It is important for every company to
understand that their strategic plan must have some essential elements, and
quality is one of them. The quality and strategy are two parallel concepts in a
way that when both are performed together, they can bring low cost and
differentiated outcomes for a company. When a company wants to achieve its goals
and objectives according to its vision, then quality remains to be an important
element. It can help companies to increase their profits by increased sales,
and costs can also be reduced with quality strategy. Moreover, each element of
quality has many complications as well like quality can be instrumental for the
reputation of a company. The companies are able to compete on global scale and product
liability is also better with the essence of quality. The quality has various
key dimensions as well such as performance, reliability, features, durability,
aesthetic, value, and perceived quality. The ethics is another element related
to quality management, which asserts that companies should produce products,
which are safe & healthy to use. The other great thing about quality is its
ability to handle customer issues and complaints. When a company will have
integrated total quality management, it will enjoy better results and better
response from its customers.