The involvement of customers in the product development
process is evident in the online communities. The product development process
involves product prototyping, product conceptualization, and idea generation. The
online user communities in the firm provide creativity at all the stages for
the product development. A lot of work
is carried out to determine the process of product development (Füller, 2006). The literature lacks
some conceptual understanding of different types of online communities that
generate influence on the development and innovation of product.
The online user communities can be classified on the basis
of characteristics and interaction levels. There are five different types of
community members including virtual customer community, user content
collaboration, user production collaboration, user development community, and
beta testing volunteer corps (Daj & Chirca, 2009). The online user
communities work at different stages for product development. The importance of
the study is to identify the product collaboration innovation community and it
can work at a number of stages for the process of product development (Kear, 2011)
In the previous researches, the studies explored the role of
firms in the user collaboration innovation community that is in contrast to the
online communities. Hypios is a business platform on the basis of network and
enables the researchers to solve the issues and organizational problems on the
basis of intellectual properties of the business. The Hypios satisfies the
requirements of customers and service providing companies. The online platform
browses multiple and different online resources for active researchers. The
Hypios performs real time search for the algorithms of problems (Kozinets, Valck, Wojnicki, & Wilner, 2010).
Summary of present work on Field of innovation in online
communities
The significant difference in the five types of communities
is considered for diffusion and sharing. The firms justify mechanism for the
governingof online communities. The organizations acknowledge the role of the
innovations in the growth of the companies and the proper development of
commercial firms.The innovations can be further subdivided into the two primary
types including process innovation and product. In the virtual world of
technology, the mechanism of open innovation is developedfor the manufacturers
and the consumers. The concept about the involvement of customers and end-users
on collaboration and as co-innovators is popular for online communities (Daj &
Chirca, 2009).
The focus of the present research work is to identify the knowledge
gap between the preexisting research works and to identify the related research (Saunière,
Leroyer, Boudin, & Jean, 2013). The research work
is associated with the field of innovation in the online communities and the
launch of the new product development process. The capabilities of the online
platform are considered for the determination of influence and impact on the
development of collaborative innovation (Faraj, Jarvenpaa, & Majchrzak, 2011).
The variable on Field of innovation in online communities
The new product development and consumer co-creation improve
the strategy to launch the product online on the virtual platform. The needs of
consumers are ever changing and companies require new strategies to speed up
the process of product development. The online virtual platform includes
websites and social media (Richard P. Bagozzi, 2002). The online virtual
platform provides more possible ways to interact with the consumers and to
share the knowledge about the products. The interaction of companies with the
online communities enables to launch co-created and new products (Inc. com,
2018).
In the present study, the objective is to analyze the
innovations achieved on the basis of an online virtual platform that involves
customers and new product development process. The research shows that customers
provide innovative, new and feasible ideas about the fostering of product and
innovations in the services to improve the customer satisfaction level by
improving the services. The ideas generated provided by the customers go
through the screening stages in the product development process (Wang, Hsiao, Yang, & Hajli, 2016).
The study illustrates the role of online communities in the
field of innovation and how ideas can be gathered by customers for the
development of services and products (Füller, 2006). With the
development of technology, the online virtual network is growing rapidly that
makes it significantly important for the companies to gather all the strategic
information regarding the needs and desires of consumers. The research
discusses the importance of transparent communication, peer to peer to peer
argument, and a formal way of sharing the information (Toral &
Gangi, 2011).
The consumer engagement with the virtual new product
development works as extrinsic motivation for the development of new methods.
The impact of customer participation is analyzed for the virtual development project.
In the project, the valuable contribution is based on the innovation and
activities. The components of analysis are correlated with each other by using
the engagement of consumers with and the tendency is extracted by statistical
analysis. The final factors in the research are factor loadings, total item
correlation, and variance (Franke, Nikolaus, & Shah,
2003).
There are some major factors for the consumer’s engagement
with the virtual new product development for instance to get information and
knowledge, intrinsic interest of innovation, to illustrate new and innovative
ideas, curiosity, and dissatisfaction with the previously existing products. The
interest of the consumer is a frequency dependent variable (Saunière,
Leroyer, Boudin, & Jean, 2013). The dependent
variables in the research are the interest of the consumer in participation while
independent variables are curiosity, dissatisfaction, intrinsic innovation
interest, gain knowledge, illustrate innovative ideas, and monetary rewards.
Collaborative innovation has a significant role in the
product development process and managed the process of development in online
fields. The role of end users is in the small groups for the sharing of
knowledge with customers and innovative groups. The customers are innovative
and creative in the various sectors (Daj & Chirca, 2009). The companies learn
reasons about the failure rates and the process of launching new products
according to the requirements of consumers. In the collaborative innovations,
the general approach is considered and view point of consumers contributes to
the success of new products for the functional characteristics (Daj & Chirca, 2009).
References on Field
of innovation in online communities
Füller, J. (2006). Why
Consumers Engage in Virtual New Product Developments Initiated by Producers. Advances
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Franke, A., Nikolaus, D.,
& Shah, S. (2003). How Communities support innovative activities: An
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Daj, A., & Chirca, A.
(2009). DIGITAL MARKETING INSTRUMENTS: USING ONLINE COMMUNITIES FOR PRODUCT
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