Sometimes a conflict arises between the two members of the team and other team members or leaders are unable to resolve this issue. Whenever a situation arises between two parties which needs outside help, a third person may be required to resolve the issues among them. The outsider who resolves the issue between two people is called a mediator. There are in house mediators as well as the professional mediators. Companies usually have trained some of their staff members to play the role of mediators. But there are times when conflict is f ethical or legal kind, in such cases companies should hire some professional mediator who may be from outside the company. Leaders are usually afraid of hiring outside aid because they think that it will make their company look weak. However, the truth is quite opposite. Professional mediator may save them from the legal issues that may arise if the conflict between members of the team is not settled down.

        Another way of mediation is to arrange the mediation courses. In these courses people of the companies are taught how to embrace the different behaviors of their people. Different people are brought up in different environments which led to their different ideologies .They are unaware of the fact that there is not only one solution to a question or one way to handle a situation but different ways are possible. These sessions teach them different behaviors of people and how to handle those behaviors.

        For example, consider a meeting which is arranged by a company with delegates. Two people of the company have to host this meeting, supposedly Jim and Jacob. Jim arrives fifteen minutes before the actual meeting time and feels agitated that why is Jacob late. Whereas, Jacob arrives five minutes late and makes apology for his late arrival. In this situation Jim is an early comer and wants everybody to be on time while Jacob does not mind to arrive late as long a no problems arise. This is an example of different behaviors. People can only learn that having different behavior is normal if they are told that this is normal and not all people are alike. (Jikstra, Beersma, & Evers, 2011)

References of Mediation and mediation sessions of Conflict Resolution Strategies:

Dreu, Carsten K. W. De, Arne Evers, Bianca Beersma, and Esther S. Kluwer. 2001. "A theory‐based measure of conflict management strategies in the workplace." Journal of organizational behavior 645-668.

JayHarolds, and Beverly P.Wood. 2006. "Conflict Management and Resolution." Journal of the American College of Radiology 200-206.

Jikstra, Maria D. M., Bianca Beersma, and Arne Evers. 2011. "Reducing conflict-related employee strain: The benefits of an internal locus of control and a problem-solving conflict management strategy." An International Journal of Work, Health & Organisations 167-184.