In this task, you will do
research and analyse resource requirements with consultation with various
stakeholders based on the scenario below. You will also implement a periodic
consultation process for this operational plan.
Scenario: After your first month in the store, your
Supervisor (Group Operations General Manager) has advised you that the existing
resource allocation is too old and you will need to research resource
requirements of the store as of now and develop an operational plan. Based on
the simulated organisation information provided (or your own chosen workplace
information) and also using the context and scenario, you will now conduct a
resource requirement analysis in consultation with relevant stakeholders of
this operational plan. Two samples provided. Provide at least two from each
resource type.
RESOURCE
REQUIREMENT ANALYSIS
|
Resource Name
|
Resource Type
|
Current Resource Allocation
|
Future Resource Requirement
|
Barcode scanner for labelling product price
|
Technology
|
10
|
15
|
Team members
|
Human resource
|
55
|
75
|
Computers
|
Technology
|
45
|
75
|
Smart Phones
|
Technology
|
30
|
55
|
LCD’s
|
Human resource
|
3
|
7
|
Laptops
|
Human resource
|
7
|
10
|
wires
|
Logistics & Materials
|
3
|
7
|
Wood benches
|
Logistics & Materials
|
4
|
9
|
Chairs
|
Physical and Furniture
|
60
|
80
|
Tables
|
Physical and Furniture
|
60
|
80
|
Pens
|
Stationary
|
45
|
150
|
papers
|
Stationary
|
345
|
700
|
Once
completed with the resource requirement analysis, you will now further
consult and communicate with relevant stakeholders on the resource
requirements.
Email
template
<Organisation name>
<Date>
Subject:
Dear Stakeholders,
The resources that are require by your company in terms of
implementing the resources well are essential and to bring must to the
organization as without these, we cannot fulfil our tasks efficiently and
we cannot handle our plans successfully without these resources. They are
compulsory to complete the tasks properly as all the things are interlink
with each other and they are going to enhance the workings more successfully
and efficiently as well.
<Insert your name>
<Insert your position>
|
Meeting
template
Meeting Minutes –
Resource Requirement for Store
|
Attending team members, General Manager, Resource Manager
[Name 1]Team members
[Name 2] G, M
[Name 3] Resource Manager
Announcements on resource allocation plan
[List all decisions made at the meeting. For example, the resource
allocation and the justification of resource.]
Our meeting has a purpose to make the stakeholders agree on the fact
that without resources we cannot be a successful organization any more.
[Feedback from stakeholders
They have decided to provide us the resources all we needed and aslo
provides us the assurity that they will corporate more with us.
Summary of the findings
All the points are clearly attained and all the resources are
provides by the authorities with mutual consultation of all stake holders
|
|
1.2: Develop and implement
consultation processes for the operational planning process
Scenario: The next step is to implement an ongoing
consultation process within your store and other relevant stakeholders
(including the General Manager). To do this you have decided to develop an
internal communication platform using the new INTRANET Collaboration System
that you have created for every employee. For this task you will need to open
one account in one of the online communication platforms Bitrix24
(or any other you may wish to choose) to send a notice/message to “All team
Members” (use another learner’s account where you send the message) mentioning
that this INTRANET communication platform will be used for all consultations of
operational plan. Once completed, please provide a screenshot of your
notice/message in the space box below.
IMPLEMENT
CONSULTATION PROCESS
|
In
this process, we are going to conduct the workings and developments of our
project in which we laid down the circumstances and all the stuff that not
only makes the working more improved and more highlighted.
Open
meetings are conducting in terms of making the points that needs to be
discuss and after discussion only they can be implemented and performed
properly.
Surveys
within organization are going to conduct those will highlight the success
rates and overall performances that hoe they are going to take organization
on further success rates.
Focus
groups in our consultation process are the stake holders that we will call easily
to attend our meetings so that they remain familiar with what is happening in
our company
Written
responses are deliver on this way, as it will also a professional thing along
with having the online documentations as well. The written forms are deliver
to everyone and they are going to manage the tings more efficiently.
Informal
meetings are going to conduct on urgent basis, as there are different things
that needs to be discuses and set on urgent basis with on the spot decisions
and discussions. This is another planning point as it is also sometimes
becomes compulsory to perform.
|
1.3: Develop Key Performance
Indicators to measure organizational (specifically store) performanc
In this section and based on your
workplace, you are now required to develop the key performance indicators (KPI)
for staff members of your store as well as for the overall store. There are two
tables below: one for the overall store and the other for staff members.
KEY
PERFORMANCE INDICATORS FOR ORGANISATIONAL PERFORMANCE
|
Team
Performance (include all 11 roles of the store, refer to organisation
context)
Position/ Role
|
Details of Key
Performance Indicators
|
Acceptable standard
|
Targeted date/ timeframes
|
Checkout team
|
Service speed
|
To serve an average of 15 customers per hour
|
By next quarter
|
Consultation Team
|
Guiding Criteria
|
To serve almost every customer timely
|
By next quarter
|
IT Team
|
Technological consultation
|
To meet both organization and customer need
|
By next quarter
|
Managers team
|
Management process
|
Helps organization and customers to manage all tasks well
|
By next quarter
|
Development Team
|
Needs to help in development
|
To help in developing many of the new things
|
By next quarter
|
Store
Performance (Develop KPI or Key Result Areas for measuring the store
performance)
Store Performance Area
|
Performance Objectives
|
KPI/ KRA (Targets to achieve)
|
Time Frame
|
Financial Performance
|
To enhance business growth
and development
|
To increase sales
|
Within 3 months
|
Customer Service Performance (behavior, courtesy)
|
To enhance customer interaction
more in organization
|
To increase customer
satisfaction
|
Within 3 months
|
Internal Efficiency and Effectiveness (Speed and
time)
|
More effective strategies
with less time frames are design
|
To increase team’s efficiency
|
Within 3 months
|
Systems, Methods & Process Performance
|
To increase organization’s
worth and to enhance its developmental aspects
|
To enhance team’s performance
|
Within 3 months
|
Waste minimization & sustainability
performance
|
To keep the organization in
sustainable and developed organizations
|
To enhance its worth in the
market among competitors
|
Within 3 months
|
Innovation and Continuous Development
|
To make working techniques
and processes more successful
|
To make the organization more
innovative
|
Within 3 months
|
|
1.4: Develop and implement
contingency plans for the operational plan
Scenario: As you have now completed the key performance
indicators for your operational plan, your next step in the operational plan
will be to develop and implement contingency (backup) plans for your store's
operational plan. To do this you will now prepare contingency or backup plans
for the areas that you have already worked on.
CONTINGENCY
PLAN
|
Operational Plan Area
|
Contingency / Backup Plan
|
Resource Requirements
|
Old resources with proper maintenance
|
Staff performance
|
To take serious actions if not performing well
|
Seasonal Recruitment
|
For small projects accomplishment with permanent staff if temporary
not available
|
Store sales performance (quarterly sales)
|
Identification with overall marketing and sales interactions
|
Daily Operations
|
Weekly meetings to know the performance
|
Customer Service
|
To conduct a simple questionnaire to know the progress
|
Inventory and Logistics
|
To take something old type from previous one
|
Stock take Sale
|
To gather previous records to buy ne one
|
Emergency & Work health and Safety
|
Providing leaves to sick and safety through documentations
|
Waste minimisation and sustainability
|
To make sure implementing new strategies
|
Summary
of your contingency plan
This
plan is providing a successful impact on a thing that how it can be able to
take the organization at a high level of success, as this will lead the
organization to a different level and towards an innovative side, which is
the need of current time. Strategic plan are develop for running the function
of the organization effectively and in proper manner so for that it is very
important to collect the report of progress about the strategic plan and its
implementation to obtain the best result for the organization. This will
makes the organizations level successful and developed.
This
is also very important to select the key performance indicators very
carefully because they help to determine the success and follow such way that
helps to obtain the targets and objectives of the organization and align with
the strategic factors to make the performance of the organization more
effective and efficient. It is very helpful to settle target of long term and
make the performance more efficient to achieve long-term targets but it is
also helpful to check the short-term targets and bring any change according
to requirement and need of the organization to achieve the targets.
|
1.5: Seeking specialist advice
and getting approvals for resource requirements development and proposal
Scenario: The next step of your operational plan will be
to seek specialist advice in regards to resource requirements development and
proposal. You supervisor (general manager) and the resource manager are the two
specialists who can provide you with feedback and advice. Using a formal email
communication, you will now ask for specialist advice on your final resource
requirements, finalized KPIs for store and team members, and the contingency
plan.
SEEKING
SPECIALIST ADVICE & APPROVAL FOR RESORUCE REQUIREMNTS
|
Email
template
<Organisation name>
<Date>
Subject:
Dear Managers,
It is to assure you or to inform you that we are being allotter all
the resources that were demands by us in the meeting from stakeholder. Now
our task is to make the working of us successful with the help of making
the things more developed by using all resources and highlighting the
aspects more succefully and more progressively. This is our turn now to
highlight all the things efficiently and in an innovative way so that it
will not only helps in making the workings more highlighted and making the
process more growing as well. There
are many different things that are not only important but also compulsory
for the developed and growth workings in an organization.
<Insert your name>
<Insert your position>
|
ADVICE AND APPROVAL FORM
|
Suggestions and advice
from specialist managers
(Use bullet points)
|
Try to be extra efficient
and bold
Make sure to use
resources efficiently
Try to work within
selected time frame
Complete task with
selected criteria
Not to lose your strength
while over burden
|
Approved by specialists?
|
YES / NO
|
Signature of General
Manager:
|
|
Signature of Resource
Manager:
|
|
Signature of Operational
Manager (You)
|
|
Date:
|
|
|
1.6: Explain the plan to relevant
work teams
Scenario: As you made significant progress to the
development of the operational plan, your final step in this process is to
explain the operational plan to your shift supervisors, section team leaders
and all team members of the store. You may also wish to communicate this plan
to some of your regular suppliers of the store who can affect your store KPIs.
To explain this you will obviously use the INTRANET Collaboration System Bitrix24
(or any other you have chosen in Task1.2) that you have created for the store
team. Once completed, please provide a screenshot of your notice/message in the
space box below.
EXPLAIN
OPERATIONAL PLAN TO RELEVANT WORK TEAMS
|
All
the team members and our section supervisors are directed to report us
properly and efficiently as they are going to take the steps more
successfully and hence if they do not keep this in a working condition
properly ten they cannot be able to remain successful and fully implemented
as well. For acquiring the authoritative destinations, it is critical to
clarify the job of the operational arrangement. It is particularly unique in
relation to the key arrangement. The operational arrangement gives the data
in insight regarding the everyday errand to control the individuals about
their exhibition and decide every one of the tasks that run in the
association for meeting its objectives. In completing the regular work,
operational arrangement utilized by the association the executives and staff
oftentimes. Operational plan offer response of how much, when, who and what
in clear term as how much the amount of assets of account need to satisfy the
errands of the association. At the point when the cut-off time of errand is
notice to achieve on determined time, for every methodology who will be
capable and what kind of undertakings and procedures are utilize in the
operational arrangement. Operational plan is the exceptional arrangement that
uses the assets of the association as per key plan of the association. To
actualize methodologies it give total detail identified with occasions and
assignment. Operational plan is decide as indicated by the everyday tasks of
the association, operational plan may change year astute as per conditions
and prerequisites of the association exercises, and staff and CEO of the
association decide the operational arrangement for the association. At that
point, principle goal of the operational arrangement is, as per key
arrangement give the work force of the association a genuine picture about
the errand and duties of the association as indicated by its destinations and
objectives. It gives a successful method to execute every one of the systems
inside the association. So, it is utilize as device for the administration
that give office identified with assets of the association with coordination
and attempt to accomplish the goals and focuses of the vital arrangement that
ought to be incorporate for the gainful of the association.
|
PART A: KNOWLEDGE EVIDENCE
Question
1. There are various models and methods used for organisational operational
plans. Describe three models and methods operational plans and explain how
they are used.
(3 marks)
|
1:
first plan include the strategic plan of top management of the entire
organization that explain the mission of the company, in general and board
terms the future goals and ambitions of the organization. This is the basic
operational plan that set the base of the organization and provides a
direction for the organization that run its operation in this direction.
2:
second plan is the tactical plan related to mid-level of management that
determine the business as a single area and to support the specific actions or
work related to plan of strategic specific actions and idea should be discuss
to explain the functions of the organization and also helpful to run the
activities of the organization according to defined strategies.
3:
third plan is the operational plan at low-level management that work as a
single unit of area for the operations of the business. It plan properly that
how the operations are run on day to day basis at low level of the business
that include all the processes and activities that provide support and
explain the practical implementation of tactical plan in major details.
|
Question
2. List and explain four key elements of an operational plan. (4 marks)
|
Element of an operational
plan
|
Description of the
element
|
Track the progress of plan on daily basis
|
All the strategic priorities and the related goals and objectives
must be regularly check and determine their performance in depth. So daily
check and balance help to improve the performance of the organization in
effective manner.
|
Develop such goals that helpful for the major objective of the
organization.
|
The manager ensures that the management and staff of the organization
about the success that affect them and its overall profitability. Because
small goals must be achieved to get the major goal of the business and help
the management and staff to determine the future progress.
|
Develop a smooth time frames and accountability for the project and
operations
|
Complete framework must be establish according to actual requirement
and also appoint the persons who are responsible for the specific task and
goals and also determine the deadline very actively.
|
On the financial performance, determine the anticipated impact
|
Change in the revenue and expenses according to goals and objectives
for the project and its impact on the financial performance of the
organization.
|
|
Question
3. List and briefly explain three alternative approaches to developing Key
Performance Indicators. (3 marks)
|
Alternative Approach
|
Brief
|
Taking updates about the progress of strategic plan and its
implementation in the business.
|
Strategic plan are develop for running the function of the
organization effectively and in proper manner so for that it is very
important to collect the report of progress about the strategic plan and
its implementation to obtain the best result for the organization.
|
Chose the best KPI for making the strategy more effective and
results oriented according to organization’s requirements.
|
This is also very important to select the key performance indicators
very carefully because they help to determine the success and follow such
way that helps to obtain the targets and objectives of the organization and
align with the strategic factors to make the performance of the
organization more effective and efficient.
|
Determine a target of five years, according to target observe the
progress, and target year by year.
|
It is very helpful to settle target of long term and make the
performance more efficient to achieve long-term targets but it is also
helpful to check the short-term targets and bring any change according to
requirement and need of the organization to achieve the targets.
|
.
|
Question
4. Explain the role of an operational plan in meeting organisational
objectives. (5 marks)
|
For
obtaining the organizational objectives, it is very important to explain the
role of the operational plan. It is very much different from the strategic
plan. The operational plan provides the information in detail about the day-to-day
task to guide the people about their performance and determine all the
operations that run in the organization for meeting its targets. In carrying
out the everyday work, operational plan used by the organization management
and staff frequently. Operational plan give answer of how much, when, who and
what in clear term as how much the quantity of resources of finance need to
fulfil the tasks of the organization. When the deadline of task is mention to
accomplish on specified time, for each strategy who is going to be
responsible and what sort of tasks and strategies are used in the operational
plan. Operational plan is the unique plan that utilizes the resources of the
organization according to strategic plan of the organization. To implement
strategies it provide complete detail related to events and task. Operational
plan is determine according to the day-to-day operations of the organization,
operational plan may change year wise according to circumstances and
requirements of the organization activities, staff and chief executive of the
organization determine the operational plan for the organization. Then main
objective of the operational plan is, according to strategic plan give the
personnel of the organization a true picture about the task and
responsibilities of the organization according to its objectives and goals. It
provides a effective way to implement all the strategies within the organization.
So it is used as tool for the management that provide facility related to resources
of the organization with coordination and try to achieve the objectives and targets
of the strategic plan that should be included for the beneficial of the
organization.
|
Question
5. Explain the steps in budgeting process within an organisation. You may wish to list and
briefly explain using bullet points. Limit your total responses
Useful link: https://www.cleverism.com/budgeting-process-complete-guide/ (5 marks)
|
Budgeting
is the most important part of every organization.in the process of budgeting,
the expenditures and future income must be determines to run the expenditure
process of streamline. To keep regular track of income and expenditure,
budgeting is occur in the organizations. In order to manage the finance of
the organization, budgeting process is serve as controlling and monitoring
method. Budget of the organization will be prepared after the settlement of
the financial goals. Forecasting, evaluating, monitoring and controlling of
financial goals all are part of budgeting. Budgeting is the major and
essential part of every organization because it help to explain that how much
the organization earn and spend on all activities. Budget help to determine
its income and potential threats before the actual occurrence. Budget make
sure that the financial goals must obtain and the money is utilize in correct
direction.
Budget
has normally two approaches to estimate the budget of the organization that
include top down budgeting and bottom up budgeting. In the budgeting of top
down the start is taken from the executive of top-level business. Budget will
be organize according to organization hierarchy and all the guidance about
the preparation of the budget must be provide by the top executive. In
budgeting the least participation, appear from the lower level management. In
the budget of bottom up approach, for the process of budgeting more
innovative approach is going to adopt. In this, the employees and lower level
management formulate the budget whereas the top-level management give the
basic guidelines about the organization. In this approach, the employees are
more committed with the organization and they show great participation in
preparing the budget. Some components of the budget include budgeted
financial statement, cash budget, labour, overheads budget, direct material
purchase budget, production budget and sales budget.
|
TASK 1: DEVELOP OPERATIONAL PLAN
TASK 2: PLAN AND MANAGE RESOURCE ACQUISITION
2.1: Develop and implement
recruitment strategies that align with organisational HR policies and
procedures.
Scenario: Based on your approved operational plan, you
will now develop and implement recruitment strategies that are aligned with your
organisational policies and procedures. To do this you will need to refer to
the staffing requirements in the organisational context and also refer to some
of the organisational policies and procedures such as Diversity Policy, Employee
Relationships and Code of Conduct, Woolworths Wage sheet 2019, and Woolworths
Supermarkets Agreement that you will find in the simulated organisation
information. You can further refer to the organisation's recruitment process
from the links below.
https://www.wowcareers.com.au/page/Careers/Come_and_work_for_us/Our_recruitment_process/
https://www.wowcareers.com.au/page/Careers/Supermarkets/
STRATEGIES
FOR STAFFING, RECRUITMENT & ACQUISITION
|
Staffing
requirements and forecasted costs
Position/Role
|
Department
|
No. of staff required
|
Required when
|
Approximate cost per
quarter
|
Trolley collector
|
Equipment department
|
2
|
When the people move at leave
|
55.49
|
Team support leader
|
Management department
|
2
|
When the new projects are going to start
|
56.37
|
Service supervisor
|
Services department
|
3
|
When the over all sales of the organization going to increase
|
57.47
|
Team manager
|
Management department
|
3
|
Appointed when the new projects or partnership start by the
organization
|
61.03
|
Duty manager
|
Management department
|
2
|
Due to increase in production, more people appoint to increase the
shift timing
|
61.03
|
Qualifies butcher &baker
|
Production department
|
3
|
When the production is increase due to any additional project and
partnership with other businesses
|
59.74
|
Store service assistant
|
Service department
|
2
|
When the production high then its store keeping services must be
occur at good level to keep the production and material safe and healthy.
|
57.17
|
Total Recruitment costs
|
|
|
177.94
|
Prepare
a Job Advertisement template for your store
Followed
by your staffing requirements you will now develop a job advertisement
template that aligns with your organisation and goals. This is just a generic
and you will need to rebrand this template according to your organisation
logo, brands, address, contacts, and other relevant requirements such as
department, team, roles, etc.
<Woolworths super
market>
<Advertisement for the
team manager>
<Basic Details >
Permanent full time
position
38 hours per week
$46,000 per year +
superannuation
City location, close to
public transport
<Other details>
A short description of
your business: Our businesses is one of the best businesses in the
Australian super market and also capture the more than 80% due to effective
services. A huge variety of products offer by the organization to our all
customers. It operate more than 1000 stores,976 super markets and 19 metro
convenience stores for the facility and convenience of the customers.
A description of the job
/ type of work : we want a team manager for our new projects and we hire
them according to company requirement. Team manager should be capable for
run the other employees under guidance and take proper check and balance on
the performance of the employees to provide better results and also
determine that what areas are going weak and need improvement.
How the job has come
about (if relevant): when our two major team managers are left the job due
to personal reasons then we try to find best alternative in replace of
them.
Who the person will
report to : the manager of the organization have to report about the team
members and its all responsibilities.
List the essential (or
desirable) skills, qualifications and experience: the team manager must be
high qualified and should know all the basic skills and technical work to
provide its best services to the organization. It know all the production
area and methods and also get some training about the new and technical
courses related to production and management.
We are looking for an
office receptionist for our small business in the wholesale stationery
market. The receptionist will report to the office manager and will be
responsible for office administration including:
reception, including
responding to telephone calls and emails
and greeting clients
handling and distributing
mail
filing and photocopying
maintaining records,
including checking accounts and invoices
The job will be full
time, with hours to be worked between 9.00 am and 5.30 pm Monday to Friday.
Successful applicants must have:
relevant previous
reception experience
advanced Microsoft Office
and typing skills
strong communication and
interpersonal skills
strong organisational
skills and attention to detail
A Certificate IV in
Business Administration or equivalent qualification is desirable.
<for apply for this
job, send your all applications including your experience letter and
qualification certificates and send all the documents through mail in the next
week because after that no any application received >
If you are interested in
this job, please email your resume to <abc@gmail.com> or call <01234567>
for further information.
Applications close on <10
November ,2019>
|
TemplateSource:https://www.fairwork.gov.au/ArticleDocuments/766/Job-advertisement-template.docx.aspx
Delegate
recruitment related tasks such as posting job advertisement on job portals
and organising interviews to your store assistant
In
this task, you will write an email your subordinate/assistant to prepare a
job advertisement and organise a meeting for the new recruitment drive on
first week of next month as you will need the new staff members to start
working within 40 days. Also delegate tasks to your assistant to organise
interview sessions, prepare induction documents, and prepare employment
agreements.
<WoolWorth supermarket>
<dd-mm-yyyy>
Subject:
Dear Jane,
I am going to prepare the
job advertisement about the team manager and all details must be mention in
depth. The job description must be submit on social media through websites
and many other resources and get the application in maximum one week after
the advertisement is publish. Because in next month new staff is required,
so after collecting the applications, call for interview and finalized
persons for the job. In addition, when the persons are select then prepare
the employee agreement, which include all the terms and conditions about
the organization and their job.
<senior manager>
<Allen James>
|
|
2.2: Develop and implement
strategies to acquire physical resources and services in that aligns with
organisational policies and practices
Scenario: Based on your approved operational plan, you
will now develop and implement strategies to acquire physical resources that
are aligned with your organisational policies and procedures. To do this you
will need to refer to your developed resource requirements analysis in Task 1.1
and also the organisational document Woolworths Resources Supplier Guide from
the simulated organisation information. You can further refer to the
organisation's resource procurement and supply chain information from the WOW
Procurement Portal at https://www.wowlink.com.au/wps/portal
STRATEGIES FOR ACQUISITION OF PHYSICAL
RESOURCES
|
Physical
resource requirements and forecasted costs
Resource Name
|
Department Use
|
Required when
|
Quantity
|
Approximate cost
|
material
|
Production department
|
When every new week is started then new material must be enter in
the organization
|
10000 packs
|
500000
|
Machinery
|
Production department
|
When the old machinery outdated or damage due to its condition
during working
|
5 machinery
|
400000
|
Tracks and shelfs
|
Store department
|
When the sales and production is increase then more space required
to keep the products safe and with security
|
100 shelfs and tracks
|
10000
|
Packing machines
|
Packaging department
|
This will provide when the new and advance machinery replace the old
models
|
4 machines
|
350000
|
Refrigerators
|
Store department
|
These are required when the products of imperishable may have threat
to lost or damage.
|
3
|
200000
|
Travelling cars
|
Store department
|
When the number or employee increase and the production and material
of the organization come in bulk form.
|
4
|
400000
|
Labelling machines
|
Packaging department
|
When a huge variety of products offer then this machines need to
label the organization’s name on all the product with proper care and
attention.
|
4
|
250000
|
Total Physical Resource costs
|
|
|
2160000
|
Prepare
a procurement electronic tender advertisement for the resource acquisition
Based
on the strategies for physical resource acquisition done in the previous
table, you will now prepare a procurement electronic tender advertisement for
the resource acquisition. You must include all the physical resources
mentioned earlier and your approximate budget (amount you are expecting to
pay) for each resource. Once prepared, you will post this procurement
electronic tender advertisement using a website (e.g. wordpress.com, wix.com,
simplesite.com). Once completed, please provide the link to the procurement
advertisement website and a screenshot of the site in the space box below.
E-PROCUREMENT
/ E-TENDER EVIDENCE
Company
ABC is asking for the procurement tender and include all the physical
resources that include material, machinery, tracks and shelfs, packing
machines, travelling cars and many others. The estimated budget of the
organization is 216000. So we try to manage all the resources of the
organization in this specified budget. So select the tender which can handle
all the issue in the specified budget.
Date:dd-mm-yyy
Signature
of authority:
Closing
date:
|
|
2.3: Recognise and incorporate
requirements for intellectual property rights (IPR) in recruitment and
acquisition of resources
In this task you will provide
information and evidence on how you have incorporated the requirements for
intellectual property rights (IPR) in your Task 2.1 (recruitment strategies)
and Task 2.2 (physical resources acquisition). You may wish to use bullet
points for each.
RECOGNISE
AND INCORPORATE REQUIREMENTS FOR INTELLECTUAL PROPERTY RIGHTS
|
Brief
on how you have incorporated IPR in Task 2.1 (recruitment strategies)
The
intellectual property rights are the real creative framework in tangible form
to provide legal protection to the department. Intellectual property means
that about the recruitment strategies the intellectual property help to
explain that what are the legal rights and responsibilities the employees
have to receive from the organization and also it help to explain that
organization offer very unique and different type of facilities are related
to their job and pay scale and also offer many other benefits.
Brief
on how you have incorporated IPR in Task 2.2 (physical resources acquisition)
The
intellectual property right of the physical property explain that the
physical resources are come with great worth and they also use from their
starting point and having complete skills to perform all the functions
required by the organization. There liability of the machines and their
appreciation and proper maintenance must be updated according to requirement.
|
TASK 3: MONITOR AND REVIEW
OPERATIONAL PERFORMANCE
3.1: Develop, monitor and review
performance systems and processes to assess progress in achieving profit and
productivity plans and targets
In this task you will develop,
monitor and review operational performance. More clearly you will:
Prepare a performance management
process for the store. (At least 8 step-by-step in the process) For sample PM
processes and steps, refer tohttps://www.fairwork.gov.au/how-we-will-help/templates-and-guides/best-practice-guides/managing-underperformance)
After you have completed the
performance management procedure/process, you will now review the performance
process with consultation with your Group Operational General Manager (Your
trainer) using the document review form.
DEVELOP AND REVIEW PERFORMANCE SYSTEMS
& PROCESSES
|
It
is very much important to consider and to keep an eye on the performance and
processes success and betterment in terms of making the organization is
working more highlighted and more growing. Designers of megaprojects handle
the cloud, despite when looked with awesome proportions of danger and
colossal expense attacks. Meanwhile,
compelling megaprojects can complete things that is done before. They can be
pinnacles of human achievement, and shows, for instance, the International
Experimental and the Interstate developmental System have authoritatively
changed the world. While there is in like manner a look about a work in
progress countries furthermore making a better than average walk towards the
Mega Projects cover and outside the country as well.
All
the colleagues and our segment managers are coordinated to report us
appropriately and effectively as they are going to make the strides all the
more effectively and subsequently in the event that they don't keep this in a
working condition appropriately ten they can't have the option to stay
fruitful and completely executed too. For procuring the legitimate goals, it
is basic to explain the activity of the operational course of action. It is especially
one of a kind in connection to the key course of action. The operational
course of action gives the information in knowledge with respect to the
regular task to control the people about their presentation and choose all of
the errands that run in the relationship for meeting its targets. In
finishing the standard work, operational game plan used by the affiliation
the administrators and staff frequently. Operational plan offer reaction of
how much, when, who and what in clear term as how much the measure of
benefits of record need to fulfil the tasks of the affiliation. Exactly when
the cut-off time of task is notice to accomplish on decided time, for each
system who will be fit and what sort of endeavours and methods are use in the
operational course of action. Operational plan is the remarkable course of
action that uses the advantages of the relationship according to key plan of
the affiliation. To realize systems it give all out detail related to events
and task. Operational plan is choose as demonstrated by the ordinary
undertakings of the affiliation, operational plan may change year shrewd
according to conditions and requirements of the affiliation activities, and
staff and CEO of the affiliation choose the operational course of action for
the affiliation. By then, rule objective of the operational game plan is,
according to key course of action give the work power of the affiliation a
real picture about the task and obligations of the relationship as showed by
its goals and destinations. It gives an effective technique to execute all of
the frameworks inside the affiliation. Along these lines, it is use as gadget
for the organization that give office related to resources of the
relationship with coordination and endeavour to achieve the objectives and
focal points of the crucial course of action that should be consolidate for
the productive of the affiliation.
REVIEW
OF PERFORMANCE MANAGEMENT (PM) PROCESS IN CONSULTATION
DOCUMENT REVIEW FORM
|
Sections and areas of the
PM process
|
Previous Rule/Clause in
the process (Step Number)
|
Previous Rule/Clause in
the process (New Step Number if applicable)
|
To highlight actual
progressive department
|
First step for successful
ideas
|
Continue with old one
|
To idealize what
innovations are needed
|
2nd step with budget
accumulation
|
Start over with new one
|
To take idea about
employee satisfaction and working needs
|
3rd step but on priority
may be
|
Starting with new
utilizing old as well
|
This review was consulted
with (Name & Sign):
|
|
Original document
prepared by (Name & Sign):
|
|
Date:
|
|
|
3.2: Analyse and interpret budget
and actual financial information to monitor and review profit and productivity
performance
Scenario: As mentioned earlier that you have now crossed
the first quarter of your operational plan, you will need to analyse and
interpret the store budget after the implementation of your operational plan.
The table below highlights the summary of budget that you will need to analyse.
SUMMARY
OF BUDGET (For Resources and Operational Plan)
|
Resource
Type
|
Projected
Budget
|
Actual
Performance
|
Variance
|
Capital/Finance
|
$150,000
(Profit)
|
$120,000
(Profit)
|
$30,000
|
Human
|
$200,000
(Expense)
|
$200,000
(Expense)
|
$0
|
Physical
|
$250,000
(Expense)
|
$260,000
(Expense)
|
$10,000
|
Based on the summary above, you
will need to analyses, interpret and write a budget report (within 300 words) for
management and explain the reasons of variations and for any underperformances.
BUDGET
REPORT FOR MANAGEMENT
|
The
capital and budget mentioned above is very helpful to analyse the performance
of the organization. It is clear from capital that in the start $150,000 was
the profit that takes organization to a lead and further profit has increased
to $120,000 with a variance of $30,000 which is a good sign. Planning is the
most significant piece of each organization.in the way toward planning, the
consumptions and future pay must be decides to run the use procedure of
streamline. To monitor salary and use, planning is happen in the
associations. So as to deal with the fund of the association, planning procedure
is fill in as controlling and checking technique. Spending limit of the
association will be set up after the settlement of the monetary objectives.
Anticipating, assessing, observing and controlling of monetary objectives all
are a piece of planning. Planning is the major and basic piece of each
association since it help to clarify that how much the association acquire
and spend on all exercises. Spending help to decide its salary and potential
dangers before the genuine event. Spending ensure that the monetary
objectives must acquire and the cash is use right way.
Spending
limit has typically two ways to deal with gauge the financial limit of the
association that incorporate top down planning and base up planning. In the
planning of top down the beginning is taken from the official of top-level
business. Spending will be arrange as indicated by association progressive
system and all the direction about the readiness of the monetary allowance
must be given by the top official. In planning the least interest, show up
from the lower level administration. In the financial limit of base up
approach, for the way toward planning increasingly inventive methodology will
embrace. In this, the representatives and lower level administration figure
the spending limit while the top-level administration give the essential
rules about the association. In this methodology, the workers are
progressively dedicated with the association and they show incredible
interest in setting up the spending limit. A few segments of the monetary
allowance incorporate planned fiscal summary, money-spending plan, work,
overheads spending plan, direct material buy spending plan, generation
spending plan and deals spending plan.
|
3.3: Identify areas of under-performance,
recommend solutions and take prompt action to rectify the situation; Ensure
mentoring and coaching are provided to support
Scenario: After the first quarter of your operational plan
implementation, you have previously identified some issues in budget and
financial performance. Now you have also realised that there are several areas
of concerns within operations as well. First of all, you find that performance
reports database that there are several failures and some positives in meeting
performance objectives by your staff members and also in overall store KPIs.
These include performance failures such as:
Overall checkout service speed is
75% of the assigned KPI whereas it should be over 90%
Inventory, logistics and delivery
operations are slower compared to the assigned KPI. Slower by 10%
Errors in online delivery
increased by 5%.
Waste minimisation has exceeded
the KPI by 10% which is good. This credit goes to everyone in the store.
Human Resource recruitment was
exactly within budget.
Physical resource acquisition
exceeded by $10,000. Your procurement department team leader has mentioned you
that there were some changes in prices for some physical resources.
Staff late attendance issues
(increased by 10% after the plan).
Stock Take sale achieved 80% of
assigned KPIs and targets. Your stocktaking team needs to have meeting with
you.
Fifteen (15) Work Health &
Safety (WHS) issues and minor incidents within the first quarter. The initial
objective was to reduce to 5 incidents.
Based on these performance issues
mentioned, you have decided to analyse and review the existing performance
against the objectives that you have set earlier. You have also decided to
review provide solutions by revising the KPIs, take actions and ensure support
activities to individuals and groups who have underperformed.
IDENTIFY
UNDERPERFORMANCE, PROVIDE SOLUTIONS, TAKE ACTIONS & ENSURE SUPPORT
ACTIVITIES
|
Identify
Underperformance
(Based
on the information above, analyse the underperformance and revise KPIs again
with new deadlines)
Position & Department
|
Previous KPIs
|
Revised KPIs
|
Targeted date/ timeframes
|
Online Delivery
|
Slow and old
|
Fast and new
|
Within 3 months
|
Innovative development
|
Previous were irrelevant
|
Relevant and enhanced
|
Within 3 months
|
HR
|
Old were untrained and less educated
|
New is trained and well educated
|
Within 1 month
|
IT hiring’s
|
Old were no improvement in this
|
New implemented with well managed way
|
Within 6 months
|
Performance
Meeting: Identify underperformance and Conduct a Training Needs Analysis
(TNA) system to ensure Mentoring and Coaching (ROLE PLAY ON TNA)
Scenario: Now that you have identified that
your stocktaking sales team is the major underperformer after your operational
plan implementation, you have decided to plan and implement a system to
ensure mentoring and coaching for such cases with teams. You will need to
perform a role play and attach the role-play script. Your fellow classmates
can play the role of the underperforming team and you play the role of
operational manager conducting this performance meeting. You will need to
complete TNA template below along with a 3 minute role-play session on this
meeting (that you will need to attach in Appendix).
Attach
role-play script in Appendix 1. Role-play carries 2 marks.
Fill
out the Performance Outcome and TNA form while conducting the meeting
(role-play)
Performance Meeting Outcome and Training Needs Analysis (TNA) form
EMPLOYEE/TEAM
NAME:
|
POSITION:
|
TNA
DONE BY:
|
Major
tasks of position
|
Training/skills
development required.
|
If yes,
identify what training needs exist
|
How
will this be achieved?
(e.g.
on the job, external training)
|
When?
|
Who to
organise?
Training provider?
|
Y
|
N
|
management
|
|
|
Training
are available
|
By
regular working
|
Every
single hour
|
Higher
management
|
Trainings
|
|
|
no
|
-
|
-
|
-
|
Innovations
|
|
|
With
experts supervision
|
By
regular implementations
|
Every
week or after quarterly meetings
|
High IT
experts
|
Recruitments
|
|
|
With
trained HR;s
|
By quarterly
hiring’s if needed
|
When
needed
|
With
better management
|
Selection
|
|
|
No
|
-
|
-
|
-
|
Provide your personal
feedback on their performance and suggest what will be done to ensure mentoring
and coaching for their improvement:
The overall process is
well manage and efficiently perform so that it became successful and
highlighted as well. The more it is concerned the better it takes lead
towards betterment.
Signed by: Operations
Manager
Staff Members & Team leader
.
Date:
|
|
3.4: Negotiate recommendations
for variations to operational plans and gain approval from designated
persons/groups.
Scenario: At this stage you have realised that your
operational plan will require some adjustments and amendments because of
underperformance in several areas of the store. You will now recommend some
variations to your operational plan and also get approval from your management
using the variance form.
VARIANCE
FORM
|
VARIANCE PERSON/POSITION DETAILS:
Date of Request
|
Request No.
|
Name of Requestor
|
Position
|
|
|
|
|
VARIANCE DETAILS: (Change in Operational
plan for Store XXX)
Category
|
Proposed Change
|
Reason for Variance
|
Scope
|
Enhanced the system
|
development
|
Time
|
Decreased to work efficiently
|
Time Saving
|
Cost
|
Minimized
|
Budget control
|
Quality
|
High
|
To get successful
results
|
Risk Management
|
Decreased to some
extent
|
To make success assured
|
Communications
|
Using smart phones
|
To become more near
|
Other
|
Positivity in environment
|
To enhance betterment
|
VARIANCE JUSTIFCATION:
Priority
|
Immediate
|
Essential
|
Urgent
|
High
|
Medium
|
Low
|
☐
|
☐
|
☐
|
☐
|
☐
|
☐
|
Intended outcome(s)
|
|
Expected benefit(s)
|
|
IMPACT OF VARIANCE:
List any important impact of the
change(s) on the Project or Operational Plan deliverables
DISTRIBUTION AND COMMUNCITION:
Name
|
Position/Department
|
Distribution method
|
Date distributed
|
|
|
|
|
|
|
|
|
| | | |
SUPPORTING DOCUMENTATION:
List any supporting documentation
APPROVAL:
VARIANCE APPROVAL
RESPONSE DETAILS
(To be completed by relevant stakeholder)
|
Approved (Yes/No)
|
Decision date
|
Decision made by
|
Signed
|
|
|
|
|
|
3.5: Develop and implement
systems to ensure that procedures and records associated with documenting
performance are managed in accordance with organisational requirements
Scenario: Now that you have addressed several issues in
your operational plan, you want to have appropriate systems and recordkeeping
to monitor and manage performance issues that align with organisational
requirements. Your supervisor (Group General Manager) has also advised you to
have appropriate recordkeeping (like the TNA you have done) especially in
regards to staff performance, and operational performance that eventually
impacts the financial performance of the store.
PERFORMANCE
DOCUMENTATION AND RECORDKEEPING
|
Recordkeeping
of Performance Meetings and Outcome
Prepare
a recordkeeping form where you will record all performance related meeting
and the outcomes. You must include meeting details, outcomes, mentoring and
coaching plans, estimated costs if needed, approximate timeline for
performance development or improvement. Please prepare the electronic form
below.
All
the performance and workings are save and kept in a highlighted way so that
it can be make a real gem for the organization. Exactly when the cut-off time
of task is notice to accomplish on decided time, for each system who will be
fit and what sort of endeavours and methods are use in the operational course
of action. For procuring the
legitimate goals, it is basic to explain the activity of the operational
course of action. It is especially one of a kind in connection to the key
course of action. In finishing the standard work, operational game plan used
by the affiliation the administrators and staff frequently. Operational plan
offer reaction of how much, when, who and what in clear term as how much the
measure of benefits of record need to fulfil the tasks of the affiliation.
Operational
plan is the remarkable course of action that uses the advantages of the
relationship according to key plan of the affiliation. To realize systems it
give all out detail related to events and task. Operational plan is choose as
demonstrated by the ordinary undertakings of the affiliation, operational
plan may change year shrewd according to conditions and requirements of the
affiliation activities, and staff and CEO of the affiliation choose the
operational course of action for the affiliation. The operational course of
action gives the information in knowledge with respect to the regular task to
control the people about their presentation and choose all of the errands
that run in the relationship for meeting its targets.
By
then, rule objective of the operational game plan is, according to key course
of action give the work power of the affiliation a real picture about the
task and obligations of the relationship as showed by its goals and
destinations. It gives an effective technique to execute all of the
frameworks inside the affiliation. Along these lines, it is use as gadget for
the organization that give office related to resources of the relationship
with coordination and endeavour to achieve the objectives and focal points of
the crucial course of action that should be consolidate for the productive of
the affiliation.
|