Identify Mark Coglin’s options for addressing the situation. Analyze the benefits and risks of each option. Be sure to consider how each option affects Simpson, Boyd, and Coglin (individually and their relationships), as well as how the other employees at the store may react.

        Looking at the situation and facts, here are three options, which Colgan can use to address the situation:

        He should make Boyd the manager of the department, but then the question is what to do with Simpson?

        Simpson should be moved to any other department or made the assistant to assist Boyd or even he can be asked to leave the company

        Simpson should be asked to move to any other department by saying that he is an experienced employee, and we need him in another department, where things need to be improved

        If first option is taken, it is certainly a good one for the company to obtain its vision of great customer services experience. It would also be great for Colgan to work with his own friend. But on negative side of things, I would be wrong to do so, because then what will be done with Simpson? He has been a good manage for so many years, and taking him off the role will not send a good message to employees, and Simpson himself.

        If second option is taken, it is again beneficial for the company because they will get a manager, who acts like a leader, and knows how to drive performance for delivering best customer services experience. It would also be great for Colgan to have a friend in such an important role. But then making Simpson an assistant of Boyd will be a wrong strategy. It will send the message to employees that favoritism has won here and Boyd got the position so quickly, because he is friend of Colgan. Simpson also may not be able to perform his duties as an assistant.

        If third option is taken, it can be a balanced one out of all options. It can help the company to get a best person, Boyd on the role, which he can handle very well. It would also allow Simpson to think positive about Colgan and company that they respect his abilities and experience, and now want to use that experience in any other department to streamline processes. It would also help employees to stop thinking negatively; they would know that Simpson was leaving for other department, so assistant has got to fill the position of manager so that things can be kept on right track.