improve execution (Lumineau, 2015).

        Most authoritative conflict has been followed to breakage consequently defeating correspondence obstacles requires successful talking and listening abilities. Awan and Anjum (2015) oppose that a negative workplace that does not advance correspondence and compromise can bring about horrible showing. An analysis in demonstrate that powerful correspondence is the solution for viable and effective management of Haya water. Studies have additionally been led in Kenya around the impact of correspondence in the executives of contention (OLANG, 2017).

        Negotiation is "a relational basic leadership process by which at least two individuals concur how to the resources must be allocated to its activities". Negotiation is too utilized for cooperatively settling conflicts by investigating the scope of choices accessible also, satisfactory to the parties. Thus, arrangement has turned into a fundamental perspective of authoritative life. Inside organizations mangers consult with their subordinates, boards arrange when overseeing complex authoritative issues and heads of divisions consult with their companions (Heger, 2015).

        Additionally, officials arrange both progressively and along the side to adjust the regular requests that lie on their shoulders. Supervisors dedicate 20% of their opportunity to negotiation and in all probability this 20% impacts the rest 80% of their exercises. In this manner, the significance of getting exchange and arrangement styles can't be thought little of. The procedure of distributive negotiation is as per the following:

        Each side has a negotiation go with an objective point, a beginning stage, and a halting point; in any case, they don't unveil their objective or ceasing focuses to one another. To confine the opposite side's desire with respect to the exchange extend, one gathering may be the first to make an opening offer (Iman M. Al-Toubi, 2015).

        Company conflict is not formed in some sector because the departmental conflict is more prevalent. The HR try to solve or else put it far from wasting time and energy of the people, instead of removing the conflict. Conflict should be judged by our own work, and it’s a feature of company life. Decision-making, Educational, personality the attractive popular support have been proposed by them. The better way to gain understanding and agreement is the agreement and system change of thoughts and feelings. At the point when conflict exists in management circumstances, it is perceived and communicated through correspondence. Most authoritative conflict has been followed to breakage consequently defeating correspondence obstacles requires successful talking and listening abilities.

Design of the study of Haya water in Oman

        The design of the research study explained as the types of the study. There re the various types of the studies as semi-experimental, correlation, descriptive, experimental, review, meta-analytic. The descriptive design of the study is used in this study because it is the good design for describing the methods and values of the studies.  In the context of role played by all the mangers in identifying conflicts cases and errors, the qualitative research method will be applied (Creswell, 2014).

        The reason behind this is due to qualitative research method will provide proper analysis around this research topic.  The qualitative research design is used in this study because it have less time to analyze the data. The collection method secondary and primary data will be implemented in this study, in which primary information would be gathered throughout the questionnaire approach. In the other hand, the secondary data collection will use the data gathered from reliable sources such as books, journal articles, etc.

Determine data gathering techniques of Haya water in Oman

        Both types of the secondary and primary data will be used for conducting this research study. The secondary data refers as the data which is existing previously for another projects and this data can be called from the various pools and official websites for measuring the numbers of the country that is referred as the time series data as well. The pre-existing data is referred as the secondary data.  The primary data is collected by the survey interviews and observation. There two research a method that is used in the primary data.

        This study will be conducted by using the research method as qualitative.  The qualitative research is leads towards the theories and concepts that are used in the research study and the observations of the several researchers are also includes in the qualitative research methods. There are the serval data gathering techniques under the qualitative research methods. Most important and common ways of data gathering techniques are the focus group discussions, observational methods, interviews and document analysis.

Selected the technique that you will use of Haya water in Oman

        This research will use the interviews and document analysis method to collect the data in the primary data that needed to conclude the research. In the interview methods few of the questions will provide for the respondents who belong to an organization to answer and collect the data from there. In addition to this, the secondary data collection will gather all the data that needed for the next analysis process from the reliable sources such as the books or journal articles which explain about the conflict managements in identifying fraud cases and errors in Haya water of Oman (Creswell, 2014).

Collect the data of Haya water in Oman

        According to the document analysis technique of the data collection the data is collected by observing and review the various research studies of the serval authors that re conducted on the similar topics. In the techniques of the documents analysis the data collected from the existing sources such as articles in newspapers, government reports, medical records personal documents and books. The views and reviews of the various authors and researchers are also presents in eth literature review of the study that is most important part in the qualitative research method and design.

        For collecting the data by suing the interviews methods few question will be asked from the employees of the valuation sectors related to the conflicts and negotiation strategies in the organization. The theories of the various researchers that are presents in the literature review are the good sources of the qualitative research methods and discuss the views and points for the association of the conflicts management and negotiation strategies and performance of the Haya water.