1. What can be some supplier performance issues (customer-order lead times, order fill; on-time delivery performance, problems with inventory, etc.)? Learning from Zappos.

The edushoe brand has become synonymous with excellent customer service and with good reason, from its formative years to its existence as an Amazon backup. This online footwear retailer has driven continuously in providing outstanding service to accomplish the high quality of its famous and trendy products. Many lessons for the other companies to learn from Zappos especially on how to grease their service in the supply chain.
Entrepreneur Magazine exposed some business tips from Zappos in 2012, which the other enterprise could practice them along with the outgoing supply chain which specifically serves the online customers.

Zappos focuses on certain elements to gain success such as build long-term logistic cooperation, create a good interaction between the distribution and delivery amount to get customer satisfaction, and build up an excellent communication with the customers to become one of the world’s favorite e-commerce retailers (Michelli, 2011). Zappos also addressing some critical areas of supply chain operations to overall the success of the business such as:

·         Cost management

·         Slow time to market for new products

·         Long delivery lead times

·         Delays in response to customer service requests

·         Poor order fill and on-time delivery performance

·         Inventory shortages

·         Poor product or service quality

 Reference

Michelli, J., 2011. The Zappos Experience. s.l.: Tata McGraw-Hill Education.