Responsibilities and performance objectives of Employability Skills

In order to analyze the work and skills for the health and social care services there is the need to focus on the work and experience that is gained through the Institute for Medical Quality (IMQ). I have done fieldwork with IMQ and gained great experience of health and social care services. Regarding the responsibilities and performance objectives it is analyzed that I effectively focused on the quality, outcomes so that there could be effectiveness and learning. I was given various responsibilities at the IMQ as in the 21st century the sector stakeholders are interested to get the great things, as the globe are looking  for efficient, innovative and cost-effective outcomes by the Medicare. Thus, my institute gave me great learning and experience as my tasks were to focus on the technology-enabled things for the “smart” health care. With the use of ever-evolving policies there is focus to provide the quality facilities to the people.

Moreover, regarding the responsibilities and performance objectives processes, and capabilities there were various responsibilities given to me, as I had to focus on the appointments and procedures and also the best and effective treatment plan for the customers and patients. Thus, have to effectively focus on the involvement of the patients through sharing test results, in order to deliver high-quality services I was working hard in the company and involved cost-efficient methods so that health care providers can be given effect (Haroun, 2015).

1.2 Effectiveness against defined objectives

I effectively performed my duties at the IMQ as; I show my effectiveness against defined objectives, through using the effective communication plans, blogging or social media etc. My main goal and task was to manage the team, in this way, I effectively managed the team because teamwork by assigning the tasks to the people and by helping them through defining objectives to them. Moreover, I am good at working with my people or team as I helped them through using the problem solving skills and through effectively find solutions for them.

The tasks assigned to me were related to innovative and cost-effective outcomes, involvement of the patient’s appointments and procedures and also the best and effective treatment plan for the customers and patient, however, in this way, I effectively managed the difficulties or setbacks so that team member could think creatively and so that there could be improvements in the tasks, it is analyzed through planning and organizing that I can effectively perform the tasks to manage the staff. I have leadership skills; I am able to develop project timelines, as I helped the department, where I managed the stakeholders through meeting deadlines.

1.3 Recommendations for improvement

 There are several issues that Medical Quality (IMQ) and other services department in the same sector are facing, as there are issues related to the expensive services of the Medicare because people cannot effectively pay for the services. Self-management need to be concerned in this way so that there could be the better experience, people need to give new responsibilities at work so that they could effectively focus on the technical skills and so that there could be an effective use of the skills relate to software. People are spending much on healthcare, there is need to provide the quality of care at the health system because there is biggest gaps.

However,  IMQ is facing the problems in management as the customers or patients are not effectively managed, in this way, there is the need to expand the programs that are based on the quality concerns and new technological revolution so that there could be affordable coverage for the people or patients. The patients are facing the issues related to the out-of-pocket costs and there, in this government of UK or US can make the family plans so that there could be a solution of the chronic condition and so that people could buy effective health insurance under the new system. In order to cover gaps the effective management of the team and the support to the team need to be given so that employee’s motivation can be enhanced.

1.4. Motivational techniques in order to the improve quality of performance

Some motivational techniques that can be used in order to improve quality of performance are increasing of the motivation of the people, as there is the need to help and improve performance of the employees and people. Motivational techniques can raise morale of the employees and there could be focus on the boost productivity so that there could be increase on employee motivation and so that they could be more helpful to the people and team. It is analyzed that through the recruitment of the new employees and through the involvement of the people, who know about technology and advancement, there could be better focus on the positive work environment and patients can be given help in better way. Motivational techniques can help to encourage teamwork as there could be better idea-sharing and there could be employee’s freedom.

There are issues relating to the increase in the cost of medical or health and social care services. In this way, the teams need to stay motivated or manager needs to be self-motivated so that there could be increase or fulfillment of the goals and objectives. It is known that goals are reasonable and can improve the performance of the employees. However, there is need to motivate employees, through providing them clear direction and through giving they trust that their ideas and creativity techniques can help the company to grow. Moreover, in order to get the effectiveness in employee achievements in the Medical Quality (IMQ) services, effective policies can be made because in these way performance objectives processes can be effectively focused and there could be better involvement of the people or team (Gerdin, 2015).

LO 2 Develop interpersonal and transferable skills

2.1 Solutions to work-based problems

There are several solutions that could be focused in order to get the effectiveness in the healthcare and social services system, as managing the team is the most important task because when a team is managed effectively there could be the focus on the innovation and progress aspects.

There could be several issues at the workplace, as there could be issues related to the management is concerned with the over stocking of medicine. Medical staff purchases extra medicine form the suppliers for personal rewards and discount offers. While sometimes new medicines were purchased because the staff misunderstood that all medicines are sold. As a result of this overstocking increase, the expense of the health care center (hospital) and even medicine get expired after the specific date because getting sold. My solution for the problem as the assistant of the medical management was to develop a record of medicine inventory and record the number of medicine sold and purchased. For this purpose excel and other documents, files can be used as tools to make the records of inventory.  (Taylor, 2016).

2.2 Communication of Employ-ability Skills

 It is analyzed that communication skills are really effective for the management, however, it is known that if manager able to convey things to the employees in the better way and if there are clear and effective goals, then employees or other team members can effectively focus on the tasks. While communication is also important for the employees other than the management of the organization.  Through the transferable skills, it is known that communication skills can help and promote the organization as in the case of Medical Quality (IMQ) services there can be the profitable job and there could be the development of the effective skills in the workplace if the communication or interpersonal skills are effectively concerned. However, for the effective management, there is the need to develop interpersonal skills considering the communication skills and other effective communication strategies so that there could be the encouragement (Aldridge & Wanless, 2012). Considering the importance of the communication in the organization my communication style was developed. Communication style with the top management and subordinators was different because of the difference in downward and upward communication requirements. I was obliged to provide the report to the managers, therefore my communication style with them was respectful and my main focus was on listening to what they said and reporting towards the completion of tasks. While on the other hand while communicating with my subordinates down to my level, I followed the authoritative and leading style but quite formal.     

2.3 Time-management strategies of Employ ability Skills

The strategies that are better for the improvement of the healthcare and social care departments is very much important to be made according to the need of the improvement. The improvement in this work is very much necessary as the health and social factors are very much important that are focused nowadays by the people and as well as by the departments, organizations and the other followers as well.

Actually, in the health care center, the biggest issue is poor management of time that causes the problem for the clients. Nurses and other staff give favor to the clients by taking something in return as monetary or non-monetary benefits. Because of these patients with the poor condition that actually need immediate attention of the doctors and medical staff suffers a lot. Therefore first time management strategy was to reduce the waste of time in the over processing. For this check up by the medical staff like nurses was enough to get information about the further treatment and concerning doctors. Some patient that do not have serious health issues can be only checked by the other supportive medical staff. Patients of regular check should be given a specific time duration through this time management for the emergency patients can be managed. Other than this by setting goals towards daily tasks health care centers employees can effectively manage time.  (Aldridge & Wanless, 2012).

LO 3 Impact of current lifestyle choices

3.1 Role in a team in order to achieve shared goals

The teams are made of more than two people as it increases the working efficiency of the task very much improved. When more than two people think differently then they will find out more than one better option in regards of solving the issues. employees play different roles in the team as leader’s roles, supportive role and member’s role (follower’s role). They can work together when the team is based on the similarities or mutual goals. For this organizations can give training to the employees to work for the mutual goals achievement with harmony and collaboration.  When you make a team, you must make some goals in order to achieve them the whole team started working on the goal with a great level of efficiency and with a great level of good performance as well. The team members’ work with unique efficiency and each member will work according to the new and unique ideas in the best implementation of these issues. The teamwork in health and social care improves the efficiency of the department more quickly and more efficiently as well. This makes the implementation of strategies more quickly and with best results as well.

3.2 Analyze team dynamics of Employability Skills

Major team dynamics are cultural barriers, diversity, stereotyping, and difference in interests, goals, and personality of the employees in a team. The qualities of each of the people in a team are different and these are according to the need of the work on which they are putting their efforts and as well as for which they are making their efficiencies improved and organize them well.  People behave in a different way because of the difference in their personality and lifestyle also. Their moods and emotional control also draw influence on their role in teams. The team working in this regard is very much effective and very much positively affects the working in the betterment of the health and social care department(Gerdin, 2015).

3.3 Suggestions to complete tasks

There are some suggestions that to complete a task are:

Manage human resources

Manage time through scheduling

Set SMART goals

Develop interest through motivational rewards  

You must first collect all the essential things that are needed to be used by you in the working in this process. Develop harmony and interest in the team member toward goals competition. Motivational factors as rewards and benefit in form of bounce or high-performance rewards can help complete tasks and achieve goals. The other important thing is that it saves your time so you must collect all the stuff that needs to make that process complete and efficient as well. The tasks that are assigned to each member must be according to tyro its skills and abilities so that it may not become a burden over it. In addition, by considering it a burden he or she does that task wrong that any working premises cannot afford at all (Taylor, 2016).

LO 4 Strategies for problem solving

4.1. Evaluation of tools and methods

Tools and methods used for the solution are authentic that can effectively deliver the desired outcomes for the solution. According to my views solution of the first problem regarding time management is applicable as it has the potential to control the effects of problems. Through establishing a system of patients card number fair services delivery can be made possible in the health care center. While the solution for the second problem related to an increasing in expense because of overstocking can be considered effective because outcomes and results of the solution can be measured. While according to my views other software's and programs installed in the personal computer or mobiles other than excels can be also used. Data records for medicine will help in the management of medicine inventory but for this medical staff should update the records while purchasing or selling medicine.       

4.2 Appropriate strategies for resolving problems

According to this, my communication strategy can be evaluated. My communication strategy was effective because of the positive effects of strategy on the environment of the organization. As there were no conflicts raised that are the most frequent and common outcomes of the poor communication skills. While the communication style was full filing the requirements and did not raise the problems on the job. In fact, problems were resolved with this communication strategy as problems presented in the previous questions were resolved after the meeting with managers, therefore, it can be considered as effective. (Chaita, 2016).

4.3. Evaluation of the potential impacts

To sort out the problem related to the time management issue I developed a strategy according to the situation. My strategy was to develop a patient card system. There should a nurse available all the time who will check patients first. Thus only patients having critical condition will be sent first to the doctors and patients that have the only minor issue (minor fever, a small fracture) will be sent to other medical staff. Thus nurses and medical staff can support doctors in checking patients and time could be saved. Because of this time, management treatment rate will go high and hospital/ health care center will earn more.

References of Employability Skills

Aldridge, M., & Wanless, S. (2012). Developing Healthcare Skills through Simulation. SAGE.

Chaita, M. V. (2016). Developing Graduate Employability Skills: Your Pathway to Employment. Universal-Publishers.

Gerdin, J. (2015). Health Careers Today. Elsevier Health Sciences.

Haroun, L. (2015). Career Development for Health Professionals: Success in School & on the Job. Elsevier Health Sciences.

Taylor, L. E. (2016). How to Develop Your Healthcare Career: A Guide to Employability and Professional Development. John Wiley & Sons.