Report on the Six Sigma Strategy

The six-sigma strategy is the combination of tools and techniques to improve the process. The technique was introduced by an American engineer who was working at Motorola in the year of 1980. The strategy is very useful in which almost all the opportunities are expected for the production of several features to become the product and the organizational strategies error as well as defect-free. The Six sigma techniques always in search of bringing the improvements in quality of the process outcome through recognition as well as removing all cases of defects. The technique if doing focusing on the improvements in the company’s objectives or the desired outcome. There are some benefits of six sigma strategies that can make the company, organization or business more powerful as well as the defect-free to increase the profitability of the organization. As we know the strategies and the methodologies are used by the company to measure the performance of the company as well as the major objectives of the strategy is to measure the goals in the outcome (Tsironis, 2012).

I have chosen JetBlue Airways for a six sigma strategy. The company is using six sigma strategies to measure the occurred problems as well as to measurer the impacts of those problems, enhancing profitability. Mainly the strategy tells about the costs of the quality to bring improvements in the service quality.

Problem identification of SIX SIGMA

JetBlue Airways, a company that is providing its air transportation service to the buyers, but it needs to bring some improvements into the performance like improve the time. According the transportation department of United States, the rate of arrival of flights on-time was seventy percent and an average of 79 percent. The two most significant initiatives of the JetBlue Airways are threatened by the delay in the flight. The cost is added by tardiness as well as it is undermining the corporate push for the reduction of the expenses in the years of 2020 around $300 million. The late flights also make the efforts weak of the company as well as it is making a bad impact on its potential buyers. In this section we are trying to measure the effects, of the problems like late flights, impacts, the cost, expenses as well as the overall performance of the company (Neves, 2009).

Root Cause Analysis of SIX SIGMA

The root cause analysis is applied on JetBlue Airways to identify what the real problem is as well as by having this analysis we can easily identify what kind of steps we should have to take to overcome the late or delay in flights of JetBlue airways. To apply the root cause analysis for this case, we have the appropriate knowledge of the key causes and the effects. The key cause causes are material or fuel, environment, management, equipment like planes, the process to take a flight as well as the involved people such as the staff of the company. After identifying the root causes, we can easily identify where the problem is. I am going to explain with the help of the fishbone diagram.

Management of SIX SIGMA

The management of the company may have some flaws in the management, such as assigning the same seats to the passenger can cause the delay of the flight because most of the passengers don’t like this thing. In the management, there can be some security issues like such as assigning the same seats to different people. It is just a possibility that can cause the reduction of performance of the company because the cancellation rate of the seats will be high and can be very expensive (Doggett, 2005).

Manpower of SIX SIGMA

Manpower is another cause that can be effective in creating the problem. Sometimes, the staff may be short to perform the responsibilities or the existing staff of the company may not punctual. The biggest possibility for the lateness or delay of the flight maybe because of the pilots due to late coming to fly the plane. The staff can go outside of the plane because of some kind of emergency like going toilets, or any family issue or illness and the company has no more pilots or staff at that time to fly the plane.

Method of SIX SIGMA

In the method, there can be some possibilities that can cause the delay of a flight. For example, the planning to take off or flight may be poorly planned, loading the baggage or the luggage to the plane may take too much time. In the case of any emergency or bad weather, the pilots have to take some diversions as well as in case of any kind of failure or damaging the system or component, the plane needs to be maintained in this situation.

Material of SIX SIGMA

The material has some causes that can delay a flight like lack of fuel in the plane as well as the clearance of ATC can take more time for delaying. The other possibility is also there like some engine problems may also occur or the computerized system of the plane can be damaged that can cause flight delay (T. Polito, 2006).  

Machine of SIX SIGMA

Some kind of glitches such as the power outage, computer system glitches or the airline glitches on the mechanical level can occur. These are some unexpected issues that can affect the performance of the company and bring delays in the flights. The computer system can be failed due to the power controlling system or any kind of runtime error in the computer system that cannot be able to inform the actual height, distance, as well as the other aspects.

The fishbone diagram is telling you about the possible aspects or causes which can cause the problem for arrival of the flight on-time as well as it can increase the expenses as well as the costs of the company in the results.

Improvement or Suggestion of SIX SIGMA

The existing company is now facing a delay in the flights that are affecting the overall performance of the company. To overcome, company should have to see the root causes and try to find the main flaws affecting the performance. From the analysis, I have found that the company should have to manage overall staff of the company as well as the company must have to increase their salaries to increase the performance of their employees to earn high profits from the market. The system fixed in the planes must have to be improved to manage make the plane system stronger that can handle the situations in the case of bad weather.

Controlling of SIX SIGMA

In controlling, the company should have to maintain the existing system and the business structure of the company should have to make a customer care service center that can ask for feedback. For example, the existing company has to make its website or application which can ask about the service after the flight for the better experience of the customer. The IT tool can bring so many improvements in the company that can increase the performance and profitability of the company (I. Alsyouf, 2018).

References of SIX SIGMA

Doggett, A. M. (2005). Root cause analysis: a framework for tool selection. Quality Management Journal, 34-45.

I. Alsyouf, U. K.-A.-H. (2018). Improving baggage flow in the baggage handling system at a UAE-based airline using lean Six Sigma tools. Quality Engineering, 432-452.

Neves, B. N. (2009). The challenges of six sigma in improving service quality. International Journal of Quality & Reliability Management, 663-684.

T. Polito, K. W. (2006). Using the theory of constraints to improve competitiveness: an airline case study. Competitiveness Review: An International Business Journal, 44-50.

Tsironis, A. G. (2012). owards an integrated framework for Lean Six Sigma application: Lessons from the airline industry. Total Quality Management & Business Excellence, 4(3), 397-415.