A virtual engagement of the consumers is considered for the
persistent and professional consideration about the abilities of companies and
how customer interaction improves the services. The present work identifies a
new strategy of online virtual company relations with the customers. The
interactions of customers with the through virtual communities contributes to
the development of the organization. The research includes different
considerations about the process stages, innovation activities, level of
relation between the customers and companies and how it affects the motivation
of consumers for the perspective of development.
References on Field
of innovation in online communities
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