Introduction of Information and Communication Technology (ICT)

It is analyzed that communication is known as the two-way process that is important for any companies; however, in this paper, there will be the examination of the communication of the sender and receiver and the issues that are concerned to the health and social care. However, it is analyzed that communication is the effective process and it helps to keeps or connects people together so that there could be affected. The theories and communication skills are analyzed in the paper and there is the examination of the health and social care that how inappropriate interpersonal communication can affect the companies and how issues can be there in the social care. However, in order to support service user, there is the need of effective communication process so that values and cultural factors could be based on the codes of practice and to that there could be practiced in order to improve the communication. This paper also analyzed the ICT software packages in the health and social care so that there could be the effective communication and so that benefits could be attained from the patient and the healthcare people (Aldridge & Wanless, 2012).

1.1 Apply relevant theories of communication to health and social care contexts

It is known that communication is known to create the effect as well as the positive understanding in the people, so that there could be encountering of services and so that companies could be focused on the good client service. Moreover, communication is the transactional process that focuses on the health and social care context so that there could be effectivity in the purposeful process. There are different communication theories that need to be concerned for the beneficial outcomes, as the Cognitive, Humanistic, Psychoanalytic, Behaviorist is the theories that need to be concerned in order to support communication benefits example, the human dignity or self- awareness. There are other theories that can also support the process of the communication example, the Maslow’s theory as well as the human need, these throes help the companies to focus on the person-centered approach; as the cognitive theory explains about the benefits of the communication that needs to be concerned in the companies. The intellectual of an individual focused in through the case, as there is need of the theories so that effective communication system can be part of the company and so that health care industry get the effective level of awareness.

It is analyzed through the case of Anna that to was a serious case but the hospital staff due to less communication or not identifying effective practices of communication suffered the issues, as the husband Paul was told that his wife or Anna was drunker; therefore, the staff has the valuable time and the hospital in this way, do not want to waste to examine her. It is focused by the staff that no history of Anna was known or there was no medical history, therefore, due to communication gap issues were there in the hospital staff management. Anna in another hospital was diagnosed with a stroke; thus, it is analyzed that theories of communication need to be concerned for the effective communication so that companies could able to provide the quality care (Mambi, 2010).

1.2 Use communication skills in a health and social care context

It is analyzed through the assessment of the case that effective communication or good communication needs to be focused in the companies or any work environment so that there could be the benefit and so that organizational staff can effectively reach the outcomes. Moreover, interpersonal skills need to enhance by the companies and through the effective communication, organization, as well as the staff, can effectively perform. Moreover, effective communication needs to be focused in order to work effectively (Taylor, 2016).

The companies need to build supportive relationships with the stakeholders and also the clients so that benefits could be attained through the effective communication skills. There are different culture or different cultural groups that have the different languages or health issues, therefore, in the healthcare department, there is the need of the effective care environment as well as the effective communication so that customers could get the benefit. Through effective communication, there could be effective gesture and posture that help the people in order to analyze that organization is really committed to the people. For the effectiveness, there is the need to reinforce IPC so that benefits could be attained and so that effective communication can bring effectiveness. Thus, Anna issues need to get them aware of the services by the doctors so that there could be effectiveness ion the healthcare institutions.

1.3 Review methods of dealing with inappropriate interpersonal communication

The patients had many of the issues in terms of communicating with them during the health and social care issues with discussing with them. The communication problem may occur due to many of the reasons like there may be a language disorder, a wrong interpretation of the results, message that needs to be transferred became improper. If there is a language issue then one must have learned all the languages properly so that they can easily communicate and can understand the things properly. The main barrier is the language barrier that interrupts the issue of communication among the patients. The health issues are communicating more because of this the health advices cannot be completely transferred to the patients (Sonneborn, 2011).

1.4 Analyze the use of strategies to support users of health and social care services

It is analyzed that for the effectiveness in the health and social care services there is the need to focus on the effective strategies, so that company could run its operations or functions effectively. For the effectiveness of the health and social care system there is the need of the huge information as well as the decisions on the beneficial strategies so that companies could effectively perform and so there is not poor communication in the department.

With the help of healthcare staff and people, there is the need to decide on the effective strategies so that there may not be the failure, as departments could be failed if there are no decisions on the effective communication. There are also need to focus on the strategies in the hospital development so that they could be the effective treatment as well as the effective counseling process. There are proper strategies that need to be impressed in the departments, however, there are strategies that can improve the company communication and there are strategies that help in adopting the effective interpersonal communication skills. It needs to be concerned in the health and social care services that there should be asking of clear questions by the patients so that they feel more comfortable in the hospital and so that they trust doctors and other staff. The staff, as well as the people or patients, can feel more comfortable if their needs are fulfilled and if they can effectively ask the questions of the service provider needs (Argyle, 2013).

For the area of proficiency as well as the effectiveness; the hospital needs to be motivating in the community as there can be maximum questions that can be asked by the people. Consequently, it is analyzed that the hospital needs to be effective utilize the preventive measure and effective physical environment so that there could be culture of the improve communication.

2.1 Explain how the communication process is influenced by values & cultural factors

Through the understanding of the cultural diversity, it is analyzed that there are patients in the industry who have the different languages as well as the cultures, as it is known that in the health and social care segment, there is the need of the doctors in order to understand the patients as well as the difference in languages. Moreover, there are issues with the people as every patient could have the t differences based on the differences in the foods, dress, and values. There are norms motivational factors; the patients have the different cultural beliefs or there could be issues related to the cultural influences. Moreover, it is known that there are differences as of how people communicate; therefore, for the patient; there is the need of the optimal health care services and there is the need to focus on the beliefs, traditions.

Furthermore, there are differences in the customs, rituals as well as in the people culture attitudes. The department or people need to understand that the patient and the service provider have some differences, there could be differences in the people. The patients need not behave effectively, or they are not trained to behave effectively because every patient has the own culture. It is known that for effective services in the healthcare industry there is the need to analyze patient because there can be different culture and there could be different practices by the doctors; doctors, staff or the management of the hospital need to interact with the environment so that there could be benefits that can be perceived in a culture (Krizan, Merrier, Logan, & Williams, 2010).

2.2 Explain how legislation, charters and codes of practice impact on the communication process

It is focused that in the hospitals, there is the need for the legislation, codes of practice. However, in this way, there could be effective in the operation and in this way, there could be effective in the health and social care staff. Moreover, there are various legal aspects in the communication process that need to be followed through the legislation as in this way, there could be private information of the employees or clients or patient can be saved, as the department has the information or personal information of the people; if the legislation is followed and if there is effectivity in the business operations according to the communication process then there could be effectiveness.

Through following the legislation as well as the code of practice it is known that there can be effectiveness and the legal right to confidentiality can be given to all the stakeholders so that the staff of a healthcare organization can be effectively deal with the issues and so that there could be the duty of confidence. There is the need of the departments so that that they follow the rules as well as eh regulations. Thus, it is analyzed that if the legislation is followed then there could be benefits related to the specifically adults as the department has the responsibility, in order to keep records of the people. However, departments can be more secured there could be if the effective code of practice then the management able to make good decisions according to the practical guidance and there could be maximum effectiveness in the confidential information at some of the particular time in the various or different cases. The legal regulations if followed then effectiveness can be considered as there could be consent to the use employee’s information (Aldridge & Wanless, 2012).

2.3 Analyze the effectiveness of organizational systems and policies

For the effectiveness in the organizational systems and policies, there is the need to effectively communicate with the service user. In the health and social care industry, there are organizations that can support the operations of the communication as in this way, values could be provided to the customers. For the effective organizational systems and policies; there is a need to stay focused so that the issues could be resolved and so that there could be no infection and mortality rates. There is the need to provide effective strategies as well as the organizational policies so that patient care pieces of training can be safer in this way. However, it is analyzed that in the organization or in the organizational systems and policies well communicate because there can be the effective working environment and safe atmosphere. It is known that for the organizational effectiveness lawful regulations, as well as the policies, need to be implemented so that there could be effective results through the relevant legislation and so that effective communication can be supported.

2.4 Suggest ways of improving the communication process

There are several aspects that need to be concerned about improving the communication process because in this way; an organization can adopt a proper communication process and there could be an effective range of service users. For the effective communication process, there is the need to improve an effect so that there could be better decisions in order to understand industry commitment. However, for the effectiveness in the business operation and in order to support the communications process effective decisions on the mission, goals, and policies also need to be concerned so that there could be effectivity in ion the employee's motivation styles. Moreover, it is known that the communication process focused effectively; of there are effectively focused on the cultural values; in the health and social care department, it is analyzed that the potential clients or the workforce can stay committed and there could be effective beliefs and expectations of the stakeholders if respectful environment is given to the stakeholders under the social culture (Mambi, 2010).

3.1 Access and use standard ICT software packages to support work

Through using the standard ICT software packages there could be effective outcomes as there could be a better support to the organizational policies and there could be a better focus on the aim of using ICT in health and social care because the benefit of ICT include the e-health plays. If there is effectivity in the standard ICT software packages business operations according to the communication process then there could be effectiveness.

3.2 Analyze the benefits of using ICT in health and social care for users of services

On the behalf of the health and the social care, it is necessary, to take the responsibility through the inventive ideas. The technologies of the information, as well as the communication, are utilized during the social care along with the health, which has an aim to improve the expertise during a performance through which a service consumer is satisfied at the superior stage. In the association of the health care as well as the social care the skills of the communication are changed which is assumed through the software of the ICT. With the support of the doctor’s health line, the patients are improving in services. There are various chances to learn the practical skills for the Medical Staff. Normally the doctor is used e-mail as well as the video conferencing which is providing through the services.

3.3 Analyze how legal considerations in the use of ICT impact on health and social care

The ICT applications have contributed to the social and health care as well as to the overall experience of service users, and indirectly or even directly support the professionals of care at the care planning point as well as at the delivery of services. The information’s confidentiality and service user’s consent is the trust foundation between the user and the service provider. A proper understanding should be there of legal and ethical accountability, confidentiality, and ultimately consent, which is important to secure the personal data and maintain the legal connection between the healthcare industry’s parties. The training regarding ICT has become one of the significant components of every formal training in in-service staff and students (Mambi, 2010).

Conclusion of Information and Communication Technology (ICT)

It can be concluded that in the health and social care, the ICT software packages need to be focused; so that there could be the effective communication and so that benefits could be attained from the patient and the healthcare people. However, it is analyzed through the case of Anna that to be a serious case but the hospital staff due to less communication or not identifying effective practices of communication suffered the issue. Therefore, it needs to be concerned by the departments in the hospital that there is a need to focus on the strategy of assessment so that issues may not be there under the barrier communications.

References of Information and Communication Technology (ICT)

Aldridge, M., & Wanless, S. (2012). Developing Healthcare Skills through Simulation. SAGE.

Argyle, M. (2013). Bodily Communication. Routledge.

Krizan, A. B., Merrier, P., Logan, J. P., & Williams, K. S. (2010). Business Communication. Cengage Learning.

Mambi, A. J. (2010). ICT Law Book: A Source Book for Information and Communication Technologies & Cyber Law in Tanzania & East African Community. African Books Collective.

Sonneborn, L. (2011). Nonverbal Communication: The Art of Body Language. The Rosen Publishing Group.

Taylor, L. E. (2016). How to Develop Your Healthcare Career: A Guide to Employability and Professional Development. John Wiley & Sons