Report on Saudi Telecom Company

Saudi Telecom Company is one of the digital leader company worldwide which supplying innovative services and devices to its customers and allowing the digital transformations of the area. Saudi Telecom Company applying Customer Visit Management (CVM) which gives better result in lining up the management for the flow of its customers and in the other hand, the company also keep enhancing to improve the performance. Customer Visit Management (CVM0 interacts with the backends system at Saudi Telecom Company which make the administration easily to search, collect, and studies on service associated data for each customer. Customer Visit Management system gives the better maintenance and monitors for its branches since this system using the business maps which easy to understand so that the manager could figure out about the branches’ performance and decides for the important strategy and actions to be done. Saudi Telecom Company is on the list of the developed company in Saudi Arabia which successfully implements the appropriate methods for managing performance for the expected result for the company. The success that this company has achieved could give a great lesson for the other companies in Saudi Arabia and worldwide as well. As acknowledged that many companies in Saudi Arabia made it to figure out for the correct method to be applied in their company (Group, 2007).

ISO Standards of Saudi Telecom Company  

The SASO or Saudi Arabian Standards Organization is the Saudi Arabian organization that has the authority of creating, developing and installing the principles standard for companies. SASO is the Saudi organization which responsible for structuring the national standards for materials and products, calculations, the mechanisms of experiments, meteorological characters and wording, the description of commodities, safety amounts, and examines the environment, along with the other subjects which authorized by the companies’ directors. SASO mentioned the number of 20,500 principles they have and is aggressively following the activity of various new principles which created in multiple design level of the company’s development. SASO patterened and practice the ISO 9000 as the reliable and trust principles to be used in Saudi Arabia and aim to operate it as a certificate part over the Department which deals with the Quality Assurance in the company. In the other hand, SASO also practices UL, ASTM, along with NFPA standards, as well (Hoyle, 2009).

Six Sigma of Saudi Telecom Company

Although the popularity of the methodology in Six Sigma has created many advantages over the years for those organizations who have installed it, this strategy has not gained enough attention in developing countries including Saudi Arabia (Truscott, 2012). However, the continued improvement of Six Sigma needs to be practiced in Saudi Arabia since the five principles of Six Sigma are essential to learning for the success of the company; they are:

·         Define

Define which products, areas or processes in the company that has to be changed or improved, and decide who has to do the improvement. For example,  who will in charge of the position of the hiring committee of a company? Decide the person who will be included with the project and created the road for an appropriate understanding of the areas which should be improved and the process needed for the improvement.

·         Measure

Recognize the factors which impact on the processes to get a great extent and understand how those sections can be analyzed.

·         Analyze

Analyze the elements which should be improved.

·         Improve

Create the most efficient and practical solutions for the progress of improvement.

·         Control of Saudi Telecom Company

 

Make sure that the implementation is successful and it is also necessary to ensure that the improvement will last long. It is important to understand that rather than developing the companies in Saudi Arabia. Indeed, the companies must demonstrate knowledge that Six Sigma is an important fundamental part for the development of the company. And it is also important to practice them with the appropriate training and support so that the implementation of five principles of six sigma can be practice properly in the company management (Akpolat, 2004).

Six Sigma is known as a new concept if compared to TQM. However, Six Sigma has the ability to deliver better results than TQM. Why? There are several reasons because of which become the reason of  Six Sigma is better than TQM, they are as mentioned below:

·         The concepts in Six Sigma are based on the high frequency of quality improvement.

·         In Six Sigma the number of defects is not more than 3.4 defects per million, which is  equivalent to SPC

·         The company which practicing Six Sigma is able to minimize the operational costs by focusing on maximizing the amounts of mistakes. This will also support in cycle time reduction.

·         The company found more cost savings in Six Sigma if compared to TQM.

·         One of the best benefits of Six Sigma is that it recognizes and minimizes the costs which have no value to the customers, and the customers do not need to pay anything for this.

·         Six Sigma is based on the philosophy of DMAIC.

TQM

Total Quality Management (TQM) is TQM is a management philosophy that learns to merge the entire organizational functions in order to focus on fulfilling the customer needs along with the organizational purpose. There are four essential parts in Total Quality Management (TQM), they are:

1.      Quality

2.      People

3.      Organizations

4.      Senior Management

A basic argument which appeared from TQM is about how the cost of less quality is enough higher than the cost of developing high-quality products and services from the company. The people which mentioned as the second part defines how to treat the employees in a company (Morfaw, 2009). It is important to apply the entire tools and technologies to employees so that they can train themselves and prove themselves among other employees. By practicing this will associate the employees in creating trust and also motivated them to enhance their performance. The third and last part is also compulsory since these two parts (organizations and senior management) take an important role in the success of the company. To be noted, Total Quality Management (TQM) is claimed to be the most wanted program in Saudi Arabia. In the other hand, the organizations in companies still not considered to adopt Six Sigma in their management (Oakland, 2014).

In order to implement TQM, ISO standards, and six sigma methods in a company will require the understanding level of these methods. This is due to a method might not be successful without understanding the others. If TQM, ISO standard, and Six Sigma techniques are not successfully and fully implemented in a company, then the company might not able to see the expected benefits (Bentley & Davis, 2009).

The conclusion from this is that, in order to get the best advantages from the three methods above, the company needs to link the entire methods along with the organizational strategy and tactical operations to inspire the company to manage the performance which will lead to the better results. To adopt the three methods into the management, companies need to understand all of them, along with the guidelines to implement them. Finally, the different understandings of the three concepts above and the policies in the management systems of the company should be determined into an understanding system to achieve the goal (Knapp, 2009).