Contrast the different approaches Dan Boyd and Wesley Simpson take with low performing employees. Which do you think is more effective?

            There are many differences in the working approach of Dan Boyd and Wesley Simpson. Boyd liked to engage with employees to keep them pumped up for the job, and driving performance out of them. Boyd tried to make sure that employees are committed to perform well for the customer satisfaction. Boyd helped employees to look for each opportunity, which is useful for customer satisfaction, and ensured that employees are working each step to bring in more positive feedback from the customers. Even when an employee was not following the directions, he/she was confronted by Boyd, but the main reason behind confrontation was to know the reason behind certain action, and if employee could not give justified reason, only then he changed the process. On the other hand, the attitude off Simpson was a nonchalant one. Simpson had a habit that he did not trusted few of his employees, and did various tasks on his own. He also did not believe in driving and improving employees’ performance rather if someone was not able to do something, he asked someone else to do that. The strategy adopted by Boyd is more effective than Simpson.