SYSCO is biggest supplier of food and services in America
and distribute and market food products in restaurants, hospital, educational institutes’
etc. with annual sale of $ 24 billion. The secret of organizational success is
a strategic and efficient HR working. SYSCO won Optimas award in HR excellence
from Workforce Magazine. Few years ago the executives and HR members decided
that HR practices are needed to be uplifted. This is the reason for development
of “market driven” approach of HR. New ways for assistance with regional
operations and such programs were developed which could meet regional needs.
Market driven HR approaches are successful for SYSCO because
corporate offer services which regional managers are convinced to buy. Another
approach for a market driven HR is to make a Virtual Resource Center (VRC),
which can provide help to employees and services. In this way data can be
gathered about activities of HR and this data can help operating managers. An
employee driven survey was done which resulted in decreased worker’s
compensation and increased safety levels were developed for employees. This
saved $10 million per year. Several employees left and asked to quit their job
on the basis of their working abilities this resulted in high turnover so a
strategy was needed to stabilize this issue. In order to reduce it programs for
recruiting, selecting and training new employees were started so retention rate
for warehouse employees resulted in savings of $15 million dollars per year.
Employees who are experienced and properly trained only take company towards
progress and achievement.
HR contributed in truck and delivery services as well. The
data survey resulted in high retention rates of drivers, revision of basic pay
and incentive programs, better records of driving of drivers; high customer
satisfaction and expenses of delivery were reduced. All the changes that HR of
SYSCO made were healthy and progressive and better results were produced. It is
more likely that the HR will result more growth and development in the company.
Concepts HR. contributes at SYSCO on Human Resource
Management
How HR can make a company successful.
Experienced employees produce better results.
Data analysis and survey produce constructive result
HR of SYSCO is market driven and plays strategic,
operational and administrative roles because it offers independent working to
regional managers and on the same time corporate HR offer services which are
irresistible for regional managers to not buy. Training programs for employees
reduced rate of turnover and great annual savings. Data from several
functioning grounds were collected from employees through survey.
The worker compensation expenses from HR would establish
long term employees with better service and loyalty which only helps the
organization to progress. Offering training programs would have resulted in
reduced employee turnover. Better delivery services, decreased delivery rates
and better driving services from drivers result in greater employee
satisfaction.
Opinion HR. contributes at SYSCO on Human Resource
Management
Market driven approach made the organization successful as
it is today. The wide demand of food and services of SYSCO is result of strategic
HR planning. The data collection and improvement of not so good factors
resulted in increased customer demand and greater satisfaction.
Key learning’s HR. contributes at SYSCO on Human Resource
Management
Hard work, strategy and planning changes outlook of an
organization.
Better results are produced if employees are well trained
and experienced.