Communication Skills of Conflict Resolution Strategies:

        Miscommunication is the root cause of a lot of disagreements and issues. Employees should be asked to discuss matters with each other. A large number of conflicts can be resolved only by discussion. Written communication is another type of discussion. When one of the person or party is short tempered, ask them to write down their ideas and share with the other party. (Dreu, Evers, Beersma, & Kluwer, 2001)

        An example of miscommunication is when someone says that though I work enough but my fellows get more praise than me. What he means by this is that my fellows are making their name in the market and I am the one left behind. He doesn’t mean that he is jealous or obnoxious of his colleagues but it is a kind of ask for help. He wants help from company and fellows to make his name just like his colleagues. This problem arose just because of communication gap. Everybody wants recognition and just by appreciating your junior or employee you can make him confident.

References of Communication Skills of Conflict Resolution Strategies: