The
aim of the paper is to provide a quick overview of the corporate communication
strategies of Apple Corporation. The organization was incorporated in the year
1977. The organization achieved rapid success and created a production line of
computers within few years after the incorporation. The organization went
public in the year 1980. The key products of the Apple Corporation include
iPad, iPhone, Macintosh, Apple TV, etc. The paper will identify the key
stakeholders of the organization and how the corporation communicates with
these stakeholders. The paper has not only identified the communication
strategies but has also given some recommendations through which Apple
Corporation can improve its communication strategies even further.
Overview of the corporate communication strategies
of Apple Corporation
Apple
is a world-renowned American corporation that provides various technological products/services
to its customers. The headquarter of the corporation is located in Cupertino
California. The organization was established in the year 1976 by its founders
Steve Jobs & Steve Wozniak. The organization was incorporated in the year
1977. The organization achieved rapid success and created a production line of
computers within few years after the incorporation. The organization went
public in the year 1980. The key products of the Apple Corporation include
iPad, iPhone, Macintosh, Apple TV, etc. The key services of the corporation
include App Store, Apple Music, iBook Store, iTunes Stores, etc. The
organization is considered among the largest technology companies in the world
which includes Facebook, Amazon, Facebook, and Google. According to the 2018 statistics
the organization has employed 132000 employees. The organization is known for
its huge revenues and consider the largest technology company in the world in
terms of revenue (Campbell, Edgar, & Stonehouse, 2011).
Reputation of the corporate communication
strategies of Apple Corporation
The
key stakeholders of the organization include Customers, Apple’s employees,
investors, and suppliers. Apple corporation's top stakeholders are its
customers, and the corporation has designed its business strategy accordingly.
Apple is huge brand, and the corporation has created a major brand image in the
mind of its customers (Kourdi, 2009). The customers of Apple purchase Apple
products due to their aesthetics & high quality. It can be said that Apple
has created customer loyalty by meeting the needs of its customers. The Apple Corporation
has generated exceptional reputation in its employees by providing them
facilities like training programs, incentives, and lots of compensation
packages, which can be considered competitive in the technology industry of
United States (Campbell, Edgar, & Stonehouse, 2011).
Apple
Corporation earns a significant amount of revenue by generating huge amount of
sales. When the corporation generates higher amount of revenue, it's
profitability increases through which it can provide significant amount of
return on the investment. It means that the corporation focuses on the interests
of the investors. Due to good financial conditions the organization is the top
priority of the investors (Gambetti & Quigley, 2012). The reputation of
apple is quite high for investors because they know they can earn good return
by investing in Apple. As discussed earlier Apple Corporation is a huge brand,
and that is why it has strong relations with its suppliers (Cornelissen, 2011). Because Apple is a huge corporation
many suppliers want to work with Apple Corporation. However Apple Corporation
is in the position to negotiate with its suppliers efficiently (Campbell, Edgar, & Stonehouse, 2011)
Corporate Communication Functions
of Apple Corporation
Apple
has implemented various corporate communications strategies for achieving the goals
of the organization successfully. With various effective communication
strategies the organization try to communicate with its customer and deliver them
the necessary information (Campbell, Edgar, & Stonehouse, 2011). For instance Apple Corporation
conducts Apple events for providing information to its stakeholders, which
include investors, customers, and employees. Apart from apple events the Apple
Corporation utilizes social media websites such as Twitter, YouTube, and
Facebook for providing information to its investors and customers. The CEO of
the corporation has created effective communication strategies through which
employees and management can freely communicate with each other (Gambetti & Quigley, 2012)
The
corporate culture of Apple allows employees to take part in the decision making
the process. The leadership of the organization has influenced its employees to
make decisions. The management of the employee takes feedback from the
employees regarding various tasks and how efficiently various tasks are being
performed (Spender, 2014).
Recommendations of the corporate communication
strategies of Apple Corporation
Due
to the strong corporate culture of the organization the internal communication
is quite effective which is allowing the Apple Corporation to resolve various
issues within the organization efficiently. However there is still room for
improvement, and the organization can improve its internal communication strategy
(Campbell, Edgar, & Stonehouse, 2011).The corporation has
the option to hold various workshops or seminars for improving the
communications skills of the employees. The employees will only be able to
communicate effectively if they have relevant skills regarding communication.
The organization's leadership can influence its employees to identify the
issues which are occurring I the organization due to communication so that an effective
strategy can be formed, which allows the organization to mitigate the
communication-related issues (Campbell, Edgar, & Stonehouse, 2011).
References of the corporate communication
strategies of Apple Corporation
Campbell, D., Edgar, D., & Stonehouse, G. (2011). Business
Strategy: An Introduction (3 ed.). Macmillan International Higher
Education.
Cornelissen, J. (2011). Corporate
Communication: A Guide to Theory and Practice. SAGE.
Gambetti, R., &
Quigley, S. (Eds.). (2012). Managing Corporate Communication: A
Cross-Cultural Approach. Macmillan International Higher Education.
Kourdi, J. (2009). Business
Strategy: A Guide to Taking Your Business Forward (2 ed.). John Wiley &
Sons.
Spender, J.-C. (2014). Business
Strategy: Managing Uncertainty, Opportunity, and Enterprise. OUP Oxford.