The best Example of Complaint Letter

[Your Address]
[Your City, State, Zip Code]

[September 30, 2021]

[John]
[Complaint about the defective electronic product]
[Jarir Store]
[Jarir store, Al-Khobar]
[City, State, Zip Code]

Dear John:

I am writing to you to complain about the poor quality of your electronic product. On September 28, 2018, I received my order of a Samsung note 9 by your delivery boy. I purchased the Samsung note 9 from your Jarir Store in the Al-Khobar. Unfortunately, the product delivered to me is defective. The touch system of the mobile is not working.   

The working process of the touch system of the Samsung note 9 is very bad. After working the whole day it was unable to even open my home screen. I am your regular customer and I was not expecting such a defective product from your store. This bad experience is encouraging me to change the store to avoid such experiences.

I am writing to you to change my mobile phone or refund my amount paid for it. I would appreciate your action if you will repair it or replace it with a fully working product. I will wait for your response before going to seek out a third party to resolve the matter. Please consider my complaint and response me back about your plan towards the mobile phone on my address that is mentioned in this letter.    

Yours faithfully,

ABC