Essay on Customer care

        I have visualize that when companies put their customers first so that these companies get benefits. From the vision of McKinney he said that the experience is our product. Your company has the commitment with the customers of your company that you must give priority to your customers. The communication with the customer of your company is very important that you have to communicate in such a way to you customer that will enhance the customer experience.  When you interact with the customers of your company, if you give good eye contact and smile so you can gain better experience from your customers. There is a need of a building and alignment with the customers of your organization means that your organization needs to solve the main issues of the customers before their main issues of their organization. They have to give more value to their customers so that this will help the organization to improve the customer experience.

        For increasing the customer experience the organization has to take certain steps. There are some ways the organization can able to better communicate with their organizational customers. The company can able to communicate with their customers through different media channels. The customer care department in any organization is extremely important because it helps to visualize the customer behavior in detail and also able to enhance the customer experience. In the customer service when you have to interact with your customer you must have to communicate with politeness and also give smile. The use of clear and ideal gestures from the customer service department also able to enhance the customer experience. The next media channel when the company interacts with their customers through mobile phones, the customer care department has to use such keywords writing the message that will give protocol to your customers (Duncan, Fanderl and Maffei 2016).

Reference of Customer care

Duncan, Ewan, Harald Fanderl, and Katy Maffei. 2016. Designing and starting up a customer-experience transformation. March. https://www.mckinsey.com/business-functions/operations/our-insights/designing-and-starting-up-a-customer-experience-transformation.