Basics for the selected Chosen SDLC along with the evaluation

For the current project, the waterfall model of SDLC was suggested initially. It is so because the waterfall model is easy and convenient. The varying phases along with the different functionality discarded the use of the waterfall model for the current project. For the current project, the iterative incremental model is a best fit. This model is better suggested as it helps to document the software requirements along with the modules and sub-modules more than the agile model. Based on this model, it was possible to produce the partially functioning software at the completion of each iteration.

The most significant reason for the selection of the current software development process is the use of the advanced & the latest technology. The other reasons are as given:

·         The most important functionality is focused first.

·         It is better suggested for the long-term projects.

·         The productive use of the software is possible for every increment of the software.

·         It is possible to make changes to the existing requirements.

·         The faster delivery of the product is better supported.

2.4.System Requirements of Government Online Service Quality and Customer Satisfaction Portal

For making this portal for controlling the quality of the service and for customer satisfaction, there are some things are required. First of all we need to choose the environment or hardware like the web server, combined web server as well as the server of database, and the recommended combined web and database server. The website portal should need the minimum processor having the power of 1.6 GHz but the recommended processor is double. If we go on the combined website and database server then the minimum process is required for this website is 2 x 1.6 GHz while for the recommended combined web and database server, we require a 4 x 1.6 GHz processor. The memory required for this website should be around the 1.75 GB ram minimum as well as the recommended memory is required at least 6 to 7 GB.

Now the main requirement for this web portal is to save the data of the citizens as well as the data of the professionals into a safer place like in the hardware or in the cloud. The system hard drive is not recommended because the can be damaged due to kind of scripts or virus attack, so the system driver is preferred for this purpose. The web server database and web server drive are recommended for you to store the data. It is because when the government professionals complete a task as well as they have successfully provided the governmental service to the citizens of any society or community or the group, they can take the feedback from all of them and for the record or evidence, they should be able to save the records into the database and in web server drive. If the government professionals will have any need to see his served areas or the selected community to provide any kind of evidence in the critical situation, they can easily show the record by searching from the web server drive.

2.4.1.      Requirements Elicitation and Specifications

In the requirement elicitation, some notable techniques are discussed such as the brainstorming, the document analysis to see the mentioned things are appropriate or not such as the requirements for the systems, the major things like hardware or the specifications of the software, what kind of environment would be preferred. In this report, a brief section is discussed on the requirements of the system such as how much memory, hard drive, web server, database, environment, and other essential requirements.

The main focus of the website portal or the intended audience of the website is the citizens as well as the government professionals. The website focused major on the satisfaction of the citizens. The main focus is to improve the quality of the services. As mentioned before, focused group in the requirements as well as in the website tool are the citizens because it majorly focus to take the feedback of the citizens as well as it is because to get the feedback of the citizens to know the government services are good or not or whether it should need some improvements(Y. H. Sung, 2009).

The interface of the website portal is also discussed which has some specific fields that are taking the name of the complainer, complete address, district or city of Oman, national identity card number, phone number, email as well as the specific department of government the complainer going to place the complaints regarding the services against the city, full description of the issue as well as some suggestions to bring some improvements into the system. In very simple words, the complainer can easily place the complaint as well as can give feedback about the services to the government professionals. So, a brief analysis is discussed about the interface is discussed that what kind of views of the web pages should be(T. Miller, 2014).

For the specifications, the professionals can conduct the interview of the citizens to bring improvements in the quality of the service that is very important thing to get the key knowledge to make the system effective. If the interviews are not enough to get the appropriate information, the observation technique will be applied. In the observation, the related professionals will observe the particular behaviors as well as the actions of the citizens that they are providing appropriate information about the services of the government(Gibson, 2004).

After getting all the information by conducting surveys and interviews, the model for the process is defined as well as designed to the development of the system for the improvement in service quality and the better experience of the customers or the citizens. The model of the process will provide a particular guideline of how the project will be developed according the requirements of the citizens. The prototype is also made that tells that the website will give a general idea of how the website actually looks like. After prototyping, some workshops will be conducted for providing a brief overview of the system that how it will look like, what are the key specifications of the software as well as what are the requirements of the government professionals as well as the citizens for quality improvements of the services and better customer experience. Some surveys, as well as the questionnaires to gather information about the development of the website. The below diagram is providing a brief overview and information about the requirement elicitation that is mentioned above(Belani, 2005).

Source: http://www.anarsolutions.com/top-5-requirements-elicitation-techniques/

Furthermore, for development of the website some requirements for the system are gathered through by conducting the questionnaires, interviews as well as surveys. When the key requirements are collected then the requirements were organized to make the key data prominent that what the things will be performed first and what the things are performed after as well as what required things are not implementable. If the interviews are not enough to get the appropriate information, the observation technique will be applied. In the observation, the related professionals will observe particular behaviors. After organizing the data, the discussion and negotiation were performed for the generation of the brainstorming ideas as well as in the very last, the requirement specifications step was performed. The requirements specification told that the kind of environment should be as well as what technology is necessary(Firesmith, 2003).

Belani, H. P. (2005). Implementing web-surveys for software requirements elicitation. In Proceedings of the 8th International Conference on Telecommunications, 2005. ConTEL 2005, 2(1), 465-469.

Firesmith, D. (2003). Modern requirements specification. Journal of Object Technology, 2(2), 53-64.

Gibson, J. C. (2004). Developing a requirements specification for a Web service application. In Proceedings. 12th IEEE International Requirements Engineering Conference, 340-344.

T. Miller, B. u. (2014). Requirements elicitation and specification using the agent paradigm: the case study of an aircraft turnaround simulator. IEEE Transactions on Software Engineering, 10(40), 1007-1024.

Y. H. Sung, S. H. (2009). Service quality between e-government users and administrators. I-WAYS, Digest of Electronic Commerce Policy and Regulation, 4(32), 241-248.