What are the different dimensions (or aspects) of tourism satisfaction discussed in Literature Review section (Tourism Satisfaction: Conceptual Background, pp.3-4)?

        In the literature review section of the research study the customer satisfaction has been discussed in detail. The customer satisfaction concept given by Hartman in the year 1973 consist of 3 main dimensions which include affective, systemic and cognitive. Cognitive dimension explained the experience of the customers. Systematic dimension explained the difference between the services received by the customers and the services customers were expecting. The psychological response of the tourists or customers are explored by the affective dimension. Through the literature review it can be known what previous studies have contributed in the field and where the research gap persists that needs to be mitigated.