The term “law” can be defined as the set of the rules which
are decided by the specific state and it is generated for the purpose of the
maintaining the peace and security in the society. The courts and police of the
countries are enforcing the people to follow the laws and rules which are by
the Government of the country (Open Edu, 2018). The term laws is
basically refer to the rules which are defined by the government and regime of
the for keeping the peace in society and protecting the citizens from several
particular issues and these all rules are sent for the welfare of the human
beings to providing them a safe and secure environment in the society (Open Edu, 2018).
The legal definition of the law can be defined as the law
which is unhampered as to time, and it can be applied on the subject of the
entire region for the legislative power which is enacted it. This law can be
applied to the all persons of the same class. It means rules are the same for all peoples.
The law is defined as the rarely out of news which is often focusing on the
fictional drama (Open Edu, 2018). It refers to
something which is touching the lives of the human beings on daily basis and it
also provides the rules governance for what we can do or do not. The major
purpose of the law is to settle the disputes for punishing as well as to
governing. The laws can be accepted widely but there are few laws which are
generating the controversy between the human being. In political social and economic
life laws play a central role (Open Edu, 2018).
Law about the formation of a contract
There are two main elements of the formation of the contract
but there many other elements which are used as the formation of the contract.
Two main elements of the formation of a contract
Agreement-Offer of
the Contract formation and laws
The agreement offers can be defined as the statement which
is provided by one person to another person by demonstrating his willingness
for entering the contractual relations according to the certain terms and conditions
which defined between them (Open Edu, 2018). The scope of the
Agreement offer is referred to as the single offer which can be made by the
different individuals. The central requirement of the offer can be suspected by
an offer which is used to indicating the willingness for bounding the proposed
contract. This agreement offer can be terminated by the rejection, death of the
offeree, revocation, Failure of condition precedent and lapse of time (Open Edu,
2018).
Agreement –Acceptance of the Contract formation and laws
This term can be defined as the unequivocal statement which
is provided by agreeing on the offeree for the offer of the offeror. The central
requirement of the agreement acceptance it must correspond with the offer
exactly, it must be unequivocal and communicated by the offeree for the offeror
(Law teacher Net, 2018).
Consideration of the Contract formation and laws
The consideration can be defined under the bargain theory of
the consideration as for the bearance of the one party on the promise the price
will pay for that for which the promise is bought. The central requirement of
the considerations is it must be a connection among the promise and considerations
which is required to supporting. It can
be move from the promise but it doesn’t necessarily for the promisor. It needs
to be adequate and sufficient. It says the previous consideration cannot be
good considerations (Law teacher Net, 2018).
There are many other elements which are used as the formation
of the contract and these elements can be;
Capacity
Formality
The intention of creating the legal relations
The above given elements are most important for the
formation of the contract and it provides vast information while creating the
contract between the offree and offeror. These elements discuss the capacity of
the contract according to the formality and it also describes the particular
intentions for creating the legal relations of the contract (Uio No Studie, 2018).
Objectives of the Formation of the contract
It is used to understanding the major terminology which is
related to the contract formation (Law teacher Net, 2018)
It is used to identifying about the formation of contract
such as when the contract has been formed (Law teacher Net, 2018)
To identify the issues of the contractor's formation with
acceptance, offer, consideration and certainty intention (Law teacher Net, 2018)
Goals of the formation of the contract
There are few major goals of the formation contraction which
are;
To understand the formation of the contract
To understanding all core concepts of the contract
To understand the relationship among the core concept of the
contract
Discussion of the Contract formation and laws
The discussion section deals with the analysis of the provided
case. The case provides legal issues and feasible analysis defines the rules
and regulations to solve the issues. The court of law in consonance is
associated with the contracts and laws. The analysis of the laws is based on
the Sultanate of Oman. Ahmed is a young
boy of 17 years old age and he was found of internet surfing. He was browsing
the World Wide Web to find the prices of the all the products, devices, and
gadgets. He found a low price of MacBook
Pro laptop at the very low price of OMR67. He was well aware of the actual
retail price of the product that was about OMR 670. He thought that the low
prices of the product on the website was due to some sort of error. He thought that
after purchasing the 10 MacBook at lower prices he can sale them to make more
profits. He used the credit card of his mother and the supplementary card was
given to purchase the items online. The order was confirmed and buying gone
through, the system of websites approved the sale of 10 laptops and the total
price of 10 products was deducted as OMR 670. On the delivery date, Ahmed was
waiting for the laptops to be delivered from the location of the shop.
Legal Issues of the Contract formation and laws
The present case was about the error of the price on the
website and the customer tried to take advantage and to purchase the laptops on
lower prices. The business conducting the sales of the products and items on
the internet should provide inevitable prices without pricing errors. The
websites sometimes use the strategies to set low pricing of products in order
to catch the customers (Digital. law.
Washington. edu, 2004).
The pricing errors may induce impact on the contracts and can result in the
financial loss. In order to reduce the errors of the binding contracts and the
erroneous prices of the products the retailers should consider the protective
methods to prevent the losses and for the formation of the contracts (Digital.
law. washington. edu, 2004).
The Sultanate of Oman provides the consumer protection law
(PACP) that provides the opportunities for the distributors as well as importers
to deal with issues related to the online services, policy making process,
stakeholder interests and potential clients (Export. gov, 2018). According to the
rules and regulations of Sultanate of Oman the companies can advertise the
products but the permission for distribution of the flyers should be taken from
the Muscat Municipality. The pricing issues can be resolved by the appropriate
implementation of rules and regulations of government in the Sultanate of Oman (Export.
gov, 2018).
There
are different key legal issues that must be considered by the online service
providers. The marketing of the new products is extremely beneficial for the
business. The process consolidates the relation between the existing clients
and the new clients (Digital. law.
washington. edu, 2004).
The present work deals with two key legal issues for online services regarding
the potential customers as well as contacting customers. The legal areas
include the rules and regulations of the FTC and the certain other protection
bodies of the consumers and intellectual issues related to the services in the
Sultanate of Oman (Digital. law.
washington. edu, 2004).
The legal issues considered for the intellectual properties are
associated with the copyright conditions and the trademark conditions. The
online service providers should ensure infringes related to the intellectual
properties. The trademark of the products
provides exclusive rights to the customers for the specified connections and
the services. In the Sultanate of Oman trademark databases provide a plan for
the marketing and the categories (Research-repository.
Griffith. edu. au, 2009).
The copyrights for the services are required to be related
with the original work. The implementation of the rule requires complete
analysis for the proposed branding and registration of the product along with
the price tags. The terms of services are expected for the adjustment of
intellectual property (Digital. law.
washington. edu, 2004).
The
federal trade commission (FTC) provides a complete domain related to the
marketing, privacy considerations, advertising truths and the anti-spam
legislation (Neilpatel. com, 2018). The anti-spam
legislation considers the unfair effect on the behavior and the decision of the
services in the Sultanate of Oman. The deceptive advertisement and mistakes of
the pricing are prohibited under the law (Research-repository.
giffith. edu. au, 2009).
The companies are liable for the recovery of customer
interest in case of any pricing mistakes. The relevant information for the
product and services should be provided to the customers and it must be related
to the consumer interest. The comparative advertisement and pricing of the
product should be fairly transparent and based on the standards (Research-repository.
giffith. edu. au, 2009).
The regulations induce impact on the process of advertisement and the pricing
process and are under the rule of Advertisement Self regulations council. The
advertisement of natural review board should be for the accurate pricing and
values of the services and the products (Research-repository.
giffith. edu. au, 2009).
In the Sultanate of
Oman the anti-spam law is known as CAN-SPAM and enforces the guidance of the
issues and the FTC enforcement. CAN-SPAM deals with the misleading heading
information about the services, deceptive subject lines, identification of the
message and conformation ways, recipient locations, receiving of the present as
well as the future emails about the services, delivery process, and the
shipping of goods to the customers (Digital. law.
washington. edu, 2004).
The rule of CAN-SPAM deals with the honor pricing and the opt-out requests. The
monitoring process provides checklist and guideline for the marking and
incorporation of the business (Neilpatel. com, 2018). The present case
deals with the legislation and rules for the delivery of products that are
purchased through online services in the Sultanate of Oman. The customers
should be provided by the authentic prices and cost of products (Digital.
law. washington. edu, 2004).
A number of risks are
associated with the pricing errors. The mistake of pricing includes the harmful
impact on the online retailers. It may result due to the problems and misusage
of software and probability of the risk increases with the increase of online
cyber-attacks. The internet and information technology spreads to recognize the
issues and compound harms (Digital. law.
washington. edu, 2004).
Previously some online shopping services experienced the same issues and these
services include MySimon.com, shopping bots, and Shopping.com. The error that
replaced the actual price with the lower prices can result in the flood of
orders and retailer becomes able to recognize the issue and can correct the
mistake. Besides the facts described in the case, some other online services
faced the same issues due to the mistake of price tags (Digital. law.
washington. edu, 2004).
For instance, in 2001, the online services of Kodak offered some digital camera
of $329 at the price of $100 and the legal experts argued with the service
providers for the automatic confirmation email and as a result of the issue,,
the company decided to provide honor to the sales. Due to the incidence, Kodak
Company faced the loss of about $ 2 million (Digital. law.
washington. edu, 2004).
In case of another instance, the online service provider buy.com agreed for the
settlement with the 7000 customers at the price of $575,000 and they refused to
honor the orders. The incidence occurred for the price mistake of Hitachi
monitors that was original $ 588 and mistakenly placed as $164. The protection
levels of the online services are increased and the online retailers
successfully considered terms and conditions that avoids any kind of honoring
prices errors (Digital. law.
washington. edu, 2004).
The legal pages are provided on the websites that provide
disclaimers for the reserving of rights and the pricing errors of the products.
The websites provide a list of pricing policy that is under the conditions of
use. The Amazon states best practices for the stated prices and the discretion (Digital.
law. washington. edu, 2004). The terms and conditions ensure the
online retailer to consider the balances and the objectives of marketing on the
legal perspectives. The terms and conditions are posted on the websites and are
often named as browse wrap. The agreement ensures the customers for manifest
all sort of assents (Digital. law.
washington. edu, 2004).
In the present case, Ahmed is waiting for the products and
MacBook to be delivered at his mentioned places. The previous analysis of the
errors and how the companies honored the prices (Digital. law.
washington. edu, 2004).
The situation depends on the numbers of orders that are placed by different
customers and margin of the prices. The original price of MacBook was OMR 670
while due to error it was mentioned as OMR 67. Ahmed ordered 10 MacBook to get
more profit. Even in the case of single customer the loss is lower but depends
on the decision of service providers and retailers. The service providers
decide wither to honor the price or to deny. Still, at the end of the case,
there is no evidence about if the product will be delivered to Ahmed or not.
In order to avoid the error of pricing, the formation of the
sales contracts provides more secure models. The final webpage before the
completion of the online order should provide a specified button saying “Place
your order”. After placing the order, the acknowledging email is sent to the
customer as receipt of order (Digital. law.
washington. edu, 2004).
According to the contracts, the item cannot be delivered to the customers
without the confirmation notifications. The buyer first communicates with the
service provider and proceed the further process for the shopping cart system. The
retailer should be more careful with the confirmation emails either they are
automatic or the confirmed (Digital. law.
washington. edu, 2004).
The proceeding process for the retailers depends on the confirmation and then
the order should be dispatched. In the present case, there was no email sent to
Ahmed for the confirmation. If the confirmation emails are explicitly sent then
the services can be arguable. The confirmation email detects the pricing errors
and provides the original information about the cost and products (Digital.
law. washington. edu, 2004).
In the case of an online retailer, the pricing mistakes can
generate more and huge losses and the opportunistic benefits are considered to
the unilateral mistake. The contracts are developed for the establishing of
adverse conditions (Digital. law.
washington. edu, 2004).
The effect of the pricing errors and mistakes can result in the enforcement of
contracts. The fault of error and prices cause mistakes in the dealings. The
mechanical ways are used for the prediction of magnitude and the pricing
errors. The adverse effect is on the retailers that enforce unconscionable loss
(Digital. law.
washington. edu, 2004).
In order to avoid the losses that are caused by the pricing
errors, the inexpensive methods are used by the companies to protect the
business. The statement of terms and conditions reserves the right for the
cancelation of order along with the explanation of the issues. The dispatching
of product initiates after charging the prices of products through the credit
card (Digital. law.
washington. edu, 2004).
In the case, Ahmed was using a credit card to pay for the 10 MacBook at the
price of OMR 670. In case of additional insurance, Ahmed clicked on the button
of terms saying “I Accept” during the whole process for the checkout. The
successful completion of all the steps for the online order ensures the
confirmation and availability of the shipping and delivery of MacBook at the
cost of OMR 670.
In order to avoid the errors, the customer should accept the
terms and conditions designed by the company. The terms and conditions consider
the acknowledgment of online purchase through email. The automated email
response system states the acceptance and rejection of orders (Digital.
law. washington. edu, 2004). The system of automated tracking for
the trends of sales and prices should be used by the companies to reduce the
chances of errors and wrong authentications. The companies are required for the
honoring of price errors that induce gestures of goodwill and fostering of the
loyalty of the customers (Digital. law.
washington. edu, 2004).
Conclusion of the Contract formation and laws
The case provided in the present analysis was associated
with the issues of online pricing errors and cost issues for the products. The
customer placed an order for MacBook on the online service providers and the
cost error was significant because customer purchased 10 MacBook at the same
price of the single product. The online transaction by the credit card was used
for the payment process. The service providers were not using any sort of
confirmation methods such as the services were not sending a confirmation email
to the customers. The confirmation email by the service providers are auto
generated and delivered but can be used for the identification of any error.
Because there was no detection of the error and the unexpected loss was
acknowledged in the case. The customer was waiting for the delivery because no
information was shared with him about the cancelation and acceptance of the
order. The legal issues associated with the case are considered to determine
the impact of errors on the profits and delivery services of the online service
providers.
References of the Contract formation and laws
Digital.
law. washington. edu, 2004. OOPS! THE LEGAL CONSEQUENCES OF AND SOLUTIONS TO
ONLINE PRICING. [Online]
Available at: https://digital.law.washington.edu/dspace-law/bitstream/handle/1773.1/354/vol1_no1_art2.pdf?sequence=1
Export. gov, 2018. Oman - Direct Marketing. [Online]
Available at: https://www.export.gov/article?id=Oman-Direct-Marketing
Law teacher Net, 2018. Formation of the contract. [Online]
Available at: https://www.lawteacher.net/modules/contract-law/formation/
Neilpatel. com, 2018. Three Key Legal Issues Online
Marketers Need to Know About. [Online]
Available at: https://neilpatel.com/blog/legal-issues-facing-online-marketers/
Open Edu, 2018. What is law?. [Online]
Available at: https://www.open.edu/openlearn/ocw/mod/oucontent/view.php?id=68341§ion=1
Research-repository. giffith. edu. au, 2009. Legal issues
and challenges in online shopping: A comparative analysis of Australia and New
Zealand. [Online]
Available at: https://research-repository.griffith.edu.au/handle/10072/30094
Uio No Studie, 2018. Formation of Contract at. [Online]
Available at: https://www.uio.no/studier/emner/jus/jus/JUR5240/h10/undervisningsmateriale/Formation%20of%20K%20at%20common%20law%20presentation_okt10.pdf