Conclusion of The Ritz Carlton hotel

            It can be concluded that The Ritz Carlton hotel is going to provide utmost luxury and satisfaction to its guests by making sure that they get best services. Being a business hotel, it is important to satisfy the needs of business guests as they are the ones, who are not price conscious, rather they want quality and best customer services experience. So, it is important to hire the staff which is more skilled and experienced in the hospitality industry. The managers and other staff must hold relevant educational and professional background of hospitality industry. Still, the staff would be provided training to make sure that they understand the mission and vision of the Ritz Carlton hotel, and perform their assigned duties accordingly. The challenges can come in terms of employees less commitment or motivation to do their job, so it is suggested for the hotel managers to use theory y in their leadership style, which allows engaging with employees, and keeps them motivated to do well in any given circumstances. When employees will be happy, satisfied and motivated, then they would keep the guests happy and satisfied with state of the art services.