I had heard a lot that companies with a lack of career
path often face a strong turnover because employees lose their interest and
switch to other job but I didn’t seem to believe it until the situation was
faced by my previous company. A high turnover was experienced just because
employees couldn’t get a sight of what they were supposed to do in the future. Little
did the company know about the arising circumstances but the performance of
firm was considered more important while such a begrudging situation was
waiting like a silent storm. I had experienced the whole scenario and it had shaken
the company to the core when employees left because they were more worried
about their own careers.
A
company is basically a resource for employees to gain not only a financial
support but also more experience in utilizing their talents for future
advancements. Although a worker is devoted to the success of the company in
which he or she works but that person also wishes to improve his own skills.
There are companies that focus on the development of their employees and it
results in employee satisfaction that ultimately pushes the company towards success.
However, there are also companies that care about the career of their employees
but the firm’s growth is more important.
The
same can be said about my previous company and I know so because I was very
communicative with my colleagues. I often conversed with them and I knew how
their behaviors were changing towards the job. At the beginning of my journey
with the organization, I observed almost no change and the environment of
workplace was completely healthy with motivated employees working for reaching
a certain goal and making sure that the manager was satisfied. In only a little
time, I got to realize that for the organization, the competition was quite
high in the market. That is why workers had to work in a more efficient manner
almost every day. An additional thing that I got to realize was that the
workload didn’t seem to decrease regardless of the changing market and it
played an important role in the dissatisfaction of employees. Basically, it
became the reason why arguments rose.
A
company is able to keep an efficient workplace atmosphere when it works
successfully in the market and manages some time for its employees as well. Workers
feel most threatened when they realize that the manager has no time for them
even when they are working full-time without lacking at all. In my previous
company, the manager didn’t have even a little time for conversing with
employees on the topic of career development. No key points were told and no
short-activities were conducted. Although such an ordeal was being tolerated by
the workers but I knew that employees couldn’t hold the strong emotions in
themselves.
One
day, an employee mustered his strength up and went to the office for a
complaint. We were expecting that something wrong was going to happen and were
waiting for it. However, we were told by that worker that manager was going to
conduct an activity in a few days. It surprised me because I knew that
something like that was very unlikely to happen because I was familiar with the
central thoughts and agenda of the organization. It was common to realize as
well that when manager had not been doing it for months, why would he start
immediately?
My
suspicions were proven right when nothing happened and it seriously became the
last straw for employees. In first few days, an employee had left and it
triggered a chain reaction causing almost every other employee to question
their career development. The answer was mutual and that was to leave the
organization. That is what happened and left the company broken.
Lack
of KPIs and SMART Objectives
Often when
individuals are asked about their opinions on a specific job or company, they
would state that working there will be quite an experience because the
environment there will hone me in a way that no other organization can do. But
what if there is no honing and all the person has to do in a company is work
without a specific goal and whatsoever? This is the situation that I am facing
at the moment in my current company. Along with me, there are many other
workers who are not satisfied with how they are progressing towards their own
betterment.
Every
other company has a specific direction in which it runs and employees are
provided with a destination which is led by that direction. Moving along this
direction helps in reaching to the destination in a timely manner and efforts
are not wasted. When there is no direction, employees are unable to perform
well. This inefficiency is fueled by the fact that their development is not
being taken care of properly. At my present semi-government company, we are facing
a situation similar to it because almost every employee is not satisfied with
the results of performance appraisal. Although there are tests and activities
but the results are not satisfying employees because even after the activities,
the change is almost negligible. Now, it can be said that activities are quite
weak because there are no KPIs or SMART objectives.
I
have come to realize that goals are more than just a little important when it
comes to the performance of employees. After all, they make the workers focus
their attention of some specific beneficial results. In a properly organized
system, workers pay a lot of importance to know just what the management
expects from then in terms of accomplishment. Additionally in the achievement
of a goal, there are different chapters that serve to improve the skills of
employees.
Smart objectives or goals are basically utilized in the evaluation of employees as a
method to analyze the performance towards specific objectives. With SMART
goals, the achievement and formulation of goals can be utilized in reviews,
evaluations, and conjunctions. The specification of an activity or goal will
help the employee in knowing just what the activity or process is all about.
Workers should know just how the measurement of a goal will take place and the
employee should adjust to that method. An important part is that the
performance goal’s outcome should be under the control of the worker as it will
let the employee realize that if he wants, the goal can be achieved indeed. It
is important for the goals in terms of performance with their benefits to be
relevant with the responsibilities of the organization and employees. The last
aspect meanwhile hones the time management skills of an employee. I truly
believe that integrating these objectives can help in raising the customer
satisfaction.
At
the moment, this is also just what the company lacks along with KPIs or Key
Performance Indicators. With the help of these indicators, organizations are
able to measure the performance of individuals relative to their objectives and
goals. In the assessment of employees’ performance, the company doesn’t use key
performance indicators and it doesn’t pinpoint the weak areas of employees.
Overall,
I know that the company can improve the satisfaction of employees by involving
both KPIs and SMART objectives in the assessment or appraisal activities which
can help the workers in understanding just what the areas are that require most
of their attention. I know that most successful companies pay attention to how
their employees are working and what to do in order to improve their
efficiency. My present company can also use the same strategy or else there
risks of a strong turnover.