The
CEO or Chief Executive Officer of Drukair (Royal Bhutan Airlines) was looking
at the landing of an airbus 319 as he thought about the success of Drukair.
Many years had passed and many challenges had been faced by the company but
they had emerged. They withstood the 2008 financial crisis better that what was
actually anticipated and continued to achieve success with the rise in tourism.
While his initial concerns were related to the load factor numbers, results
were positive when he checked and that was a huge assurance for him. However,
there were now different issues occupying his mind as well and he contemplated
which route to take.
Issue of Royal Bhutan
Airlines-Drukair Analysis
Although there were other issues
that needed to be contemplated according to perception of CEO. The issue that
he considered however was the online booking. He wondered whether a system of
online booking should be introduced by him or not through the website of
company. The initiative was no doubt new but it was also being developed.
Solution of Royal Bhutan
Airlines-Drukair Analysis
For raising sales and attracting
more customers, an online booking system should definitely be launched by the
CEO. No platform is better for this purpose other than the original website of
the company which has all the facilities and information that passengers
usually require. They can simply access the information and book a seat without
having to face a difficult. While this is going on, the affordability of this
system from the side of customers is very important. If tickets are being sold
costlier than their actual price, it can have negative effects on the success
and the sales [1].
Personal Takeaway of Royal Bhutan
Airlines-Drukair Analysis
I learned that while there are
different challenges, there is also a solution. Regardless of the industry,
hard work produces some efficient outcomes just like for CEO of Drukair. Using
different approaches can definitely result in a better outcome.
References OF Royal Bhutan Airlines-Drukair Analysis
[1]
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M. Zangmo, W.
Liampreecha and S. Chemsripong, "THE INFLUENCING FACTORS OF CUSTOMER
RETENTION IN AIRLINE INDUSTRY: A CASE OF DRUKAIR ROYAL BHUTAN AIRLINES,"
Social Science Asia, vol. 1, no. 3, pp. 84-92, 2015.
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